Safelite AutoGlass

Monday update.... NO ONE CONTACTED ME ...i had to be out and about...didn't hear a peep back from anyone about anything. Additional update....they told me to.go to the shop so they could fix it. NO ONE IS HERE. Worst company...worst location. Great for you that you closed early. If there is any additional damage to my vehicle because you didn't install the windshield properly you will be paying for it. This is so beyond ...just anything... many words I cannot put here. Update....Now Safelite...is blaming the issue on an imaginary manufacturer issue...lol. so per them...even though they until now said Nothing...it isn't their fault. I've had the vehicle for several years...windshield was replaced due to a large crack from a flying rock...not the gasket. Oh goodness... Stay far away from here....they have no accountability. So far if I could give minus stars it would be more accurate. Had an appointment that was supposed to start at 10am.. I was there almost 2 hours for a replacement they said would take an hour. Now the gasket is coming out from around the windshield and it has been just 3 days. DO NOT GO HERE. I have been trying to reach a person...but nope....no people exist. You can't even leave a message. ARE YOU KIDDING ME?? We have weather rolling in and I am going to need to drive in it and now I wonder if they screwed it up. Can I still use my defrost? Can I use my wipers? Why is there no answer NO CUSTOMER SERVICE. Find some other place...the positive reviews have to be fake.

On March 27th I had my windshield replaced on my 2023 Honda Civic and when I got it back, the windshield wiper fluid wasn’t coming out of my windshield wipers. Come to find out, they forgot to reconnect it. Also, two pieces that sit at the bottom of my windshield came flying off while driving. I went to the store in Burlington on Church Street and they told me they are ordering the parts and will contact me. It’s been a little over two weeks and I’ve heard nothing. I’ve tried calling the store and I get the customer service line. I talked to them and they told me they aren’t able to get in contact with the store, they will leave an email.

Great service, friendly and fast! Rock hit my window on Friday afternoon. I was able to call the customer service line and they actually had an appointment available immediately and it was 4:30 in the afternoon…on a Friday! When I told them it would take some time to get there from across town customer service agent relayed that the tech was willing to wait as long as I confirmed I was in the way. I was in and out in 30 mins and it looks great. Glad I didn’t have to wait over night since I was going to drop below freezing and I was afraid the small chip would spread across my windshield. Great experience!

I recently had the opportunity to use Safelite Auto Glass for the second time, and I couldn’t be more pleased with my experience. From start to finish, their service was excellent across all touch points. Scheduling was straightforward, and the staff was friendly and accommodating. When the technician arrived, he was not only professional but also efficient in his work. He took the time to explain the process to me and ensured that everything was handled with care. The quality of the repair was outstanding, and I left feeling confident in the work done. Based on my experiences, I would not hesitate to refer Safelite Auto Glass to anyone in need of window repair or replacement. Their commitment to customer satisfaction is evident, and I appreciate the high standard of service they provide. Overall, I highly recommend Safelite for any auto glass needs.

I had an excellent experience with Safelite in Burlington! They provided quick and professional service from start to finish. The team was courteous, efficient, and replaced my glass perfectly. I was especially impressed to their attention to detail and the quality of their work. Highly recommend to anyone in need of glass repair. I also really appreciate that they do not have political signage and large cutouts in their lobby greeting customers. I have used another local glass company for years but decided to take my business to Safelite after seeing the political display in their lobby. Glad I went with Safelite!!

I have had to call on Safelite twice in the last month for broken windshields. And believe it or not number three windshield just got busted yesterday.🤷‍♀️ They are awesome!!! My first encounter was after a bird busted my front windshield. I called and made an appointment to have it repaired at home. That was very easy. someone even called me from a Safelite office to inform me of different things about the visit Lukas Dillion was the technician that came and fixed my windshield. Lukas Is so friendly and happy and professional and did a great job!! My next windshield repair was also scheduled for the home and Lukas came again !! Such a happy guy!! Acts like he enjoys his job !! That morning before Lucas came another vehicle had a busted windshield right there in the driveway after a lawnmower rock hit it!! Windshield number three😳 !!! We have already scheduled a home repair for it . Hopefully Lukas will come again. He is from the Safelite group in 1424 A North Church St . Burlington, N C . So so thankful for Safelite and what a good job they do!!!!!