Safelite AutoGlass

If I could leave less than 1 star I would. My sliding door window was shattered 1 week ago, I called to make an appointment. I was scheduled for exactly 1 week later with an appointment window of 8-12. I scheduled to replace the shattered window & my windshield. I was told that was the earliest availability. That same day I went to the Montgomery site to have my window sealed. About 1.5 hours into the appointment window the technician called to inform me that they are unable to replace my window & since they cannot replace my window they cannot replace my windshield either. I asked why I was just now informed of this, he apologized & said he was just informed that morning himself. The technician was very kind & professional. However, this should have been caught well before the day of the appointment that was a WEEK out. It also should not have been the technician that should’ve called to inform me of the issue, it should have been someone that handled the appointments or management. The technician stated he would have management follow-up to try to resolve the issue. The technician called back to follow-up & let me know that the managers were in a meeting until 12, but I should hear from someone after that. Needless to say, no one from management even took the time to call & discuss the error & inconvenience this has caused for me. I have 4 children & have now been riding around with a taped window for a week now & have no way to get it fixed at the moment.

The glass and install seem good. I have no noise or issues. I rate this a 2 STAR mainly because my vehicle was left messy a the end of the install, including black silicone caulk on my leather seats. For the price I expect clean up and wiping off hand prints. I called 4 times to get the black silicone off of my seats. The first 2 calls resulted in a guaranteed clean up appointment that never happened and the second 2 calls finally made it to the manager and after 5 days, my seat was cleaned up. The product is good, but the service was very bad, especially the 1-800 customer service and the local employee who dropped the ball on my first appointment. There ARE other windshield services in the area and I will look there next time.ServicesAuto windshield replacementPrice assessmentReasonable price

They failed to inform me the repair was only going to be a basic filler that would leave visible evidence of the cracked glass. My previous experiences with glass repair has been by plugging the broken area because it wasn’t pierced all the way through to the second glass. whereas all my previous rock breakage experiences were made with a circular cutter made on the surface, filled with a filler and plugged with a similar piece of glass, leaving very little evidence that it was broken not easily visible. I believe I should’ve been told prior to the work being performed. I know this situation requires slightly sensitive attention but when done you can’t see it easily this is not something I was surprised not to be given prior information would happen. I’m not happy at this particular time and probably makes very little difference about even though my insurance company only paid to repair not patch. It very much may effect my continued use with my Insurance company and I will report my dissatisfaction as such. Such disinformation is not uncommon in today’s business world of cheap is always free so whatever answer to the following questions are given. It probably has no effect on other answers. Sorry that I have to give an unsatisfactory review However I can’t believe it’s unexpected by your Business. With Regret Mr A.J.

Had my brand new 2025 HummerEV windshield replaced and luckily I had another place put ExoShield on it and was told the front vent panels that safelite had to take off to replace my windshield were not only scratched but then they painted over the scratches to hide the damage. Also getting the paint they used on the paint of my car. I thought safelite was a windshield repair company not a paint shop so I can almost guarantee it's not the first time they have done this. I would not take my car here EVER and tell your insurance to send you to another shop as they are untrustworthy. I wouldn't have mind if they told me they made a mistake we all do but to damage my property then hide it. That's another level. Oh and the kicker here.. the panels are only 38 dollars a piece so instead of being a trustworthy and reputable company you hide issues that are less than 100 dollars to replace. Updated to say.. they are taking full ownership of their mistake & are replacing/repairing which is all I can ask for.

I recently had the pleasure of working with Gary to repair a crack in my windshield, and I couldn't be more impressed with the service. From the moment he arrived, Gary was professional, friendly, and efficient. He took the time to explain the repair process and made sure I was comfortable with everything before getting started. Gary worked quickly and skillfully, and the results were outstanding. The crack was seamlessly repaired, and I could hardly tell it was ever there. He also ensured that my vehicle was properly cleaned up before finishing the job, which was a nice touch. Overall, I’m extremely satisfied with the service Gary provided. His expertise and attention to detail made a potentially stressful situation easy and hassle-free. I highly recommend Gary for anyone needing windshield repairs – he’s top-notch! THANKS GARY!

Two months ago I paid them $173. I had a 1/4 inch stone chip. Stupid me, I brought the *chip* to them to prevent it from getting worse. I was afraid of neglecting it and having cracks develop and spreading to the point where I would eventually have to replace the whole windshield. When I went there on Saturday morning, the technician brought the car back with 3 cracks seen in the picture. 4 inches, 6 inches and 8 inches. I made sure to capture the Safelite vans in the background. Technician said that when he put the clamp on it, the glass was just about ready to break or some 4th world idiotic statement like that. I cannot understand why he would put something heavy on the windshield to make it worse. Then they wanted me to replace the whole windshield which would cost me a $500 deductible. There is a term for this: Moral hazard. When you benefit from your own mistake - in this case turning a $173 job into a $2000 job. Emailed them about it. Never got a refund. No good business can operate like this. You must pay for your own mistakes if you have any integrity. So in the end, I instead of waiting to see what might happen with the 1/4" crack, I rushed to pay $173 Safelite to instantly turn the crack into an instant windshield replacement that will me $500 more since I am not going back there. I am going with another glass company. They are unbelievable and pathetic ...