Safelite AutoGlass

Had an appointment to have window chips repaired. During the appointment the tech Gary was nice, however once he got to the second chip on my window which wasn’t even one I wanted done, the glass cracked and he said that I would be responsible as it was stated that glass may break during repair. He called his company and put in a work order that he had cracked the glass (basically taking responsibility). I asked him who was responsible for that he then instructed me that I would have to file a claim thru my insurance to have it replaced. I was furious as this was not my fault and the glass wasn’t cracked before the repairs started. I told him if I knew this I would’ve never let them do it. Long story short i called my insurance and that indeed is the policy. Sounds like a rip off to me. So if the window is fine with just a few chips, my recommendation is to leave it as is and do not let Safelite attempt to repair anything…

Two months ago I paid them $173. I had a 1/4 inch stone chip. Stupid me, I brought the *chip* to them to prevent it from getting worse. I was afraid of neglecting it and having cracks develop and spreading to the point where I would eventually have to replace the whole windshield. When I went there on Saturday morning, the technician brought the car back with 3 cracks seen in the picture. 4 inches, 6 inches and 8 inches. I made sure to capture the Safelite vans in the background. Technician said that when he put the clamp on it, the glass was just about ready to break or some 4th world idiotic statement like that. I cannot understand why he would put something heavy on the windshield to make it worse. Then they wanted me to replace the whole windshield which would cost me a $500 deductible. There is a term for this: Moral hazard. When you benefit from your own mistake - in this case turning a $173 job into a $2000 job. Emailed them about it. Never got a refund. No good business can operate like this. You must pay for your own mistakes if you have any integrity. So in the end, I instead of waiting to see what might happen with the 1/4" crack, I rushed to pay $173 Safelite to instantly turn the crack into an instant windshield replacement that will me $500 more since I am not going back there. I am going with another glass company. They are unbelievable and pathetic ...

The glass and install seem good. I have no noise or issues. I rate this a 2 STAR mainly because my vehicle was left messy a the end of the install, including black silicone caulk on my leather seats. For the price I expect clean up and wiping off hand prints. I called 4 times to get the black silicone off of my seats. The first 2 calls resulted in a guaranteed clean up appointment that never happened and the second 2 calls finally made it to the manager and after 5 days, my seat was cleaned up. The product is good, but the service was very bad, especially the 1-800 customer service and the local employee who dropped the ball on my first appointment. There ARE other windshield services in the area and I will look there next time.ServicesAuto windshield replacementPrice assessmentReasonable price

I recently had the pleasure of working with Gary to repair a crack in my windshield, and I couldn't be more impressed with the service. From the moment he arrived, Gary was professional, friendly, and efficient. He took the time to explain the repair process and made sure I was comfortable with everything before getting started. Gary worked quickly and skillfully, and the results were outstanding. The crack was seamlessly repaired, and I could hardly tell it was ever there. He also ensured that my vehicle was properly cleaned up before finishing the job, which was a nice touch. Overall, I’m extremely satisfied with the service Gary provided. His expertise and attention to detail made a potentially stressful situation easy and hassle-free. I highly recommend Gary for anyone needing windshield repairs – he’s top-notch! THANKS GARY!

Had my brand new 2025 HummerEV windshield replaced and luckily I had another place put ExoShield on it and was told the front vent panels that safelite had to take off to replace my windshield were not only scratched but then they painted over the scratches to hide the damage. Also getting the paint they used on the paint of my car. I thought safelite was a windshield repair company not a paint shop so I can almost guarantee it's not the first time they have done this. I would not take my car here EVER and tell your insurance to send you to another shop as they are untrustworthy. I wouldn't have mind if they told me they made a mistake we all do but to damage my property then hide it. That's another level. Oh and the kicker here.. the panels are only 38 dollars a piece so instead of being a trustworthy and reputable company you hide issues that are less than 100 dollars to replace. Updated to say.. they are taking full ownership of their mistake & are replacing/repairing which is all I can ask for.

Worst experience and customer service I have had in a while. First off my wife went in for an appointment the windshield that was ordered was scratched. We were informed 1hr after we left that they would have to reschedule for another week out to get a new windshield in and installed due to the new window being scratched. Finally got the window installed after waiting a week and now 1 day after install the whole seal around the left side of her window on her Lexus is coming up. This has been a headache and very unpleasant experience. Sterling a technician there was very helpful and nice but that’s it. The manager doesn’t come from his back office to address customer concerns. Very disappointed with the customer service and workmanship of this place considering their brand reputation.