Safelite AutoGlass

Safelite was contracted by National General Insurance to perform windshield glass replacement. Initially I was confused between OEM and "after market" glass, but when I was informed that $800 would be my contribution if I desired OEM, I choose "after market" glass, which I was assured was the same product excepting the GM label. To a fault, I am trusting the integrity of individuals to tell me the truth, seeing as though I am the customer / client. However, the price differential was enough to cause me to pause and consider the assurances provided. I guess I will find out, if and when I ever have an accident. Other than that, the man that installed the glass knew his business and was very conscienscious. It helps that I provided him with a roomy work space, protected from the elements, and a glass of ice water.

Needed a new windshield for our Volvo XC60 after a rock hit cracked it beyond repair. Scheduled with the new Safelite shop that just opened at the top of our neighborhood. They worked directly with my insurance company, scheduling was online and easy, and the work got done on time. They installed the aftermarket windshield my insurer required, but identified that the vehicle's safety systems would not calibrate correctly with that part installed. Safelite then took care of all the details with my insurer to get a Volvo OEM windshield to solve the problem and installed it a week later, all at no additional cost to me. Quality of their work was outstanding. Can't tell the difference from the original windshield at all. All the staff members I interacted with were professional, knowledgeable, and helpful. I will use this shop again if I need auto glass services.

I was very pleased with Fernando's replacement of my daughters windshield. He was very pleasant, polite and worked quickly after coming to my house to work. That saved me and my daughter from each of us having to drive over an hour to drop her car off, kill time and then pick it up and drive home. Saving two vehicles gas, hours of driving and waiting away from home. I had used Safelite many, many years ago, and knew I would get good service, but, this time was by far the best customer service I ever received from Safelite. I am no longer worried about myy daughter having to drive with a huge spider crack in her windshield and possibly getting into an accident and/ or getting a ticket. Thank you Fernando for great service.

This Safelite location was wonderful. My appointment was for 7AM, the first appointment of the day. The staff had the doors unlocked by 6:50AM. Check-in was super easy. I was told it would take 2-3 hours for my full windshield replacement but it was done in an hour. The waiting area has a vending machine and tv. The staff was friendly, fast and informative. When my windshield was done checkout was simple. The staff member explained everything clearly in terms of proper aftercare. My only suggestion would be to put a Safelite location closer to Jacksonville, NC so that on site services would be available. I had to drive an hour to get to the Wilmington location. Which isn’t a big deal but it would nice to have the on site option available if needed.

My family and I was on vacation at Oak Island. While parked at one of the beach locations, something had hit the windshield on my 2008 Chevy Tahoe. Needless to say I was pissed because we’re 3hrs away from home and had 3 more days of vacationing to do. I called me insurance State Farm explained what happened and they immediately started the process for me to have a Safelite representative to contact me. Probably within 15 minutes from hanging up with my insurance guy. Safelite called said they had someone in my area. They took the information that was needed and scheduled a replacement for the following day. My Technician Thomas, was excellent, professional, and very informative about the process he will take on replacing my windshield and also covered the warranty questions. I have to say this was an awesome experience will definitely recommend them to anyone, just hope you get a technician like Thomas.

The sudden freeze we had 2 weeks ago turned a rock chip (I hadn't even seen it) into a 10" crack over night on my Maserati. I called my insurance and started the simple claim process. Safelite made it very easy to setup a mobile appointment. Hector came out today in the yucky weather and got my old windshield out and new one perfectly installed quickly. Hector was very polite and courteous and gave me sufficient notice that he was on the way and aftercare instructions. Great job Hector!