Safelite AutoGlass

I recieved excellent service from the start to the finish of the replacement. This is in Minot, ND. I originally had it scheduled for 9/17/21. If I remember correctly, Brad had called me that morning to let me know that the tech was preparing everything before arriving to my place. An hour or so later he called me back informing me that there was a scratch in the window and could not do the replacement that day as they would need to order another. Ok, cool no biggie because I definitely didn't want a scratch in a new window. We set up the date for the following Tuesday. Later that Friday, my friend Tyrel reached out and apologized for the inconvenience as he must have seen my name and service for that day. He then went in depth of explaining how they recieve scratched windows ,etc before they even get the window to the shop and also how to recalibrate the cameras. Tuesday comes and communications sent via text letting me know all the updates and the progress. Lo and behold, Tyrel was the tech this day. I work from home and was in meetings or on the phone so I was unable to come out to say hi or check out the window before he left. Window was intact fully and instructions were left with a brochure. A week later and all is good. Thank you Safelite in Minot, Brad and Tyrel for the exceptional services!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

Couldn’t be happier with my experience at Safelite in Minot! I was able to quickly and easily schedule the appointment online and received convenient text reminders. We were promptly greeted and helped upon arrival. After the car was repaired, the technician told us the repair was not as extensive as we had thought was needed. He had made the repair, inspected the rest of the windshield, washed all the windows, and vacuumed the front seat area, and ended up charging us nothing. This is clearly a place of integrity that values the customer. I would highly recommend it to anyone. Thanks, Safelite!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

Brad and Branon were freaking awesome. My windshield was perfect I didn’t have to worry about tape or anything they explained everything to me exactly how I needed to take care of it since I was traveling such a long distance back home. They were very personable and punctual. I even had my dog with me and they let her sit in the office with me while I waited on my vehicle. They worked with my schedule when I was trying to figure out when I can make it down since it was such a long drive I highly recommend them for any of your glass needs!!!!!!! With all the social distancing everyone seems to be really distant and borderline rude but not these guys they were extremely kind and incredibly helpful! Thanks guys!PositivePunctuality, Quality, Professionalism, Value

I took my truck there to get my windshield repaired because of a recommendation from my insurance company. I am so glad I did. As soon as I walked in the door I was greeted with amazing customer service. The waiting area was very nice and clean. I was kind of nervous about the wait time because I had my three kids with me, but the wait turned out to be very pleasant. The manager was very nice, he went above and beyond to make us feel comfortable. The work was completed very quickly. Not only did they fix my window, they also washed all my windows and vaccumed my truck. The technician was very nice and knowledgeable. He answered all my questions and throughly explained everything I needed to know. I would recommend them to anyone and I will be a return customer in the future.

My windshield had a stone chip. I was traveling across the country, and wanted to get my windshield repaired asap. The technician told me to contact my insurance company to book an appointment. I explained that I didn’t have time to wait - I had to be back to work in two days and I was over 1000 miles from home. I was quoted $180 to have the stone chip repaired. The same repair is only $75 in Canada (which equates to about $55 US). So, I believe that the reason they wanted me to book it through my insurance company was so they could charge my insurance company $180 for a job that’s only $55. Otherwise, I believe they thought they could take this dumb Canuck to the cleaners. Came home and had a local company take care of it for $75 in Canadian funds. Feel free to draw your own conclusions.NegativeValue

I’ve used Safelite before, at other bases that I’ve been stationed at over the years. It’s always been an easy process. They’ve even come and replaced my windshield at my house. The Minot location has been an entirely different experience though. The Safelite locations that I’ve been to before were nice and clean. This place looks like a run down Jiffy Lube. Getting someone on the phone is like pulling teeth and they’ve cancelled our appointment twice. Why wouldn’t they check that they’ve received the correct glass or that it wasn’t damaged before the appointment time?NegativeResponsiveness, Professionalism