Safelite AutoGlass

Last Saturday morning, on a cross-country drive toward home, a goose hit my windshield while traveling 80 mph on I80. The impact shattered my windshield badly, and knocked the entire rear view mirror assembly off of its base. We pulled off the highway as soon as possible in Kearney, Nebraska to find Safelite auto glass for help. Although they could not have the glass we needed until Monday, they were very helpful and checked over the windshield, assuring us we could make it home to Boise. An employee there even reattached our rear view mirror, and I was still in such shock that I don’t think I thanked him! That small act made a huge difference in the stress level of the rest of our drive. Thank you so much, sir!! We made it home and are scheduled with another Safelite location for the windshield replacement.

Manager Gordon and the technician did an amazing job at coordinating time to get our vehicle in and the windshield replaced. They made sure our calibration was complete and to specifications which can be fairly tricky on Subaru vehicles. Greatly appreciated the professionalism and communication during the process of replacing our broken windshield.

Safelite was terrible to work with! We had a crack in our windshield and called them to get it replaced. I called on a Monday and set up a mobile service appointment for the following Saturday between 8:00-12:00. We pulled out our vehicle and waited around for someone to show up. At 12:30, nobody had shown up yet and we had to leave our house as we had plans in the afternoon. At 2:30, I had still not heard anything about our appointment, so I called. The lady that I talked to tried to contact the shop that was doing our repair, but was unable to get ahold of them. She told me that she would contact the people in charge of scheduling and they would call me back that same day. Nobody contacted me. Today (Monday), I tried getting ahold of someone to find out what was going on as our windshield is still not repaired and nobody has contacted me. After calling four different numbers multiple times, I was finally able to talk to someone. Apparently the part they needed for our vehicle didn’t come in until 5:00 on Saturday, so that is why they did not do the repair that day. Once again, nobody relayed this information to us. Save yourself the time and go somewhere else. Safelite is NOT worth your business.

Logan was very prompt and nice to work with. He called first thing in the morning to advise me of when he would be arriving. He answered all of my questions about the fixed crack and was very quick in repairing the crack in my windshield. I have used safelite in Kearney before and am always satisfied with the service and work done.

Gordon and his colleague went out of their way to help us while we were on a cross country trip. It was close to closing time on a Saturday, but they happily helped us with a quick fix to a problem —even though we showed up unannounced.

Great tech, great work- super happy with the results! Cost was 1/5 of a new windshield and they came to my home for the repair. Honest, on time, professional, and was super fast to complete- what else could you want? Happy customer here.