Safelite AutoGlass

I came to 4831 N 90th St location at 1:48 pm Saturday 12-28-2024 to see if they had time to squeeze me in to fix a rock chip in my windshield on my 2021 Cadillac Escalade. The gentleman with a long beard said "No but we can set up an appointment for Monday 12-30-2024 at 10:00 am." I asked how much would it be he told me "$175 but we have a promotion and I can do it for $150. I said ok and I left but when I showed yesterday at 9:55 am for my appointment just to have this guy act like he has never seen me before. I came in he asked if he can help me I said yes I havea appointment at 10:00 am. he ask my name I told him he said "I don't have you in the system is it under a different name?" I said no. "Ok what's your phone number?..... nope I don't have anything under that number". I said that is impossible I have been here before on two other vehicle's one rock chip and the other new windshield and this would have been a third time. He said "I can get you in Friday January 3rd 2025 and it would be a all day job plus there is a Porsche coming in today at 10:00 am.". I said all day for a rock chip in my windshield that's a 30 minute job best. I said this does not meet my schedule especially one where I leave my vehicle here all day that's ludicrous. I work in customer service where I see people face-to-face on average 30 people a day, 5 days sometimes 6 a week. That is 150 people a week and 600 a month and each tell a person not to do business here you looking at 1,200 people in loss potential revenue give or take 2%. Worst off there was no apology or even a sorry for the inconvenience that happened. Instead tried to me look like I made a mistake when he saw me put the time and day in my calendar. I'm starting to feel like he took a look at me and prejudiced me and didn't want to help me.

I paid $500 to replace my windshield. Within 2 weeks, it got a chip. I had to pay another $150 to repair the chip. Three days later, the repair failed, and the glass started to splinter. There's also a big circle of glue on the windshield from the repair that won't wipe clean. A month later, there are multiple splinter in the glass, and the only thing they will offer me is a $150 credit on replacing my windshield a second time. There was supposed to be a 30 day warranty on the glass if it was a faulty peice of glass. They refuse to honor that warranty. Now I'm $650 out of pocket with a faulty window.ServicesAuto windshield repair, Auto windshield replacementPrice assessmentOverpriced

Can’t give zero stars. Windshield had large shatter driving to Omaha last week. Scheduled to get replaced so would not have to drive back home over 6 hours with basketball size shatter. Scheduled for replacement. Tech gave us a time range he would show. No show No call. After 5. I reached out to him. He lost track of time and forgot to call. They rescheduled it for next day (Saturday ). Again no show no call after being told it would be around 3-4:00. At 5:30 I reached out and heard back after 6 he got behind. We had to drive back home with a shattered windshield. Luckily weather was clear. Somebody could have reached out to us to keep us advised if running behind. We adjusted our visit activities around getting windshield replaced and didn’t get it fixed. HORRIBLE

Had an awesome experience with Safelite — especially with my tech, Elijah! Elijah came out to my house to replace the windshield on my BMW , and he was professional, on time, and incredibly thorough. Not only did he do a clean install, but he also recalibrated the camera system right there on-site — no hassle at all. What made this even more meaningful was that I had previous damage from a towing company (Eli Towing) that left me super frustrated. Safelite was able to fix that damage as part of the windshield job, and Elijah handled it like a pro. Customer service was smooth from start to finish, and I paid $0 out of pocket since it was covered by insurance. I’d recommend Safelite — and Elijah specifically — to anyone needing reliable, high-quality glass service. Thanks again for getting me safely back on the road!

Had a smash and grab drivers side window broken. Appointment for 7:30 am, no cutoff time warning ever given when making the appointment. Morning of the appointment a severe thunderstorm sweeps in as I was getting ready to go, and not knowing how long my car would be sitting and waiting I had to tape plastic wrap on the window to keep inside dry. My wife tries to call and explain that we will be late but no real person answers the phone to explain the situation to. Due to thunderstorm conditions and taping the window we get there at 7:50 in the middle of the thunderstorm and they won’t even let us leave the car until the next day to see if it can be fit in for repair. They ended up offering an appointment a week away. Their front desk staff was never rude but seemed devoid of empathy for the situation and did not appear to want to go the extra mile to help a customer. I understand the need to keep appointments and respect others times, but they wouldn’t have an inconvenience if it sat in the lot until the next day and they had to tell us they couldn’t get to it. Will try other companies and make sure to be exactly on time for the appointment next go around. Update a nearby location has our Heart and was over 100 dollars less expensive.NegativeResponsiveness

Tried calling to get a quote & it's an automated service. After several tries it finally said someone would be with me shortly. Within seconds it gave another recording telling me to go online for my quote. If they can't take two minutes to speak with a potential customer, I'm assuming they truly don't want my business or they would answer a phone. Many like myself aren't comfortable with doing business such as this online or without being able to get a name of an employee to verify something was agreed upon. Can't say what kind of job they do other than to say customer service doesn't seem to be a priority for this company........