Safelite AutoGlass

This company takes your money up front. After waiting 5 hours for road side service, the tech was a no show, even though I sent messages and called. When I try to contact the shop and company, it looped through the automated system. I then chatted and spoke with two reps and one supervisor. I requested an immediate refund for the no show. They would not give me back my 320.00. I have to contact the shop or call on Monday and speak with customer service. This is a scam. On top of it all, I got a quote for 307.00 they charged 320.00 after 50.00 coupon. Don't trust this company.

It seems extremely unfortunate that I am unable to get a simple price quote to replace a windshield. I tried the chat function and they asked for your first and last name, phone number, email address, etc. And when I tried calling for a simple price quote, they refer you to the website where you can use their chat function (taking us back into a loop). I guess it’s impossible to speak to an actual live person. Very unfortunate, especially for folks who are older and don’t know how to use their smart phone and or navigating their website.

Amazing customer service. Exceptional communication, amazing job installing the glass and cleaning up all the glass. Overall, extremely satisfied. Have used Safelite in the past and I will definitely be using them in the future if I need them due to their exceptional customer service and service . I was able to get an appointment same day. They came out to me, had amazing communication when they would be there and an amazing job on replacing my window. Couldn’t be more happier. I recommend them to other.

Started out with a dime size ding. Took it in and the windshield ended up cracking to about a foot in each direction from original center of impact when they tried to fill it. Had to make another appointment to get the windshield replaced (a 4 hour appointment). The people there are friendly, professional, and answered all of my questions. The new windshield seems fine (no cracks or dings)...it just sucks to have gone in for an initial free repair (insurance covered) to then have to pay $850 for a new windshield ($1k deductible).

We went in for a crack in our windshield that the employee was sure could be fixed, unfortunately it wasn't able to be. During this visit the service tech was nice, helpful, and honest but the office staff was very rude. We tried to schedule a time to get the windshield replaced but never heard back, and when we tried calling back apparently the person we spoke with had completely screwed up the appointment and our account so all of the information had been lost. The new person took everything down and said they would get back to us about the appointment and never called back. So the work they did seemed fine, but dealing with the office staff wasn't worth the hassle.NegativeResponsiveness, Professionalism

I had my windshield replaced by Safelite a few years ago and installation went fine. I was happy with it (especially the convivence) so when I needed it replaced again I went back to them. Tech Elijah came out to my work to install this new one. He was very polite, professional, and did a great job! After driving my truck I noticed it seemed more quiet than the previous windshield. The windshield itself is nice and clear and free of any scratches. If I need another replacement in the future I'll ask for Elijah again. Thank you sir for a job well done!!