Safelite AutoGlass

The lobby or store does not match the pictures that are online when you look up this store location. Small dingy office with two foldable lawn chairs. Flies everywhere. When asked when it will be down I was told an hour and a half at most. So I grabbed a ride to a store. The hour am a half was up so I called the store. They said my car was in recalibration stage and will be done soon. I get a ride back to the store and my car is sitting outside while two employees are watching a movie and talking to each other in the lobby. I asked for my car and the employee said they have not recalibrated it yet. They left and I stood in the store for another hour and half. When an employee finally came in the office I asked how much longer and their response was I’m trying and then left. Customer service and store cleanliness are piss poor.

In August 2024 I Took my car to the Springdale AR location for a replacement windshield. They pulled my broken windshield and then had the wrong replacement windshield. So they put my old windshield back in with several more cracks in it than it had before and told me they would call me back for a replacement windshield. After two days, I came back and the young woman at the front desk said they couldn’t get the replacement windshield until sometime in October. I went to another windshield place and they replaced my windshield within two days. Safelite Springdale needs to look for someone else to man the front desk. The young woman currently there has a bad customer relations attitude. I also believe she lied to me by telling me they never touched my car and all the new cracks were probably due to the sun. I’m done with Safelite in the Springdale location. I’ve had issues here one other time with this young woman but have never had problems with other Safelite locations.

Don't use these guys. They have no idea how to repair windows. Luckily, we just went through a car wash instead of driving on the road during a rainstorm. Buckets of water coming through every crack in the windshield. Can you imagine the wreck that this would've caused while driving down the road? The first time they didn't even put a weather seal around the windshield. We had to call them and ask why they didn't put it back on. But of course… Looks like it doesn't matter if it's on or off… They have no idea how to repair a front windshield. Protect your family, and do not use these guys.

First appointment scheduled a week in advance on a Tuesday, dropped car off only to be called later to find out that they ordered the wrong glass and the quickest they could get me back in would be Friday despite their mistake. Friday comes and I take my vehicle in. My credit card is on file and I received my pre authorization receipt for the service. Window is replaced and when I go to pick up my car the girl at the front desk confirms that my card is on file and the amount to be charged. I asked again if they needed anything else from me and was told they had everything. I thanked them and went on my way. 6 hours later I get a phone call from the same girl at the front desk and the manager Paul. They tell me the credit card was mistakenly deleted by them and they would need me to read them my credit card over the phone. I told them I am uncomfortable giving that information over the phone to someone but would be happy to again put my credit card on file online or through a link as originally done. Paul tells me that he has no way of doing that and I will have to either give my card over the phone, drive to their location (30 minutes away), or get sent to collections. Even though this was clearly multiple mistakes on their end, I am being threatened to be sent to collections! I told Paul multiple times I am happy to submit my card online through their website or a link sent to my email. Paul the manager told me he had no idea how to do this. Because of safelite auto glass multiple mistakes, they are asking me to give out information over the phone I am uncomfortable to give or to drive an hour out of my day for the third time. And then threaten me with sending me to collections! Awful customer service. Update: the next day I looked at my online account for my card and it was indeed charged for the service. Either no one had a clue and it actually went through, or they figured out how to do it even though my “card was deleted”. No phone call or apology from them.

Safelite AutoGlass in Springdale, AR is wonderful. I had an amazing experience there. The gentleman at the front desk was extremely helpful, efficient, and kind. When I came in for my car after, he knew exactly who I was and which car was mine without me saying anything and this was my first time taking my car to them. They did an excellent job with my car also. They replaced my windshield, vacuumed my front floorboard carpets, washed all of my windows, and replaced my windshield wipers. This was the best experience and I will absolutely be returning. I highly recommend them to anyone!

Safelite had me scheduled to get my vehicle taken care of on a Monday, had it there on time at the Springdale Arkansas location. They called later that day saying that they did not receive in the parts required and would have to reschedule it for four days later. After expressing that this is my work vehicle and I need it back ASAP, they reached out and was able to get it three days later instead. I understand that they might not be able to control the reception of parts, however, why did they not find that out first before scheduling my appointment? I did get my vehicle back, but they did not remove and replace two of the stickers on the windshield that I need to do my job and I’ve had to reach out to get those replaced. I was given No information about what not to do.