Safelite AutoGlass

I recently visited Safelite AutoGlass to have my front windshield replaced, and I couldn't be happier with the experience. From start to finish, the process was seamless and hassle-free. I booked my appointment through my insurance company, USAA, and paid through the app. The online booking for the following day was incredibly convenient. Upon arrival, I was greeted warmly by a friendly and knowledgeable representative, Andres. He made me feel genuinely welcome and ensured that I understood all the details of the service. The windshield replacement was quick and efficient, exceeding my expectations. What stood out to me was the extra care taken to explain the benefits of the rain-repellent coating and the lifetime warranty for quality and workmanship. These added features gave me peace of mind and confidence in the service provided. I highly recommend Safelite AutoGlass for anyone in need of auto glass repair or replacement. Their exceptional service, convenience, and attention to detail make them a top choice. I will definitely be returning to this location in the future.

Have had nothing but bad luck with Safelite. Twice now their call center has caused me issues. The first being they canceled my appointment and I had to figure this out after driving 3 hours to the shop and learning it was canceled. The second time, I called the call center and they told us the windshield in our vehicle had been replaced and just needed calibrated. Said it would be done within the hour after I called. When I arrived at the shop my vehicle had not been moved much less touched since I dropped it off as soon as they opened. Will not use safelite again. UPDATE: So after my wife finally got the windshield in our vehicle replaced the next day the dash camera fell off the windshield. She took it in to get it put back on and this office just gave her tape and told her to fix it. Customer service here is absolutely horrible!

The assistant manager Daniel and my technician Andres were top notch. They communicate well with every update they complete. They are very well spoken and respectful. During the installation they came across some problems with their calibration equipment and were very good about explaining the situation to me and keeping me updated, all the while maintaining their composure and finding an alternate solution. In the end the new windshield looks great. My wife did notice some light finger stains on the door panels and side moldings, but given the troubleshooting they had to conduct, I personally think they easily overlooked the stains. Overall very pleased with the service and experience.PositiveResponsiveness, Quality, Professionalism, Value

This Safelite location was great. They were very accommodating when I accidentally set my appointment at the wrong store and were able to get me to the right location within a few hours. When I arrived the guy at the front counter was really friendly, explained the process, and the what ifs if it doesn’t go correctly. I wish I could have gotten his first name to write him a good review, but he was great as he was able to make me feel better about chipping my new trucks windshield and made me feel like safelite was going take care of it and make it look brand new, which they did. The technician, which I can’t remember his name either, got the job done in less than 30 minutes. He showed me the repair and said that he was really happy how well it came out and I couldn’t agree more. He told me the what’s to do and not to do after the repair and was cool enough to re-explain stuff because I got confused. Really happy with this safelite location and plan to come here when the next chip or crack comes along!

Updated complete experience. It was a Quick repair for my chipped windshield. They were friendly and able to accommodate even though I was late due to traffic and the sign on the building is for State Farm, not Safelite. I had a sneaky billing surprise. I had a quote for $154.23. To fix 2 tiny rock chips. The repair looks like wax dots on the windshield. Safelite had deleted the discount and charged me $170.41 without telling me they changed the price or decided not to honor the very small discount. They couldn't print the receipt. I was told. I called when I found the emailed receipt. I was polite and explained the difference in price. The lady said she messaged the manager and it would be 24 hours for the credit to process. I thanked her and was Thankful for good customer service. I received my credit card statement with the full $170.41 charged and no credit issued. Safelite does not honor their discounts or their word apparently. I replaced this windshield at the same location (2018) and paid less than $240 for the entire windshield. They charged $170 for 2 chips the size of an eraser head, combined. It's obvious a repair was done and looks like a dead bug that will not wash off now. Pay for your service upfront and make sure they honor their discounts at the Coors and Paseo location. They apparently are not an honest business that keeps their word. Calling doesn't seem to make a difference. Repeat customers do not matter.

Let me just start with the fact that I have never been to a Safelite before. But if I ever need glass replaced, I'm gonna make sure to come back to this location, I had paid online to get my front windshield replaced which was super simple by the way, and showed up for my appointment and opted to sit in the waiting area which had coffee, snacks, and water for those waiting inside, But the biggest thing for me was how kind the workers were and I mean all of them they all were helping customers and doing their best to make sure they were happy and taken care of, as I was waiting for my car to be finished the guy at the desk kept checking on the car for me and giving updates on how it was going and the quality of the install was Great and speedy especially considering that they were really busy (apparently some kids went around breaking people car windows with bb guns) but they still made the effort to go and make sure every customer was taken care of and that the genuinely cared. So 100 percent without a shadow of a doubt they deserve a 5 star and all of those workers deserve a Raise!!