Safelite AutoGlass

I just called to get an estimate for a new windshield. They couldn't give me one. It came out that with my auto insurance I would be paying $1,044.00 for a new windshield. So I have to go into Safelite to get an estimate. Never heard of that before. So I'm supposed to go to all windshield repair shops now to get an estimate? Not only that, they don't come out to replace my windshield either. So why would I use Safelite? You got me! $1,000 for a little Honda ACCORD? Not in this lifetime!

The service was efficient and professional. Both the technician and the office person were informative and friendly making me feel like a valued customer. The work was done on time, and I am very happy with my new windshield and the recalibrations of my smart features. I also bought the windshield wipers which made it one stop to save me time. I booked the service through my Geico claim online the day before, so that was very easy and quick for both the claim and the service.

I’ve had my appointment rescheduled twice—both times on the day of the appointment—because the shop didn’t have the proper tool to replace my windshield. If the necessary equipment isn’t available, that should be communicated before the appointment, not at the last minute. It’s incredibly frustrating and shows a lack of respect for customers’ time. Very disappointing and unacceptable. I’m hoping my things will get better in future.

Quick fix to a shattered rear window at a reasonable price. Window broken Wednesday evening and new window was installed and life was back to normal Friday by 10am. Thank you! If you live in Alamogordo, good news, Safelite has a technician that lives locally. Even better, Jordan was experienced and efficient and did a quality job! Thank you for your professionalism and friendliness, Jordan! Safelite offered a discount code when I booked online after waiting a day and the remote service fee was waived. Also, I had already cleaned up 99% of the broken glass, so I requested an additional discount in the amount of the "disposal fee" and it was granted. A very positive experience, overall!

When I called to make the appointment, the lady was extremely helpful. When I got there, they took my car right in, the ladies at the front desk were very pleasant. although they didn’t speak much, they took my car in and repaired it right away. It was a little pricey, although it was worth it. I have to say I am very satisfying and I will recommend Safelite auto repair to anyone because I have used them in the past and they have done wonderful with my vehicles. Thank you so much and God bless

The ladies at the front desk were vague and not very helpful. I had a quote for $368 online then they charged me $842. I have a basic windshield with no eyesights and no special calibrations required. The ladies told me it was because of taxes (taxes should not cost $474). They had to really think about why it was upcharged. I booked this appointment online about a week before for the standard package (windshield and wiper blades) to ensure they had parts for my car. When I got there, they asked about changing my wiper blades but I said it was new, and maybe not today. However, I changed my mind 15mins later since my blades might have had broken glass on it, and I asked them to go with the original plan. They told me they don’t have my wiper blades in stock. I don’t know if they ever really had it in the first place. Jeremy was good though, he gave me specific instructions for my windshield and specific information on the warranty.