Safelite AutoGlass

I scheduled an appointment with Safelite to have my windshield replaced on my 2022 Chevy Malibu. The technician showed up started the job but wind up getting hurt and had to leave. He did not even tell me he was leaving but told my son I left three separate voicemails for the manager to call me back and say hey the technician never finished the job. What’s gonna happen to my car are you guys gonna send another technician out?Never even got a phone call back long story short I had to call another auto glass company to come out and fix my windshield. A simple job turned into a complete nightmare. I will never use Safelite auto glass again

Outstanding Service at Safelite Juan Tabo! Had my windshield replaced here, and the experience was absolutely top-notch from start to finish. The team was professional, friendly, and efficient. They walked me through the entire process, answered all my questions, and got the job done ahead of schedule. The waiting area was clean and comfortable, and I appreciated the updates during the installation. My new windshield looks flawless, and they even took care of recalibrating my vehicle's safety systems. If you're looking for fast, reliable, and expert auto glass service, this Safelite location on Juan Tabo is the one to trust. Highly recommend!

It started as a great online, self-scheduling experience. It turned into an appointment nightmare. They ask you to block 4 hours of your calendar for their arrival, they let 8am...9am....10am...11am....12pm...roll by with no contact and no technician as scheduled. I start calling at 12:15 pm..."hey I've waited for 4 hours and haven't heard from my technician. He is a no show" 56 minutes of call and hold times with Safelite and basically no one at the location I booked was answering any calls, messages or emails alerting them that they blew off my appointment. Several hours past my scheduled time, a lot of excuses about booking systems and technicians schedule, a full day wasted for other errands and appointments...and a technician fianlly showed. The repair time was as expected but I did not like that when the technician finished and I was signing off on the payment invoice he told me if I didnt give him a good review the company would dock his pay? What a weird position to put me in? So I thought about cushioning my review so he didn't get a dock in pay but then I decided to give an honest review and include that I don't think customers should be pressured by technicians to give a review that the company may not have earned. I would not use them again...they didn't even offer a discount after all the hassle. I gave them 2 stars instead of 1 because they at least got a technician out that day and I didn't have to go into a another day of waiting, but 2 is pushing it for the way I was treated.

I thought it would be a quick stop considering I had such a tiny window chip. I dropped it off and it and 40 min later was called told it spread 2-3 ft crack. The person on the phone seemed a little unusual. I made sure the chip was repairable before taking in but he claimed on the phone when cooling it that it cracked. Considering I have had the chip for week and would easily slowly cool my car down to 65 degrees daily it made it seem like he took my very hot car (interior easily over 100 degrees) and immediately blasted with cold air that had to have created the crack. Regardless of what happened the manager was condescending and talked down to me as I asked simple questions especially with the demeanor of the person who called me, everything was very off. The manager also cut me off multiple times so it was hard to ask questions. It was embarrassing in the lobby in front of other customers. He said he “replaces” Teslas windshields all the time which confirms to me they do not successfully make repairs which made me definitely decide they are not trustworthy. He even quoted me way over the price Tesla would charge, $500 more and said I would be paying less then the other Tesla owners. Overall, I won’t know if they did the proper procedure in the heat but I do know that I deserve to be spoken to with some respect especially from a tech and a manager.

This is my second time using Safelite and I’ve had a great experience each time. Alfred came out to fix my windshield, he was very helpful and easy to talk to. He walked me through the install process and made what to except very clear. The next day, a rock scraped the surface of my new windshield, causing a little scrape. I reached out to Alfred for help and sent him pictures of the scrape. He drove all the way back to Belen to look at it and make sure it didn’t need filling. After he looked at it, he determined it didn’t need to be filled and it shouldn’t spread. I felt better after having him look at it in-person, he was very responsive the whole time. I really appreciated how he went above and beyond for something smaller than a pencil’s eraser. I would personally give Alfred 10 stars if I could!

The two men that came to my home were, friendly, kind and professional. When my German Shepard jumped our back wall and joined them in my vehicle, they gave me a call and laughed about it. They helped me get him out and gave him some love before getting right back to work. My dog doesn't have a dangerous bone in his body but he looks scary if you don't know him. Im so grateful they were so calm and cool about the situation. As far as the work goes, they did an impeccable job and even cleaned my windows! I will definitely be using Safelite in the future should I ever need glass work done on any of my vehicles!