Safelite AutoGlass

Do not use Safelight Auto Glass. I had 2 appointments for 2 separate vehicles (same brand), same time, same place. The Technician was friendly enough, he completed 1, but wasn't comfortable enough to do the 2nd, he didn't bring the the proper tools and I would have to bring that vehicle to the shop. He also told me that he would have the manager contact me that day. 3 days later I still haven't heard from the manager. On my 1st vehicle he broke the clip holding the side piece around the glass, telling me it was already broken. But don't worry, the other 2 clips will hold it in place. Also, he left left RTV on the glass and failed to put the water channel guides back in their proper position. In essence, not a happy customer!

I wish I can give zero stars. I was traveling from NC to CA when my windshield was hit with a sheet of ice, this was in January of 2024. I booked an appointment at this location. I thought my car was fine, When I received my vehicle it was dark out so I didn't get to see all the adhesive glue all over my car. In Arizona, I started to notice that my rear mirror was shaking a lot. I remember that you have a ONE YEAR warranty with safelite to fix any issues after the car leaves the shop, it has to be under their doings. I ended up noticing my car had adhesive glue all over the paint so I booked an appointment with a local safelite in Los Angeles where I live and I let them know that the rear mirror was loose and that my car had an excessive amounts of glue on the paint. The technician that came to my house explained to me that he was able to fix the rear mirror but couldn't get all the adhesive glue off, that it seems like that they kept putting their hands on the car when they were working on the windshield, they had glue on their gloves and smeared it all over. He said that safelite should reach out to me after he lets them know. I had zero calls and I waited two weeks. I decided to call them and they ended transferring the call to the manager of this location and he apologized and I genuinely believed him that something was going to be done. He told me himself that he would give me his personal number and I can text him the photos of the vehicle. He would get back to me, guess what? absolutely nothing but silence. I've contacted customer service several times through email and phone calls. I've been told several times to take it in locally which I have and they told me that they aren't responsible even though they are all safelite. That I have to contact that manager and guess what? I'm here stuck still trying to speak to this man who's apparently incompetent at his job and does not keep his word. He left me a voicemail once and apologize that he wasn't working the day that customer service reach out to him. NOT THIS MAN acting like I've left him a message once? DUDE I've BEEN TRYING SINCE APRIL, WE"RE IN OCTOBER NOW. January 15, 2025 We’re finally in contact through BBB and they made me find a body shop and get an estimate. After so long I’ve finally found a body shop that will take my car. The boss of the body shop said that he will send all the information to the manager of this Safelite. So now the customer care representatives keep bothering me on giving them the estimate when I keep telling them that the manager at their Jefferson location in NM has it. It has been email to him and they just keep bothering me saying that they won’t go forward with me because I won’t give them the estimate that I don’t have. 😐

Horrible horrible service. Stay away. I scheduled a mobile repair to replace front driver's side and passenger side window. I was quoted and paid $573.17 by credit card. First appointment, the technician showed up after 6:00 PM, after dark, with the wrong glass. I rescheduled and the technician didn't show up. I rescheduled again, and the technician called and said shop still didn't have the glass. I was finally able to speak to shop manager, Victor. He Safelite would "make it good." I rescheduled again. Safelite refunded the $573.17. The technician showed up and installed the glass, but botched the job. Neither window worked appropriately. The technician said that we would have to take the car to the shop and Victor would call to schedule a time. He never did. I then left two telephone messages with Victor, which he did not return. I gave up, and took the car to the dealer. The dealer informed me that the Safelite technician had damaged the internal mechanisms for the windows, which I am now having repaired for more than Safelite quoted to replace the windows. To add insult to injury, Safelite charged my credit card $843.50, for this botched incomplete job. I am challenging the charge of course, but I've spent hours dealing with this mess. If you are in the Albuquerque service area, I strongly recommend you do not use Safelite.

The technician who ultimately installed my window did a great job. But that was my 4th appointment. Very unsatisfied with the first 3. The 1st time a different technician said he didn’t have the right parts and they didn’t have them in stock. He said someone would call me back to reschedule. They didn’t. I waited 3 weeks and then called them and found out that they had instead canceled my appointment and nobody was ever going to call me back. They canceled the 2nd appointment but at least had the courtesy to call and let me know ahead of time. The excuse was they still didn’t have the right part, even though they had several weeks to get it after the 1st appointment. Nobody showed up for the 3rd appointment. Nobody let me know that they were not going to come. Nobody called to apologize for not showing up. Very poor service.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Dominic from Safelite I couldn’t be more impressed with the service I received from Dominic at Safelite! He recently replaced the windshield on my 2023 Jeep Rubicon, and from start to finish, the experience was top-notch. Dominic was the definition of professionalism, showing up right on time, fully prepared, and with a calm, confident demeanor that immediately put me at ease. What truly stood out was his extreme attention to detail. He didn’t just install the glass, he took the time to carefully inspect every inch of the surrounding trim, cleaned the surfaces meticulously, and made sure everything was perfectly aligned and sealed. It’s clear he takes great pride in his work and treats every vehicle like his own. Dominic was also incredibly knowledgeable, answering all of my questions without hesitation. He walked me through the entire process, explained the curing time, and gave me solid advice on how to care for the new windshield in the first 24-48 hours. You can tell he knows his craft inside and out. It’s rare to find someone who’s not only skilled but also genuinely invested in delivering high-quality work. If you ever need glass work done and want it done right, ask for Dominic, you won’t be disappointed. Safelite is lucky to have him!

Had to rearrange my schedule to spend the night in ABQ so I could go to the Safelite since there isn't one where I live. After being bombarded by reminders from Safelite regarding my upcoming appointment, I arrive for my scheduled appointment only to be told that my windshield had not been ordered and they had no clue when it would arrive. It has been 3 weeks and I haven't heard anything. They sure want you to be there but what about their accountability? As a side note, when scheduling I selected the option to upgraded and pay extra (out of pocket) to get a (OEM) original manufacturer equipment equivalent windshield. The reason I did this is because the original windshield on my new car lasted 5 years but my last Safelite (OEE) original equipment equivalent didn't even make it 😞 9 MONTHS before needing to be replaced. Maybe just bad luck but I am guessing it isn't a good equivalent?