Safelite AutoGlass

Horrible experience, don't take your car there , the repair was made June 10th after driving the car for 30 minutes the frame edges of the windshield came off while driving, the parts were broken during installation and placed back like that total negligence, after explaining to Ramon the manager about the issue he apologized and told me it was going to get fixed, it's been 20 days and nothing yet I have been calling corporate and they just tell me we call you back. I will be looking for legal action. Just a quick update on my review so far Safelite never reached back after 37 days of the negligence, I contacted my insurance for a warranty claim and they send me to Gerber Collision and surprisingly the parts arrived in 4 days and now my car is finally being fix. I wanted to make sure people are aware of this company and the manager Ramon not to mention the whole costumer service and complaint department as well as Justin Jacobson regional manager who according to costumer service we was going to call me 20 days ago ''still waiting'' , do not choose this company they are the worst in all aspects. Quick update my car was fixed by Gerber Collision in two days, it was easy and simply. Once again do not take your car to Safelite you will regret if you do, this was the worst costumer experience in 24 years that I have been in Las Vegas, the lack of communication and professionalism it's absolutely ridiculous not to mention corporate they are worthless. Take your car to Gerber Collision.

The work, once completed, was first rate. However, getting there was a struggle. I had an appointment on Julu 15th, arrived and was told it would take 2-3 hours to replace the windshield and calibrate the safety systems. So, I took a $40 Uber to downtown Las Vegas but received a phone call an hour after my appointment time telling me the windshielf didn't fit and they would hae to get one from Mercedes, which would take about a week. A week later, I tried to call Safelite but their number puts you in an endless Artificial Intelligence loop you can't break. I called my insurance company, who said they would send email to Safelite and I would get a response within 24-48 hours. Absolutely no response from Safelite. I called my insurance bak after 72 hours, they contacted the Parts Sourcing Dept, spoke to a supervisor, and was told she would call me in an hour. Again, absolutely no contact from Safelite. I called the number for the Parts Sourcing Dept on July 21st, almost 2 weeks after my original appointment. I finally got a supervisor who told me there was a problem with their Vegas ordering and it had not been ordered but had now and would be in shortly. Of course, my Mercedes dealer, 20 minutes from the local shop, had a windshield in stock. The windshield was supposed to come in on Monday, July 28th, at the latest and I would be contacted. Nothing again. I called them again and was told it was coming from the East Coast and would arrive by Friday, July 31st. I was finally contacted and had an appointment for August 4th -- when it was finally installed. Good work ... but the crappiest customer service I've encountered in a long, long time. The burden was entirely on me to get ahold of them and every instance of promised contact from them resulted in nothing, nothing, nothing.

I went in to have my windshield replaced. The next day I got in my car and opened up my bag seat. And I have pull out windshield sun cover that has brackets on the windshield that they attach to. The cover was in backseat however the brackets that was on the windshield were not there. I called the office and asked him if they still had my brackets. And they said no that the windshield gets sent to be disposed of. I asked if there's anything that they could do. And I was told no and he asked me why I didn't take them off. And I told him I did not know that that was my responsibility. And I asked why did they not let me know when I came in that. If they're resenting on the windshield that I needed to take it off. And he did not really have a response for that. So if they take off the windshield and do not put anything back on. Why did they put my oil sticker back on? I wouldn't prefer my brackets now I have to go spend more money and by a replacement. I was shocked and appalled that the guy would not help me and pretty much said why didn't I take them off. Customer service is not what it used to be.

I came here in a day's notice, recommended by my insurance, and I'm very happy I did. A rock had chipped my windshield, I was devastated as my car is only 6 months old. I wish I had a before pic to show how amazing the restoration went. The works were very kind and professional from start to finish. The waiting area was well kept, magazines to read, TV to watch, free wifi, even complimentary beverages. The bathroom was very clean (I was there in the early morning hours) but I trust they maintain it through out the day. I was waiting for about 30-40 mins, which flew by as I read my book I brought. The spot that had been chipped looked so great!! Just 2 little raindrop sized chips versus the mini spider webs I had. My insurance covered the cost, l would recommed checking if yours does before you pay for it out of pockets.

I had my windshield replaced here on my 2015 Honda Fit this morning. I drove a mile down the road and stopped at a store to inspect the repair. They damaged my car and put deep gouges in it and they also messed up the alignment with my hood and the windshield. I've attached pictures as proof. I turned straight around and drove right back to Safelite and had them come out and look. They proceeded to argue with me claiming that the scratches didn't look fresh and that they didn't use anything with blue paint. I advised them that the blue paint they were seeing was my car paint! The gouge was so deep that it took it all the way down to the metal on my car. They proceeded to argue with me and claimed that they had to talk to another technician, who they said touched my car. One of the guys who came out WAS the tech who did the repair. They also claimed they never touched the hood but I was literally watching them as they repaired my car, as was my mother. The hood was up and they had trouble putting the wiper blades back on and we could see them shoving the hood cover back onto my car. Not to mention that I get inside of my car and there is a broken piece of a wiper blade left on my center console. My wiper blades were in nearly brand new condition when I came here this morning and they broke those and chose not to tell me about it instead just placing the broken piece inside my car. They proceeded to argue with my mother and I repeatedly and did not even apologize or attempt to fix the issue. I will never come here again and I will be filing a complaint with the BBB.

I paid in advance to get a chip repaired. The technician did a terrible job and it looks worse than before I got it fixed. I drove up to a shop to see what they could do about it and suddenly my $100 chip repair turned into a $1400 windshield replacement on my brand new Ford Bronco. Thats all they said they could do for me. I requested a refund and was told I would get it. I've now been waiting over 2 months for a refund, even though I call them twice a week, and it's almost impossible to get in touch with the service department. Even when I do, they always say, "Ill elevate this issue" and that's the end of it. I've used safelite before and had a good experience so to go through all of this is a bigger disappointment than had they always sucked.NegativeQuality, ProfessionalismServicesAuto windshield repair