Safelite AutoGlass

Extremely disappointed in service. Window for technician to be at my home was between 12-5. He did not make it until 6:30 because they were “overbooked”. Once he showed up he asked to use my shop vac which I said of course. However after he was finished and left I went out to check my vehicle and he left shattered pieces of glass all in my floor board and my driveway with the shop vac left in the driveway beside the broken glass. I had already vacuumed out my car because I have young kids. Literally glass all around my car tires. My car door was sounding odd so I called the help center and the manager gave me a call back. She did refund my recycling fee because I said I shouldn’t be charged a recycling fee when there was no window and the rest of the shattered glass was still in my driveway and car. She said to come by Safelite 8:00 am this morning and I showed up at 8:00. At 8:15 they call me out there and said glass was left in my door and that was the sound however they were “overbooked” and did not want to take my door off. That the remaining glass would fall out of the holes in the bottom of the door. The guy said to come back this afternoon and he could maybe get the door off. I said absolutely not since I had a 8:00 am appt. I will NEVER use Safelite again and will tell everyone to not come to this facility. Extremely disappointing since I have used safelite in the past and had a good experience. Terrible customer service.

Technician did damage to my car during windshield replacement. It’s been a month of back and forth with these guys, trying to get repairs done. They sent someone out to come look and take pictures, and they said someone would follow up. Two weeks later, I reach out again. This lady tells me she’ll be in town tomorrow to come look because the last technician “didn’t have the pictures”. It’s been 5 days since then with no word. I wouldn’t have cared about the damage if they had replaced what was broken, but instead it’s been a month of cat & mouse with these people. Save yourself time and effort, and go somewhere that actually cares about their customers.

1pm appt. Arrival 1:14. (Jul 28th Delayed to traffic/road closure @ College&Donaghey) I get out of my vehicle (fans blowing loud inside 2 empty bays) and hear....."Fu€king late.." A guy (later known as Ashley) walks towards me. I said, "what did he just say, F'n late?? Excuse me?" Ashley assured me that he defines who is late, who isn't. I was willing to reschedule. I asked the name of the guy that responded with that. Jonathan he said, was the fella that yelled such in the bay. I'm going to give the brevity version here, as Ive already left the long version in the survey. However, I would recommend Ashley for anything that you need done. I couldn never recommend this place. Go to LR, or have some of the other companies available to you.NegativeProfessionalismServicesAuto windshield replacement

Customer service is the worst when trying to schedule a wind shield replacement. Initially, everything was good, but then they called to say the windshield was damaged after waiting a week. Then they want me to wait another week and a half to get it repaired. And its not a small crack. I called to talk to the shop, and someone answered from another state saying the shop lines were busy. I asked to put me through to the shop and was put on hold for 10 minutes only for the same operator to come back and say they were too busy to talk to me. Worst experience ever, Toby was the operators name.ServicesAuto windshield replacement

Submitted a Progressive claim for my Honda to replace windshield. Progressive recommended Safelite. Safelite did not calibrate my windshield. Told me to take it to the dealership. Told me the dealership has better equipment and can do it. Cost me time, and expense. Honda dealership had no problem calibrating. Also, Safelite did not use OEM parts. They use after market parts. If you have a Honda and an insurance claim, do not use a Safelite in Conway. Call Honda World of Conway. They will recommend a reputable windshield replacement company using correct parts and will complete the service and not surprise you like Safelite failing to finish the job.

Well, my technician didn’t even show up for my first booked appointment. No call, no text, nothing! He just didn’t show up. I had rearranged my schedule and missed work for absolutely nothing. I was promised a call from the management to receive an explanation as to why, but never received that call. So, I was forced to rebook. The DAY OFF my rescheduled appointment, they called and said I would need to reschedule AGAIN because of damage to the windshield. The day of? They should have assessed the windshield prior to an hour into my appointment window and communicated it with me sooner. TERRIBLE service!