Safelite AutoGlass

First, let me say that my family has ALWAYS used Safelite for our windshield repairs and replacements. However, its been a while since we have had to use the company, and now their customer service and products are terrible! Please do yourself a favor and pick another company. I'll detail my experience below. I scheduled an appointment to have my windshield replaced. I was given an appointment within a reasonable amount of time. The technician arrived as scheduled, but he did not have the correct mould. I was understanding and rescheduled for them to return with the correct product and fix it. The next technician arrives, and he also did not have the correct molding. However, I caught him trying to cut the moulding he did have to fit my windshield. I told him that was acceptable because I had already waited for them to order the correct one, and I did not trust that it would not leak or mess up. Another appointment was made, and I had my windshield fixed at the local shop because it was supposed to rain. The moulding was already on the window when I arrived for the appointment. After getting the window replaced, within 3 days, the window was already messed up. The plastic plate that's behind the rearview mirror to cover all of the electrical wires is coming off. When I returned back to the shop to ask about it, the technician said it was a default in the windshield. A new windshield has to be ordered and a warranty claim filed. Now I have to wait another 10 days to get my windshield fixed. As a side note, the technician that installed my windshield said my windshield came with the moulding on it. The next technician that ordered my replacement said none of their windshields come with the moulding attached. These people give you a different story ever time you talk to someone! Save yourself the hassle and take your business somewhere else!!!NegativeQuality

Well, my technician didn’t even show up for my first booked appointment. No call, no text, nothing! He just didn’t show up. I had rearranged my schedule and missed work for absolutely nothing. I was promised a call from the management to receive an explanation as to why, but never received that call. So, I was forced to rebook. The DAY OFF my rescheduled appointment, they called and said I would need to reschedule AGAIN because of damage to the windshield. The day of? They should have assessed the windshield prior to an hour into my appointment window and communicated it with me sooner. TERRIBLE service!

Technician did damage to my car during windshield replacement. It’s been a month of back and forth with these guys, trying to get repairs done. They sent someone out to come look and take pictures, and they said someone would follow up. Two weeks later, I reach out again. This lady tells me she’ll be in town tomorrow to come look because the last technician “didn’t have the pictures”. It’s been 5 days since then with no word. I wouldn’t have cared about the damage if they had replaced what was broken, but instead it’s been a month of cat & mouse with these people. Save yourself time and effort, and go somewhere that actually cares about their customers.

This Safelite location has demonstrated a severe lack of organization and ability. I filed an insurance claim to replace my windshield. I am from out of town but decided to make a day trip to Conway with my family to shop and also get this done. I received a phone call from Hunter at this location, the day prior, confirming my appointment and arrival time. I even got a second call from Hunter the morning of making sure I still planned on making the appointment. I dropped off the vehicle and was called by Hunter 30 minutes later saying that they ordered the incorrect part. I rescheduled for the following Monday. I received a call an hour before my appointment Monday stating that the part had not come in and that it would take seven days to arrive. The person I spoke with (Jameila), said she would go ahead and schedule me for the following Saturday, but would call me to confirm the appointment and that the part had been delivered before I arrived. The appointment was scheduled, I never received a phone call, the appointment came and went. I rescheduled an appointment for the following Friday, spoke with Hunter again the Thursday before to confirm my appointment and time. This time, I had a friend (also from out of town) drive and wait for me at the Conway location so that I could leave my vehicle there. Jameila called me again, this time 20 minutes before I get to the Conway location to tell me that they still do not have the part and that it will be another couple of days. As stated at the beginning, this business has demonstrated an egregious lack of organization and ability to fulfill their purpose. It has been nearly a month now, my insurance deductible has been paid, I have made several trips to this Conway location outside of the current city I live in just to continually have this issue that could easily be resolved by simply taking inventory and confirming that all parts are available for all appointments on the following day. If your insurance uses Safelite as their preferred vendor for windshield repair/replacement, I would stay very far away from this location. If at all possible, I would recommend seeking reimbursement through a third party vendor. I am never using this location again, and will likely go through the extra trouble of outside-network reimbursement. I can’t imagine any experience being more difficult than I had with Safelite.

Customer service is the worst when trying to schedule a wind shield replacement. Initially, everything was good, but then they called to say the windshield was damaged after waiting a week. Then they want me to wait another week and a half to get it repaired. And its not a small crack. I called to talk to the shop, and someone answered from another state saying the shop lines were busy. I asked to put me through to the shop and was put on hold for 10 minutes only for the same operator to come back and say they were too busy to talk to me. Worst experience ever, Toby was the operators name.ServicesAuto windshield replacement

My experience with Safelite AutoGlass has been awful...My original date of service was at the end of June guy came out didn't put my headliner back in right....called Safelite complaining they send another tech out "Ethan" he argues with me about the window and he don't see anything wrong then go look outside the window of my car and says well yes its our fault he didn't do this right... he will call in and let them know they will have to redo my windshield...so they send me and email for Saturday July 5th from 12pm to 5pm waited for them that entire day never showed only to call in and say we don't see this appointment but you do have one on the 10th...at this point I am really upset and said I need to speak to someone in management this is not right so called in Monday the guy tells me he can't reach anyone but he will leave Tim Forman an email and he has 24hrs to get back with you...have not heard from him and it's Friday and that was Monday...So on the 10th about 4 something call Safelite because tech has not shown up..the guy Darnell in little rock office said let me call him so he finally gets him and he tells him he not coming my tech name is Ethan again...he says she needs to take to Auto body shop he can't do nothing for me...so Darnell tells me someone should have told you that you have to take it there and we will pay for it but I will give this to my manager he will call you early in the morning which will be today.. I said omg all I want is my car back like you guys found it...This is not a good company at all please find some where else to take your car and if they send Ethan tell them " hell no" send me another tech he is very rude...still smdh at this company cannot believe this...very disappointed customer