Safelite AutoGlass

They will not take responsibility for anything that they break or tear. 1) I had a dash cam camera installed on the window, they did not reinstall it. They just left it hanging on the wire. 2) the inspection sticker was totally torn apart. When I showed it to the guy, he told me that I can just order another one from the DMV. That’s besides the fact that they are fourfold more expensive than any other installer. Worst experience ever. BTW. My appointment was 11 AM and it took them 1 hour before they even looked at the car, extremely unprofessional.

Beware of Safelte technicians who are /replacing your glass ,my back glass replacement was done by a tech name Bryce. The service he provided on all aspects was very poor. His introduction ( where is your vehicle ? During the glass installation he scratch the trunk of the vehicle, in addition two areas on the vehicle had black caulking residue marks . I didn’t notice these issues right away I was to focus on the glass seal integrity and the removal of glass bits in the back seat of vehicle . Big mistake . Lesson learned. Don’t tip at start of work hoping for better service.take pics of vehicle before and after, inspect the work carefully if not satisfy call your insurance and their shop. Me personally I’m done with safelite. Clients should be treated with respect and appreciation

This was one of the worst experiences that I've ever had with With my car needing to have the window replaced because of vandalism first they ordered the wrong glass and put On the wrong glass a much cheaper one and charged the insurance for $1600 for a second on I bought it to their attention they told me that they'll replace the glass But they will have to use the warranty so that it'll cover app their mistake and then I waited 3 weeks to get a call to cove bring my car back to get the glass replaced with the correct one at that time the technician that they had destroyed my spoiler third break light he ended up breaking all the plastic Clips that hold it in place in the plastic brackets the fasten to the vehicle and then try to glue it with Corking And black tape and told me to not remove the tape For about 3 days so when I remove the tape I wasn't aware that the spoiler was destroyed I thought that the table's only holding the glass in place But as I was removing the tape the whole spoiler came off and it was destroyed there was no way of putting it back the spoiler alone for that vehicle was $2500 I told them about it they told me that they would send someone out and fix it someone came out and he tried to glue it as well and he said that they will replace it that there was no problem after about a month and a 1/2 of waiting for The call To drive it over to get replaced they called me and told me that the bolts that held it down were rusty and that was the reason why it happened But the bolts are not rusty and there were still in place It wasn't the problem the problem was that they broke the plastic clips that the bolts hold down After back-and-forth They told me that I would get a call from a manager and never receive it After trying so many times to get this resolved and then ignoring me I ended up having to replace it myself I thought the vandalism of the glass was the third worst but the experience that I had was safe light and their staff Was even worse and cost me Almost 3 grand to replace Apparently it was only this location I've had friends of mine that went to other locations and had a better experience than I did

I had a disastrous experience with this place. They replaced my windshield with a pre-scratched one, then damaged my mirror cover and overhead console in the process. They returned to my place for repairs, only to discover the replacement windshield they planned to install was also damaged. Despite the service being under warranty, their incompetence and dishonesty made me lose all trust in them. I strongly advise against using their services. I attached photos with red arrow to show the damages they left on my car. Stay away from this place!

My insurance offered me the service from Safelite, I am extremely dissatisfied with the poor service provided. I had to bring in my car to the shop a second time after I found a pool of water in one of my weather mats after having the windshield replaced at this location I brought my vehicle back and the second time my windshield appears to be installed properly only to learn that the technician broke the clip of my rearview mirror so now I have to return to have this part replaced. Nothing but aggravation and a total waste of my time. now I must clean my vehicle and try to remove the moldy smell and figure out how I’m going to repair this rearview mirror. I would not recommend this shop to anyone.

Thank you Safelite AutoGlass website send me to this store. I really appreciate all staffs' s hard work. Comparing the other store at Queens, I am strong recommond you to here. You will get prprofessional service since you made an appointment on line. I got windshield crcak from who tried to steal my whinshield wipper. I tried to make an appointment online but I was not sure if I need replacement or fix it. So I find a Safelite near by my home. I walked in store aroud 9:00 , staff said I have to make an appointment (gave a paper and phone number to call make an appointment), I totally understanding. I back home make an appointment to back store around 2:00. It took less 5 minutes to tell me need replacement whole windshield and will call me when they got order. But..nothing (phone call, confim email )in one week. Lucky me... I made new appointment again. It sent me to Longland city store. 1. Communication via email and text message doing very well. 2. Reception very nice and have patience to explain your questions. 3. Mechanician also remind you don't forget remove tape on next day. I truly believe if staffs has kind heart, work passion and professional skills that their bussiness will run well. That's why I give 5 stars. My windshield doing well so far. Thank you all your good services again.