Safelite AutoGlass

I was more more than impressed with the entire process! Speed with which my initial encounter to having the windshield completed was less than 24 hours. ( and I had a camera and wires they had to rewire besides) It looks awesome and both the receptionist Wendy and the technician Jason were professional and unbelievably kind. Plus the place was immaculate! In this day and age of settling for mediocrity this place was a diamond in the ruff. Highly recommend it!PositivePunctuality, Quality, Professionalism, Value

My experience with Safelite as a company was terrible. I was at the point of just going to my dealership. It was Impossible to contact the location which my vehicle was being worked on. It wasn’t until Wendy from the Oneonta location called me. She was able to go through my account, delete a bunch of nonsense that didn’t need to be there, and set me up with the right location, at the right time, with my windshield in stock. She was literally a life safer and took so much stress off my shoulders. The service industry needs more Wendy’s, she deserves 10 raises.

Originally we had someone come out and replace the windshield in my parents car in our own driveway. Waited two+ hours to drive after the windshield was in, noticed there was air coming in. Called here, told to bring in and their tech would look at it. Get there and wait 10-15 minutes just waiting for the woman to get off the phone. At first it was understandable but then she just started a conversation about other things and kept rambling on. After she finally finished her call, we were told to bring the car around. Went into garage and the tech looked at it, said there was leaks he saw. Glued them up and said we should be good. So we went on our way, just for us to continue to have issues. They have replaced numerous windshields for us, sadly each time we have had an issue with the work done. Disappointed.

I had an appointment for Monday, never called, I had to call them. Some kind of part was not going to work they thought. Appoint two days later, still no part, two days later to much rain, next day I drive to them in the shop, ok. I waited and got into the car and my cross that was on mirror is broke in half. And was a gift from someone no longer here. Ok stuff happens. Now two miles down road and parts from the mirror are falling down. Go to shop today and explain this and and Wendy I believe her name is. She says oh I have pics it was hanging before. Hmmm that’s not even the part of the picture that I have that fell. She still had no words and I left. No one tried to fix it. I walked out and will never go to this location again.

I made my appointment online, no problem. I had to choose a location that was not the closest (or even the next closest or the 3rd closest) due to a lack of available appointments! After a 45 mile drive, I arrived (before the scheduled time) to find the shop open but unoccupied. I rang the bell, checked the bathroom and kept yelling "hello, hello" but no one answered. I called the help line listed on your website and they said they tried to call manager and assistant but they were not answering. I asked what I should do, and was told a "manager" would call me. NO ONE CALLED! Finally, a nice young man appeared and said he was working in a different building out back and was the only one here! IS THIS YOUR IDEA OF CUSTOMER SERVICE?? ONE WORKER TO COVER 2 BUILDINGS AND GREET CUSTOMERS???? AND, by the way, the "help" line never got back to me. The Young Man who ultimately fixed my windshield, was working as hard as 1 person can. He should be rewarded. . . I purchased new wipers (front and back) and he should get credit for saving the day.

The team at the Oneonta Safelite shop was great—professional, helpful, and efficient. However, the overall scheduling process with Safelite was extremely frustrating. I selected a specific timeslot for mobile service and rearranged my schedule to ensure I was available to communicate with the technician. Unfortunately, the technician arrived well before my scheduled window, at a time when I was unavailable, and left before I could even respond to his messages. Because of this, I had to drive an hour to the shop on a Saturday morning just to get the service completed in the timeframe I needed. This completely defeated the purpose of the mobile service, which was supposed to be a convenient option while I was at work. Instead, it ended up costing me extra time and money. Again, the staff at the shop was great, but Safelite really needs to improve its scheduling process to ensure technicians arrive within the selected timeframe. I would be hesitant to use their mobile service again based on this experience.