Safelite AutoGlass

Went to the Cypress Hills location and checked in, someone drove their car in front of me I alerted the woman in charge and she said she would make sure that I got attended to in the order I arrived. I also spoke to one of the repairman and he said that the managers are aware of the order in which customers arrived so not to worry about losing my spot in line. He was polite enough to let the woman in charge know that I told him that I was ahead of the customer who cut in front of me. She started yelling that she told me that she was aware and I wouldn't be skipped. However they still attended to the person who cut in front of me and my vehicle was repaired afterwards. Which took almost 2 hours to complete. I had 2 appointments for my oncologist for chemo both my mother and myself have cancer, this is the reason I was very clear that I was ahead of the person that cut in front of me and needed to have my vehicle repaired on time. To make matters worse when I received my vehicle back the person who cut in front of me still didn't come to pick his up. The technician did a decent job and the technician that repaired the other person's car apologized to me for not knowing what happened. He told me the manager never told him that I was ahead of the car that cut in front of me. I've been to Safelite many times before at various locations and my experience at this location was tolerable before. I'm familiar with that particular employee's poor attitude towards customers because I've observed her on the two occasions I visited that location but because of this experience I will never return to any Safelite location or use their services again because of her unprofessional attitude. I'll find a new company to do business with going forward.NegativeProfessionalism

I am not someone who writes reviews. But I felt this one was necessary. My Jeep was broken into in February. I scheduled an appt for safelite to do a mobile installation of the new glass. They never showed up and changed the appt through an email that I needed to show up to the shop. I drop the jeep off and the first glass they installed broke so I had to keep the car there for almost a week to the glass replaced. When I get it back there was SIGNIFICANT damage done to the interior of the Jeep. It rained that night and when I got to my car the next day there was water in the trunk. After almost 2 weeks of emails and phone calls I got ZERO responses and finally had to go elsewhere to get the damage fixed. The body shop reached out to me with the full list of damage…..this is what they said. “4 interior trim pieces broken, missing screws, double sided tape to hold some pieces on. 2 Exterior trim pieces held on by double sided tape, clips were broken during glass replacement. A total of four leaks, where they didn’t use sealant” I was completely shocked. Safelite is a scam and this location did a terrible job replacing this glass and took zero responsibility when contacted about further repairs. I suggest going to your dealership or a reputable autobody shop if something happens to your windshield. DO NOT GO HERE.

I will likely find another location next time I need a window replaced. My appointment was for 2pm, I arrived 30 minutes early. My windshield was not complete until after 5pm. There was dirt from the replacement job on the drivers and passengers seats that was not cleaned up. My drivers door handle was broken, It was already on its way out, I already have a replacement (luckily). But I wish they would have told me they broke it. It feels dishonest. This is a disappointment as the location is convenient for me and I'd had a good experience with a side window about 4/5 years ago. Other than those things, the service was fine. As a side note, I previously scheduled a home replacement in sullivan county (this is about safelite, not this location) and the tech came out and refused the work, claiming there was too much rust on my vehicle to do the job. I inspected and there is a nickel sized spot of rust 2 inches from the windshield. It seemed that the tech just did not want to do the work that day. I'll probably find smaller, local shop next time, or do the work myself. These replacements are trivial on older pickups.

Overall: Was able to get booked within 2 hours of receiving an automated quote online 👍🏾. I'd gotten a small chip smack dab in the center of my new car windshield and didn't want it to spread. This is a bit of a mixed review, but I decided on 4 stars... Pros: booked fast, which was great. Quoted price 161, I knew right away. Staff was friendly Clean, tidy waiting room with restroom Cons: AC in the building had stopped working, so it was a hot waiting area. (obviously this was something staff couldn't fix themselves, so understandable) Somehow the tech I spoke to upon arriving, and the tech who worked on my car miscommunicated treated the wrong chip. (extra 40mins waiting in the hot room) The tech was clearly a hard worker and cared about his job. He did a great job with the chip, so far so good. This is why I still have the 4 stars. Also, just a note about location: when I had reached the destination, the road was blocked by deliveries. Fully blocked. I had to go around the block and turn the wrong way down the one-way street to reach the garage. (again no fault of theirs, just keep it in mind if the street happens to be blocked) I'd be ok going back to eventually get the windshield replaced if needed. 👍🏾

Please everyone respect the reality of customers who have been dissatisfied. We paid for service on a small crack of the windshield. After being serviced by Safelite, the crack still exists. Ironically, the technician managed to discover a small “nick” in another location and claimed he could also repair this as well. Guess what? After “repairing” this scratch, it still blatantly exists as well. Of course, they still charged our card. Reached out to family and friends… they too have been bamboozled by Safelite and have ended up going to their auto dealers to clean up Safelite’s mess. One even had to return their car twice, yet Safelite could not get it right. Save your money and headache. Find a reputable body shop to care for your repairs. Lesson learned. Fooled us once. Never twice.

I would give my overall experience with Safelite the Company and its lifetime warranty promise a 3/5, but I will not hesitate to give the Glendale shop and its technicians 5/5. I had a windshield replacement done on my Mercedes at a different Safelite location and they botched the job leaving me with a leaking windshield. Adding insult to injury, the other shop refused to do a warranty repair unless I got an unrelated issue fixed. I had to keep the car under a cover for over a month until the unrelated issue was repaired by a Mercedes dealership. It's also a pain in the butt trying to talk to a specific shop directly- every time I called, I got routed to the customer service team at Safelite corporate who knew nothing about what my problem was. It's frustrating having to tell the whole story over and over again when I call. Enough about the bad stuff, the employees at Glendale made me feel welcomed and acted professionally. They listened to the leaking issue the car was having and run the water leak test and determined there was indeed a leak, they removed the windshield and found the leak was result of improper adhesive application done by the Safelite shop did the replacement job initially. The technician Keven fixed the seal and reinstalled the windshield and it has not been any leaks since. Though there was a little problem with the camera calibration, and I brought the car back to the Glendale shop the next day, and they redid the calibration the next day with no question asked, but it turned out the problem can just be fixed by turning the windshield camera on and off from the car's infotainment system. I am very satisfied with the service and the experience I had at this Safelite location and I will recommend anybody to come here to get their glass problem fixed.