Safelite AutoGlass

Our business had a terrible customer experience with the woman at the front desk at the sawmill Road location. Our fleet manager walked in to that location because we had a question. The woman at the counter was extremely crass and went on to say that something we had done was stupid. We don't like to do business with organizations that don't respect our employees. Further, we asked for a refund on another repair because it got worse. I understand how that can happen with windshield repairs but why would we want them to keep our money after the way they treated us. They can't give refunds and customer service sends you through this maze of prompts and different representatives like every other large company. We'll dispute the charge and take it up a notch or two until we're satisfied.

An absolute terrible experience. Mobile windshield replacement. Technician shows with a replacement windshield that was not polarized as the damaged windshield with no prior communication before arrival. Technician installs the plain windshield and leaves the job while leaving smudges and prints around the outside of my vehicle. There were small pieces of glass on the driver seat/floor. Began driving and the window insulator dislodged. Had to drive to the facility where I explained the situation and had to wait 10 minutes for an available Technician. Technician approaches vehicle and proceeds to attach the part. No one apologizes for any inconveniences. I leave after and enter the freeway to begin errands when I hear a loud smacking sound. Pull off the freeway to notice the window insulator was again dislodged. I had to cautiously drive and finish my errands and upon finishing I had to drive back to their facility for it to be reattached. The wait was shorter for a different technician to appear and finally fix the issue. The only apology received was from the second technician who apologized for not attaching it properly when I arrived at the facility the first time. All the while I have been keeping a polite/professional/courteous demeanor through the entire debacle even through the second visit. It is why I am not able to recommend their winshield service at this time.ServicesAuto windshield replacementPrice assessmentOverpriced

Safelite to the rescue again! This is my 3rd glass replacement in 12 months on different cars between mine and the kiddos. This time the landscapers weed eater picked up a rock and shattered the back glass of our 2010 Honda Element. Always a great experience, this time with my work schedule I choose to have a mobile technician come to our home. I was impressed with the ease of ordering a new glass via Safelite’s website and had the amazing technician Cesar Castaneda come to our home to replace it. Cesar followed up with us through-out the morning of his arrival, and explained the process once arriving and cleaned up all the glass in driveway. I highly recommend Cesar in the Columbus, Ohio area. Thank You!

Extremely disappointed with our experience at the Sawmill SafeLite location. My girlfriend, an ER nurse, scheduled a mobile windshield replacement after her windshield cracked. The tech, Lamonte, canceled due to rain, which it never did, and told her to bring it in — she clearly said she’d go to the SafeLite near our apartment. He agreed. When we got there, he called and asked if we were at Sawmill, which he had never mentioned before. He admitted the confusion was his fault but refused to help or meet us at the closer location due to his oversight, forcing us to drive across town. We paid nearly $400. After the work was done, Lamonte said he parked the car outside and left the keys in it. We told him we’d be picking it up after hours (5 PM) — and when we arrived, the car was blocked in by other cars and totally inaccessible. No one could be reached, and we missed a planned trip to Chicago that night. We expected better communication and support. Instead, we were left stranded with zero accountability for their mistake. We’re asking for a refund to make this right.

Wow! I am just blown away by how terrible the service is at this location. The information that they give you before you bring your car in is incorrect. We tried to take our car in to get repairs done last week and they sent us away after giving us the wrong information (we have actual text messages from them with this incorrect information). We came back this week following all the instructions they gave us and then found new issues where they decided again they could not help us… we had even paid for a car rental to try to get this fixed this time around. Absolutely terrible service all around. I would avoid this place at all costs.

I would give zero stars if I could. I had a disappointing experience with Safelite when they replaced my door glass in 2022. Unfortunately, they installed the wrong size glass, which was incredibly frustrating. When I reached out to address the issue, I was informed that someone would need to come out to assess the situation, but I would have to pay for that visit despite already spending $600 on a brand new window. I attempted to contact customer service multiple times and was eventually referred to a store manager. He assured me that he would escalate my claim, but after waiting two to three months without any updates, I followed up with him twice and was ignored on both occasions. The lack of communication and accountability from Safelite has left me feeling undervalued as a customer. It’s disheartening to see a company refuse to rectify their mistakes, and I cannot recommend their services based on my experience. I will certainly be looking elsewhere for any future needs and urge others to do the same before proceeding with any Safelite service