Safelite AutoGlass

Poor customer service and lack of professionalism!! I took my Subaru crosstrek in for a windshield replacement on February 22nd. They couldn’t get the camera functions to recalibrate so they needed to order a different type of glass. They said it happens sometimes and I was very understanding. Fast forward to March 1 where they had my car for nearly 5 hours (for a 3 hour service) and still couldn’t get the calibration done. I was told it needed to be taken to the Subaru dealership. I took it there on March 10 where I was told safelite must have made an error in the installation of the windshield as they couldn’t recalibrate either. The manager at safelite, Ben, insisted that I bring my car BACK to them on the 14th so their safety quality guy can check their work. That ended up with them finding out there was a defect in the glass. Why wasn’t that caught before? When it didn’t recalibrate I don’t understand why that’s not something they checked before sending me to another shop. To me, that just indicates unprofessional service and lazy behavior. So finally we get to march 21 when they installed a third and final windshield and finally got it to recalibrate correctly. Through out this whole ordeal there were several times where Ben said he’d call me and he didn’t. Several times I left a message with the receptionist for him to call me and he didn’t. I had to call the shop/Ben numerous times to get in touch with him to fix my car that they were messing up. The customer service from him was beyond disappointing and extremely frustrating. Overall I would not recommend taking your vehicle here purely for the lack of customer care. Especially if your car has eye sight features that neat recalibration. **The most positive thing I have to say about Safelite is that Barry (I believe that was his name) was always very kind to deal with and I felt he was the only one with any care for the customer.

Arrived at my appointment 15 minutes early. My car sat for 1:45 minutes before being taken back. Then I was informed the glass that came in was defective. Rescheduled and came back. Car was left with debris all of the dash and sensor cover for the windshield left loose. Was cleaning my windshield today (several days later) and noticed the headliner is damaged as well. Edit: after response from “owner” I conducted a follow up appointment. I was told to provide an estimate for repair which I did from the local Toyota dealership. I provided the manager, BJ with the repair estimate and was told I would receive a response within a few days. Over a week later I had received no response. I made several phone calls with no answer. I made an in person visit and left a note with the clerk after being told the manager was not in. It has been two additional days since that visit and have still received no response.

Safelite made everything quick and easy, from setting up an appointment online, submitting a claim to my auto insurance company, getting my car in shortly after I arrived to finishing up and having me out of there. The location was convenient. Since my windshield only required a repair and not a replacement, I had hoped that I could have scheduled someone to come to my house. However, their scheduling app would not allow that for anything outside the immediate zipcode of their shop. That said, after the repair, one could not tell there had been a chip in the windshield beforehand. Pretty amazing! Update: Different car and windshield: We discovered an ever so slight crack in the bottom of the windshield. When we took in our vehicle Safelite determined that the windshield needed to be replaced. I wanted an OEM windshield with mirror as opposed to the aftermarket part. Safelite submitted the claim to my auto insurance and got it approved for a nominal out-of-pocket additional cost. They explained that the replacement needed to be done in-house due to the static recalibration of the sophisticated sensors in the windshield and mirror. We now have a new windshield and mirror just as good as the original with all the safety sensors working as they should. Thanks again to Safelite for excellent work.

Message DO NOT TAKE YOUR CAR HERE. I took my car in to the Bentonville, AR location for a windshield replacement on 3/15 at 9:00AM. I dropped my car off and received a text at 9:34 am that service has begun on my 2021 Hyundai Elantra. I dropped my car off with no check engine lights or any issues, infact, I had just had it serviced prior to this appointment at the dealership because I like to keep my car in good condition. At 11:48AM on 3/15, I received a notification that service was completed and I also received a call from Timothy, the technician. I headed back to pickup my car, arriving at a little after 12pm to pick it up. Amber and TImothy were at the front desk and gave me my keys to my car. They did not have me sign any paper work or notify me of anything wrong with my car other than the fact that they said not to get the windshield wet for 24 hours. I walked out to my car, start it up and immediately it began to idle rough and the check engine light was on. The car was very loud, which is not normal for my car. I drive a 2021 Hyundai Elantra. I immediately shut the car off and went back inside and told Timothy and Amber that my check engine light was on. Their immediate responses were "WE DON'T TOUCH THE ENGINE." How could it be that I dropped off my perfectly working car with no noises or check engine light on at 9am and pick it up 3 hours later with these issues? Timothy said he would bring his diagnostic machine out and see what code it is throwing. He plugged it in and immediately claimed it was throwing 12 codes. I asked why the check engine light wasn't on three hours ago then when I dropped it off. He claimed he had no idea. I asked him why he didn't notice how it sounded when he drove it out of the bay to park it and he said "He doesn't pay attention to that." He said my car was misfiring. Geez, you don't say? That is why I just came in and told you my car sounds like crap and it wasn't this was previously, which they acknowledged. I ended up leaving and my car continued to get worse as I drove it and wouldn’t accelerate properly. Later on in the day I made a call back to Safelite and spoke with Timothy asking him what he is going to do about my car. He still claimed there was nothing he could have done to cause this, considering the fact that I didn't drop my car off this way and picked it up a POS, you would think he would do something about it. He told me he would have a manager call me back. With this being a Saturday, and the manager being off work and avoiding customer calls, Amber left a message stating that Monday a manager would call me. On Monday morning, I called Safelite and asked for a manager because they FAILED to call me back as promised. I spoke with the supposed manager, BJ. BJ showed no regard for the issue and still wouldn't accept responsibility. I finally convinced him to let me bring it in so I drove the malfunctioning car back to Arkansas, an hour drive, for the manger to look at it. After spending 30 minutes looking for an excuse, he calls me in to show me a piece of foam that he claims “proves” a mouse was in my car when this is infact false. I took it to the dealership for a diagnostic and this was proven to not be the case. The ECM module was malfunctioning because of what they did to it during the time Safelite had it on Saturday. BJ also tried to show me that it was throwing codes prior to them working on my car, which if that was the truth Safelite shouldn't have touched the car and notified me they wouldn't be able to work on it. Why are they running diagnostics before working on your car anyways? After BJ telling me there was nothing they would do for me, I had to go to Hyundai and have them do a diagnostic. They charged me $226.00 for the diagnostic and reset. I have been trying to get in touch with Safelite corporate for two weeks but they keep stating the district manager is on vacation and nobody will call me back. I would never recommend anyone take their vehicle here unless you want to be out more money than expected.

NEVER GO TO SAFELITE IN BENTONVILLE. I scheduled what would seem to be, for them, a simple windshield replacement. I dropped my car off at their shop and a couple hours later I received a call saying that they had started the process but my car wouldn’t turn on or “recognize” my key fab. Worried about the status of my car I quickly rushed over there and gave them my spare key hoping this would fix the issue. One of the men working on the car said it worked so I returned home only on the way there, to be called that my car once again wouldn’t start and that they’re “dead in the water”. I returned to a dead car that wouldn’t turn on or do anything. Me and my husband ended up having to spend our own money towing my car out of their shop to another car shop who could hopefully diagnose and fix the problem. When we talked with the manager about how he would solve this issue, his response was “I don’t know”. We understand mistakes happen, but when a customer brings their perfectly working car to get their windshield fixed and then it’s returned in not a working condition, the response of the manager on call, should never be “I don’t know”. The men at the shop are inept and lazy. And it is very clear that they are a business that does not take responsibility for their mistakes. NEVER GO HERE. You will regret it like I did. But I guess the reviews speak for themselves. Also, we were told by Safelite corporate, when we filed a complaint, that the real manager would be calling us to discuss the issue. We have still yet to receive that call.

Nationwide told me to go here for my windshield replacement. After the installation,I went to get a hand car wash. After the wash, I turned on my wipers. After a few cycles, my wipers were stuck at an X, and I had to drive home with limited visibility. Got home and put my wipers where they were supposed to be. I tried using my wipers again, and the passenger side wipers would not work. I opened my hood to find damaged air filters, which were perfect before I dropped them off at safelite. I continued to the wipers, I grabbed the nut that held the wipers on, and they were extremely loose, two rotations, and they were off. The tech that installed my wipers back on did not tighten the wipers' nut back correctly, leading to the stripping of my wipers' arms. They also left something heavy or leaned on my filters to dent them, affecting them efficiently and performance. This shows the lack of workmanship and quality control at this company, and I would never recommend them. Leadership at this location was supposed to contact me regarding this, and it has been a week with nothing. The next step is to contact my insurance, have them replace the parts, and the insurance will get the money from safelite, risking this companies current status with Nationwide