Safelite AutoGlass

*Update* I went to Avon’s branch and they solved the issue in 20 mins. I Do not recommend you to go to this branch. I'd like to share my terrible experience with Safelite. I had my rear vent window replaced. After the replacement, I noticed that the panel wasn’t assembled correctly, though I initially didn't think it was a big deal. However, while driving, I realized there was a significant air leak. I returned to the store, and they checked the rubber surrounding the door but didn't inspect the window, where the air was directly coming from. They reassembled the panel correctly and advised me to make another appointment if the issue persisted. On my second visit, a technician tested the car with me and noticed the leak. However, once again, they only checked the door without examining the window area where the air was coming from. I politely asked the technician ( Fernando) to recheck because the air wasn’t coming from the door but was clearly from the window. Unfortunately, he refused. So, I requested to speak to the manager, who replied, “I don’t have time to check it, and I trust my technician.” He also declined to schedule another appointment."

We utilized Safelite's services today to replace a front passenger window. I appreciate the communication, from the start, in keeping me updated on the process. The tech, Fernando, arrived on time and was extremely nice and professional. As stated, it took about an hour for him to complete the job. In addition to the work completed, Fernando took the initiative to vacuum out our car. Our car was broken into and we still had alot of glass to clean out on the side of the seat that my home vacuum couldn't pick up. I so appreciated this gesture. I would definitely recommend this service/company. Hopefully you will get Fernando!

I see their commercials on TV all the time. When my back driver’s side window was broken, I decided to call Safelite. I contacted the center in Valley View. The ease of scheduling an appointment was perfect. Straightforward and simple. The availability of a technician was also timely. The day of the appointment, the technician provided a time when he would be there. When he arrived, he wa courteous, friendly, and professional. He installed the glass and provided instructions to follow. It didn’t take a long time to replace the glass. Hopefully I wont have anymore windows damaged but if I do, I will call Safelite! I highly recommend their company.

Horrible experience! I recieved at least 4 confirmations for my appt and took off work and waited from 8a-12p for my technician to arrive and received no communication. I spoke to the extremely non chalant Gary who told me " ehh. It's not a big deal...it look likes someone called yesterday but maybe they dialed the wrong number" I cannot believe this is acceptable customer service! I did not receive a email nor text regarding rescheduling. I even asked to speak to a manager and was quickly told I can call back on Monday. I hate im forced to use them due to my insurance! Do better Safelite and please listen to your calls as no customer should have to feel this way and be dismissed.

Very happy customer! Richard was my technician and came all the way out to Spencer just to repair my car’s windshield. I work from home and requested that the technician texts me upon arrival. Richard started texting me at 8am that morning letting me know that I would be his first stop in the afternoon and even texted me when he was on his way and when he arrived so that I could make sure my dogs were inside. He was very friendly, knowledgeable and caring. He did a great job on my windshield and was done in less than 10 minutes. 0 expense for me as it’s covered under my insurance and he even explained if anything went wrong, what would happen. I highly recommend. Richard deserves a raise! Thanks Safelite!

This is an example of corporate malfeasance, manipulation, And obfuscation, of facts between two corporations, Westfield and Safelite. First off you can't call a local office. Everything rolls over to the call centers. You can't find out what their stock is you can't find out what the schedule is. You can't do anything but show up when they tell you. Which is what I did, and after an hour waiting there, they told me they didn't have the part in stock. Pivot back to Westfield 800 number and demanded a different company which they did not want to do. They tried running me around saying they couldn't find the number couldn't find the company blah blah blah, which is what they do standardly. Run as far away from this company and corporations as you can. They are not doing any good for you. They are perpetrating a profit center at your expense. Go elsewhere. Because in the end it's going to be a big inconvenience to you as it was to me.