Safelite AutoGlass

I called main corporate office number to find someone to replace my 1987 fiero windshield. He called around to several Safelite locations in Oklahoma. He told us no one would replace my windshield for a car that old. I asked them if they could order a windshield and I can put it in myself. He said yes. They ordered a windshield for me and it was delivered to a location about an hour away. I got there for pick up and they told me they could have replaced it for me. I was a little upset over the situation but the employees at that location made it a lot better. I would have brought it back but it was an hour drive. I still had to put my own windshield in. All good and looks good.

Getting a chip and then a big crack in a windshield is a bit scary, infuriating and worrisome. Farmer's Ins. directs customers to Safelite for repairs and replacements. The app to make the claim is easy to navigate and it incorporates making an appointment with Safelite with easy and fast. I had a 1:30 appt. but took my truck in early at 12:30. The job was scheduled for 2 1/2 - 3 hours. I got a call just after 2:00 my truck was ready. It went as smooth as possible and now a few weeks later, lots of rain, a couple of car washes and the windshield looks perfect, no leaks or any kind of problem. Great experience given no one loves a cracked windshield.

READ THIS: If you call to set up a rock chip repair, they'll start with their highest quote, then their second highest quote, then their third highest quote. And even then, if you tell them no thanks, they'll knock another discount or two off that lowest quote. So, either hack their system this way, or skip Safelite and go with a local business. I said thanks but no thanks, give me your lowest quote right away or I'm out. But, the more you know, for those weighing their options!

I was able to schedule the windshield replacement for them to come to my house in the country. Tech was super nice, polite, and efficient! I didn't watch him do it, but he was faster than I expected....I assumed the time it would take, and I was way off! I was referred to safelite by my car dealership. What made it over the top is the nation wide warranty! I did check around with local shops and Safelite pricing was comparable to theirs.. so Competitive pricing, warranty, quick response time, politeness, efficiency, and ease of setting appointment. Couldn't find another company that was competitive. Definitely use Safelite.

My technician was Elijah. He was absolutely wonderful. He was very knowledgeable and kind. A dangerous storm moved while he was doing the job and he still made it happen! He went above and beyond for me. Exceptional customer service! Safelite gained a customer for life simply because of their technician, Elijah! Thanks, man! Your efforts didn’t go unnoticed! Also the booking process was a breeze! I didn’t have to contact my insurance or anything they took care of everything!

A rock destroyed my windshield on the interstate yesterday. After I got over the shock I called USAA to initiate a claim. They directed me to the Safelite web site. I was able to book a "come to me' appointment for this afternoon (roughly 24 hours after the incident). I could have gotten a morning appointment, shortening the turnaround, but I needed to stay home. Last time this happened they came to my workplace and did the repair while I was at work. I just had to break away briefly to meet the tech and again to get my keys back. super convenient. I went to work with a broken windshield & I drove home with a new windshield. The tech arrived in the time slot and did the replacement without any delay. He even reinstalled my toll-tag & radar detector mount. When he was done it looked like new. PERFECT. I have zero complaints and give the tech a perfect score. He was professional and very nice. The job was completed a bit faster than I anticipated. It couldn't get much easier.