Safelite AutoGlass

The technician that replaced the glass was very quick, but there was a rubber seal that came out when I was cleaning the glass shards. I forgot to bring it. The technician should have recognized that the seal was missing but didn't mention it. I looked it up on the internet on how to do it and installed it myself. Not very good customer service. I have physical problems with my shoulder joints, which is why I didn't want to do it myself...

Got my windshield replaced around 2 months ago and I got hit with a rock on the freeway and got a chip. I don’t know what cheap glass they use but my first windshield was fine for over 4 years this one barely lasted. I tried to get help and I can’t even call this shop it sends you to a 1-800 number to talk to robots. I just wanted to talk to a person and I got no help at all. I am going to go to Bill’s Glass now to get my windshield replaced again! Absolutely ridiculous.

Awesome group of guys able to get my chip fixed on a Saturday. I showed up 30mins early and they were able to get me in right away. Great experience at this location. I would recommend coming here ASAP if you sustain damage to your windshield. Also with my insurance fixing the chip was free. I hope this review helps anyone dealing with a similar situation.

I’m very happy with Safelight. It couldn’t have been easier. I quickly scheduled my appointment and paid online. I knew when to expect Jared and what he looked like. Jared was courteous and competent. He arrived on time and in a Safelight van and in uniform. His workmanship was excellent and he didn’t mind that we wanted to watch the fun part! I will use them again for sure. Thank you so much Jared and Safelight.

The insurance adjuster requested I go to Safelite. Although it was a distance from my home I scheduled with other appointments. From the parts specialist, Joel Barron, to the Medford, Oregon store lead Louis Merino, I experienced excellent professional customer service in a timely manner. Their prices are fair and made the repair process easy. I would highly recommend them.

My tech Louis was excellent! He was extremely personable and answered all my questions.My car was done on time as promised. Very glad I got the windshield package which included the wipers as Louis suggested. It’s my first experience at Safelite and will definitely recommend you guys to friends. I hope Louis is recognized for the great job he does! Thank you Louis.