Safelite AutoGlass

Before you read any further, spare yourself headache and don't even attempt to use this Safelite shop. My experience: I had a rock chip in my windshield, and Safelite was the insurance recommended shop to get the repair done at. On 3/15/24, I scheduled a windshield replacement appointment for 3/26/24 (they had to order my windshield replacement). I show up to the appointment on 3/26, leave my keys with them and head out. I receive a call 1 hour later, being informed that they don't have a specific part to do my service, NOR DO THEY HAVE THE WINDSHIELD. So I show back up to the office, they said they don't know what happened, and wanted to reschedule, and offered to throw in free wiper replacements. So I reschedule for the following Tuesday, and I'm told that I should call before my appointment to make sure all of the parts are there (now it's my responsibility to make sure they have the parts to do the work?). So I call Tuesday morning before my appointment, and am told the glass has still not arrived... At this point I cancelled my work with them and went elsewhere. There seems to be a strong communication gap within the team at this location, which caused a lot of wasted time and effort for me. I have nothing to say about the actual service, since I did not even get that far. Hopefully just a fluke event, but I will not be returning to this shop.

Update** Please read the bottom for the update. If I could give this joke of place a negative 100 I would. My first appointment with them I drove out to the Beaverton location and began to wait only to have the technician to come out 40 mins later saying that there was a huge scratch in the new windshield, so they need to get a new windshield to install. So I had to set up an appointment over two weeks later for a tech to come out to my house. So the tech came out to my house installed the new windshield. His name was Simon. And after he left I inspected my vehicle and the interior was left filthy. Not only that he left two black rockstar cans in my grass. And to completely top it off. He scratched my vehicle multiple times and used cover up paint to "hide" the damage! I then called to have someone come out to look and take pictures of the damage. His name was Joshua. The new tech came out and "cleaned" the interior (there are still black marks in the interior) we have yet to get a call back about the damage. So now it's been 8 days and I call and a person in customer service had to read me the notes. According to the notes, they claim that Safelite did not make the damages that have the cover up paint. I have proof and now we are hiring a lawyer. Please whatever you DO NOT come to this company! Update: After speaking with the store manager again, they had to further investigate the matter. After that, a week later, I got a call from an insurance company saying that Safelite filed a claim. Safelite never called me to say sorry or take responsibility they just directly filed a claim. Im thankful they at least did that, but im still very disappointed that I didnt get call with an apology. So the insurance company directed me to a shop and the shop quoted my van roughly a week and half later. After getting a quote it got approved but they were scheduled 2 months out. My van is still damaged but we are close to getting if fixed finally. So it's now 11/5 and my van was damaged in July....

First off, misty up front and Benny in the back were excellent and helped as much as they could. Overall the experience here was a nightmare. Had to go to the location twice times for just a windshield replacement. - first appointment(my original appointment), I arrived at 7:15 for my 7:30 appointment that I scheduled online and they didn’t open till 8. At 8am I was the first one in the door and they said they didn’t have the part and it was at the warehouse even though I made the reservation a week prior so they should’ve been prepared - Second appointment, I arrived and waited for 6 hours(I was origin told this should only take 1.5 hours). I was told I would need to come back in 12 days for them to try again, I made my appointment and they went to pull the car around. Thankfully something switched when they tried moving the car and they were able to finish the recalibration. So I didn’t need to come back but I did spend 6 hours there and my windshield is different than the one I had originally even though it was OEM Safe to say I won’t be returning and will go literally anywhere else next time

I took my 2000 Escalade in for a replacement windshield. I made an appointment to take it into their shop instead of having someone come to me. I thought I would get a better job if it were done in their shop. Instead, they worked on it in the parking lot in the bright, hot sun. The tech told me the adhesive started to dry before they could get the windshield set. They went ahead and finished the job anyway and acted like it was a Class A job. There's a half inch gap from the body line all the way across the top of the windshield. There's adhesive smeared along the roof pillars inside the car. There was significant debris on the dash the seats and the floors that I had to vacuum up afterward. I brought these issues up to the person working the desk inside. He told me it would take 10 days for the adhesive to dry before they could remove the windshield to correct the issue. He said he was going to open a warranty claim on the issues and would email me with the information. It's been a week now and I haven't heard anything.NegativeProfessionalism

I made an appointment in person to have my cracked windshield replaced and broken off rearview mirror remounted. After waiting a week for my appointment day, I went in just to be told that they didn't have the right mirror mount. I rescheduled my appointment for the next available time, a week later, even though they said the part they needed was only in Portland. So I came back a week later and was told that whoever ordered the mirror mount ordered the same wrong one. So I was in the same position I had been in the week before, still driving with no rearview mirror, and wasting my time coming in for nothing. They said they could grind down the back of the mirror mount and glue it on if I didn't want to wait for the correct part...again. If that was the case, I don't know why they couldn't have done that at my original appointment. Anyway, I told them to just get it done because I couldn't drive without a rearview mirror any longer. When it was done a couple hours later, I got in my car to find that the rearview mirror was mounted SO LOW on the windshield that not only are the wires showing that were not visible at all before, but my vision out of my front windshield is extremely compromised with the mirror below my eye level, I have to crouch down to see beyond the mirror. I am extremely upset and every time I drive it, I get upset that my vision is compromised, not just as a driver, but as a mother of a 1 year old who is currently 6 months pregnant. I feel that they did a terrible job and didn't care enough to do it properly. I am currently looking elsewhere to get it redone properly.

We first took our 2022 Honda Civic to Safelite in June 2023 after it developed a crack from a rock chip. We dropped the car off on a Saturday morning and it was returned to us later that afternoon. We were told the windshield replacement was uneventful. What subsequently unfolded after the seemingly innocuous decision to choose Safelite was a six-month long chain of events that required: 1) Replacement of the housing around the rearview mirror that the Safelite technician broke while during the initial windshield installation, which he failed to disclose and which fell down while my son was driving the car, nearly causing an accident 2) A second windshield replacement because of scratched frits from the tech trying to conceal the broken housing around the rearview mirror 3) A trip to the body ship to repair the 24" scratch they put in the hood (also not disclosed) 4) A trip to the Honda dealership to fix the rearview mirror that broke a week after the second windshield replacement. The Honda dealer needed to replace both the rearview mirror AND the windshield. So, to recap, a "routine" windshield replacement ended up requiring (over 6 months): - 3 separate windshields replacements - New housing around the rearview mirror - A new rearview mirror - Body work Due to the work of Francisco Aroche, the one trustworthy employee I encountered at Safelite Beaverton, Safelite ultimately made things right and refunded us what we paid for the initial windshield replacement and also paid for the interior car parts they broke and the body work necessary to repair the scratch in the paint. Thank you, Francisco! Obviously, your mileage may vary. In the end, and after a lot of coaxing and advocating by Francisco on our behalf, Safelite made things right. NB, Francisco is no longer at the Beaverton location, be warned if you decide to take your car here.