Safelite AutoGlass

The team at Safelite did a great job replacing the windshield on my Jeep Gladiator. It was really easy to call, get a quote and book an appointment. I like that they give you the option of either having them come to you or you can go to the shop. I opted to go to the shop and I’m glad I did. Everything went very smoothly. When I arrived the guy that checked me in was very friendly and welcoming, he also answered all my questions. The appointment started on time and they had a nice little lounge area with WiFi so I could get some work done. Also, the store was very clean, which is always nice not to hangout in a dirty or unkept area while you wait. They estimated 2 hours but it only took 1 hour, which was nice. They were able to transfer my registration stickers as well as my car wash sticker too, so I didn’t have to go through the process of getting new ones. Highly recommend their shop!ServicesAuto windshield replacementPrice assessmentGreat price

Only 2 stars. Lost one star due to no human and only AI when call their office. Loses 1 star because only in store glass repair no mobile glass repair offered like their competitors and like they advertise. Lost a third star as they delayed the job due to understaffing and inability to confirm glass coverage on insurance policy in a timely manner resulting in job delay. Otherwise job was completed as described so they received 2 stars.ServicesAuto windshield replacementPrice assessmentOverpriced

My daughter’s 2013 Chevy Volt got a spider crack in the windshield. We made an appointment at the house for the windshield to be replaced easily on line and within 4 days. Because the car is no longer made, the vendor that said they had the part fell through and they had to chase another replacement windshield down which pushed the appointment back. However, Safelite kept us informed the entire way until they could come out and replace it. Darian called the morning to narrow the arrival window. Then, he texted me when he was on his way. Darian fully explained what he was going to do, did it within an hour, and then reviewed all that he did once the job was completed. He was prompt, courteous, polite, and done in an hour or so.

The customer service I received and quality of work performed on my vehicle at this establishment was phenomenal! My SUV sustained an accidental rock to the driver’s window via weed trimmer on a Friday evening. I went online, read reviews, and proceeded to remedy my situation. On Saturday morning, I spoke to Robin. She went above and beyond to help me get my vehicle fixed that very day. She displayed a high level of knowledge and integrity. Robin introduced me to the assigned technician, Adam, whom exceeded the highest degree of expectation for quality workmanship. He was very knowledgeable and explained the repair process. Adam is a true professional that did an excellent job! I would, obviously, highly recommend Safelite Auto Glass! AndreaPositivePunctuality, Quality, Professionalism, Value

Setup an appointment for a mobile tech for a replacement windshield on my vehicle. Received the work order # for the following day and the technician (STEVE) called me to inform me he was on his way to replace the glass at 2:24pm, said he would be at my location between 4-5:30. I said ok. 6:00 pm no call no show, called customer service and wouldn't you know it they are closed and not open on Sunday. So much for a reliable company, completely BS very unpredictable and unprofessional without informing your customer. I expect a phone call. ASAP

Horrible experience! This was my first time using this service. I was recommended by my insurance company (Geico). I scheduled the replacement of my windshield between 8:00 am and 1:00 pm. The technician (Blaze) called me around 8:45 am and told me he would arrive in about 25 minutes. He came at 9:16 am—no problem with the timing. I offered to move my car to give him more space, but he declined, saying the current spot was fine. I asked if I needed to move anything from the front passenger seat, but he said it was fine. Everything seemed fine, so I let him do his work. After about 90 minutes, he called to let me know the job was done, and I paid the fee. He briefly explained the warranty, then made an odd comment: "It's too early, man," and left in a hurry. His attitude wasn’t great, but I let it go. After he left, I checked the windshield and the inside of my car. The interior was a mess, and the windshield—I’m not sure if he glued it properly before placing the glass. My apartment is on the third floor, so I was able to see part of his work from there. I saw him about to place the windshield, but then he stopped, set it aside, and applied the glue. It seemed like he had forgotten to apply the glue before putting the windshield on. Seriously? I also saw him pushing and applying pressure to the windshield after placing it, which is completely fine. However, it is NOT OKAY that he stepped on my car and jumped on it to apply pressure to the windshield. I didn't realize he had stepped and jumped on my car at the time because his vehicle blocked part of my view. From my vantage point, I thought he was using a small ladder or some other tool until I checked inside my car and saw all of his footprints and handprints. This is RIDICULOUS! If it was too early for him and he didn’t want to do the job, he should have let someone else do it. That’s why there’s a time range of 8:00 am to 1:00 pm. No one forced or asked him to come early and make a mess in my car. I paid $250 (plus $110 from my insurance) to replace my windshield, NOT to have my car trashed! As of right now, I am concerned about the quality of the work and extremely disappointed with the service. I chose Safelite and their mobile service for convenience and quality, but this has been a major disappointment!