Safelite AutoGlass

Brandon was my tech and he did a PHENOMENAL job! First of all he was super professional, filled me in on all he had to do including installing the new windshield and calibrating everything after the windshield was in. He gave me an expected time for all this to be completed and actually got done early! He treated myself and my car with the utmost respect and even had a little time to chat with me after. Should I ever need Safelite's services again I will request Brandon as he is a shining example of an exceptional employee and representative for Safelite. To top all of that, the windshield was installed flawlessly and I am a happy camper. Thanks Brandon!

This shop canceled on my three times.first two times didn’t even tell me. I’m an uber driver and had taken the time off to have my windshield replaced. This last time was the worst experience by far. I call the 800 # to find out when the tech was coming. The automated system said I didn’t have an appointment. Once I spoke to a rep they confirmed I didn’t have an appt. I insured them I was looking at my text that confirm I did. They said they called the tech and would be there in 30 mins. I was at the grocery store at the time. As soon as I push the red hang up button I receive a text from the rep that I had 10 mins to get to my property or they would move on to the next. Needless to say I inform him I was on my way after I check out. When I left I text to let him know which gate to enter in my complex, mind you this was 9 mins later and he said they left. That I would be moved to the end of the day. I called the location to speak to a manager with how he handled the situation. He said he would have him return asap. He showed up 1.5hrs later. I received no text he arrived or a pic of who he was. He moved my car wi th out telling me he needed to do so. Then when he left to drive it to calibrate it he sped through my apartment parking lot that has no speed bumps, having my front office call me and tell me I needed to slow down before they write me up for it. I called back to the location for them to tell me he didn’t do that and I would need to go to talk the tech myself. I will never use safelite in phnx ever again! Oh and I received a text at 2:15pmthat my tech would arrive at 12:50pm! NEVER EVER EVER WILL I USE THEM AGAIN

Had my Model Y in for a windshield replacement twice over the last week. First attempt, March 3rd - dropped off the vehicle at 10am, wasn't ready for pickup until after 4pm. That's fine, but once picked up there was a ton of new wind noise coming from the new "Aftermarket" glass, sounded as if there was no seal at all around the glass. Brought it back in for warranty repair on March 7th, replaced with the same brand glass (at least that's what I was told), even more noise now, whistling louder than before at speeds over 30MPH. Never had these issues with windshield replacements before. Zero follow up and quality assurance from SafeLite. The quality of work (or glass) is completely disrespectful of my time. I don't have time to take it back in again and spend a few more hours in the waiting room. Looks like I'll have to drive my normally silent Tesla as if it was a 20yo hoopty until it cracks and I have a more reputable company actually come to my house and replace it with a good quality glass and workmanship. Very disappointed in a company that does nothing but, and specializes in glass.

They ended up putting in a windshield that ended up cracking as soon as they put it in. Then they decided to not do the recalibration of the safety features until I can come back to do another replacement since they don't have another windshield in warehouse to get done the same day. I'm taking it as they're in a time crunch and don't want to do it since they're going to have to do it again next week. Their excuse was the "possibility" of the new Crack causing the system to malfunction anyway. So now I'll be driving my car without its safety features because they don't even want to try. They also didn't vacuum up after themselves and left a bunch of fuzz in my car and left another of black glue marks on my white paint. If my car ends up in an accident because my safety features were not turned on and recalibrated properly by Safelite, you bet your butt I'll be contacting a lawyer to sue Safelite

Worst experience I’ve ever had with a glass company! They are so corporate trying to get back in touch with them or the tech or the representative you originally spoke to is impossible! They put in the wrong windshield three times in my Cadillac still has calibration issues withthe sensors!! Strongly suggest going local and privately owned . As China owned Safelite and they give zero craps about Customer Service Update per there reply- wow that response really shows how much they care! Ps I have called and left VM’s & still no response or follow up.

Referred by my insurance company. They were easy to contact to get the new windshield. We had a dash cam and I was informed I had to stick it back on the new windshield. Safelite installer put the adhesive on the dash cam and I placed it on the windshield. It fell off in less than 24 hours. Getting Safelite to stand behind their service you are dealing with a different company. Almost impossible to speak to a person. The warranty line disconnects you, so you have to call in and say it is for new business to speak to an agent. Once you get a person they can transfer you. 45 minutes later, I was talking to one of their managers and she was all company policy, did not listen to me. So I got a halfway job after paying full price. My dash cam is hanging by a wire dangling from the cord - Safelite poor quality reminder every time I get into the car. BUYER BEWARE = DO NOT USE THIS BUSINESS!!!