Safelite AutoGlass

Came in on Friday afternoon and spoke with the Technician. He guided us step by step how we should get in touch with our Insurance in order to approve the work. We called our Insurance while we were there in the parking lot. Insurance representative went through the process and approved and also gave us the appointment for the following day - Saturday at 1:00 P.M. Went in the office and told the Technicial and it was all set. We went back on Saturday at about 12:30 P.M. It was all taken care of in about hour and a half and we were out from there very happy and satisfied. I must say, Safelite representatives are very polite and helpful and took care of our problem with out any hassel. THANK YOU SAFELITE AND YOUR HUNBLE STAFF.

Simply terrible! They ordered an after market windshield, then blamed the windshield when they can’t properly recalibrate the cameras, 4 hrs wasted. So they order an OEM windshield and still can’t recalibrate the cameras. Then they finally find out from their corporate recalibration expert, that they updated the procedure but hadn’t gotten around to communicating it to their technicians. Another 4hours wasted. Incompetent abounds at Safelite!!

Safelite quoted me 357 to put a window in but when I got my credit card statement it showed that they charged me 421 and they didn't tell me there was extra charges . Crooks! Then when I called them out on it they said they would refund the one fee. But it never show d back up and I called them again and then they refused to refund the fee after they said they would. It's a joke. If you want good service go to Kings Auto Glass..they are awesome to work with compared to these jokes!!!

Very disappointed and appalled at their discriminatory behavior. I’m used to nonsense when getting vehicle repairs, but refusing a scheduled & paid service, and questioning a customer’s integrity (after your shown the issue) is simply bad customer. Interestingly enough, Safelite customer service was on speakerphone when this event occurred and has initiated an internal investigation into this location. As a disabled veteran, I do not recommend this location and have already escalated this issue to Safelite Executive Management.

My windshield had a very bad hit by a flying gravel near the top center edge. Two days later I heard another loud sound. Lo and behold, the bulls-eye chip had now transformed into a combination break, including one crack which went almost all the way down and through. I was so afraid the windshield wasn't going to hold. It had to be replaced urgently. Google search showed Safelite AutoGlass on Carlisle Pike which I'd drove by numerous times. So I made a call which directed me to their website. I was really impressed how technologically connected their whole operations are, I was able to get a detailed estimate and make an appointment by going through simple automated online questionnaire. And throughout the whole windshield replacement process, I also got various text notifications ranging from appointment reminders, to pre-authorized receipt, etc. My appointment was at 4:00 and I was out by 4:45. The whole transaction was as smooth as I could possibly imagine. Sure the staff didn't go out of their way to be friendly, nevertheless both Matt & Felicia answered all of my questions when asked. Two of the technicians came from the original Cindy Rowe which Safelite took over. So they are definitely very skilled veterans of the trade. And very professional workmanship -- gloves, protective blanket, special apparatus for glass, attention to details ... you name it, I felt my car was in good hands. Due to the (perhaps unfounded) urgency, I didn't really shop around so I can't comment on the competitiveness of their pricing. But the telephone voice menu recording actually gave out a 20% promo code to encourage the use of their online reservation system. I was also very pleased that they were being honest and automatically removed a line item from the online estimate because they were able to reuse my original rain detector. It may be a small deduction, but the gesture was appreciated. Oh, I also got my inspection stickers back in a form of a glass plaque! Just kidding. They cut out the sticker portion of the windshield so I can take it to get new stickers. Overall I had a very positive experience here. I really think Safelite deserves a much better rating.

I’m not from the area, I live in South Carolina, so I had scheduled an appointment through my insurance for SafeLite to come to my hotel while I am in the area, since my windshield had cracked. Setting up the appointment took minutes and it was fully covered by my insurance. When Weston arrived, he had completed the whole ordeal in about 30 minutes. I forgot to remove my EZPass from my old windshield and he did so for me, and placed it back on the new one. He explained to me why the windshield may have cracked, and I asked him about my defrosters in the back window and he had informed me how to reconnect the wires from the inside of my car, and where to get the part. And if I couldn’t do it like that, informed me I would need a new back window. Very polite and very prompt with the work! I’m a new driver, so filing a claim with my insurance was easy and Weston made the work getting done an even easier process.