Safelite AutoGlass

I work at a hospital and booked an appointment online for after my shift ended. They called multiple times asking if I could come in earlier but I couldn't. Unfortunately my shift ended a bit chaotically and I realized it was already 5 min past my appt, so I called, apologized, and asked if I could move my appt back at all. They said since I booked my appt online, they had already canceled it as a no show. They said I needed to reschedule online. I did, and was relieved to see a 3:30 pm appt. I took it and received a confirmation of it. When I arrived for my appt,, there was no one there. They had closed early for the day. Called customer support, who couldn't get ahold of the manager. Great way to treat stressed healthcare staff during a global pandemic.

My truck windshield cracked on a Friday morning, a day after we had a snow/freezing rain storm, and I was able to get a Monday appointment. They started the job promptly and kept me informed about the progress. The waiting area was comfortable. The entire job took less than 90 minutes, part of which was just necessary to allow the adhesive to set. I would not hesitate to recommend Safelite.

First time I parked patroned this business did not go well. Unfortunately no where else in county to go that was covered by insurance. 2nd time around was much better. Would recommend going to shop. First time tech was to come out he was too cold and then "ran out of day" and had to cancel my scheduled appt for him to fix at my employer. Asked me to take vehicle in to shop since I didn't have a garage at my work. I asked if they would drive me back to work since that was the whole point of me scheduling and waiting for an on-site repair. They wouldn't be able to do that was replied. I needed to work but luckily found coworker willing to follow me to drop off car. Word to wise...if you know you work outside invest in some outdoor gear. In shop staff was very nice.

I recently worked with Safelite Auto Glass to replace a shattered window on my wife's vehicle. My experience with Safelite, from the moment I placed the initial phone call, was outstanding! The response was very quick and professional. The communications with regards to the appointment were wonderful. I especially liked the fact that they included a picture of the Safelite employee who would be coming to my home to make the repair. This person, in fact, was also extremely professional and did a fabulous job with the repair. Kudos to Safelite! I would recommend them to anyone! ~ Bob

What a great experience! I had a stone chip my windshield and seeing commercials for Safelite thought I'd try them for the repair. I have never been more pleased. The staff at the Lebanon PA location is very friendly, courteous, professional and informative. They explained the whole process to me upon arrival. It was even easy to reschedule my original appointment when something came up. They took my vehicle into their warm shop bay & did the repairs which from start to finish was done within 30 min! I would definitely recommend Safelite & this shop location to anyone needing repairs or replacement. I hope I don't need glass service again but if I do I will be returning here for they are the best in my opinion! Thank you Safelite & the techs at the Lebanon shop!

I don't ever leave reviews for things, but I felt the need to regarding my experience today. I was very pleased with the process of getting our windshield replaced. Dropped our suv off first thing in the morning and it was completed by lunchtime. The gentleman who waited on us was exceptional. Extremely professional, courteous, and just generally pleasant. I hope to never need a windshield replaced again, but if I do I'm coming back. 5 stars all day