Safelite AutoGlass

I needed a chip in my windshield fixed. It was very easy to schedule an appointment online. They sent me a friendly reminder as well. When i got there the staff was extremely friendly and helpful. They said it would take 45 minutes for the work to be completed. It was done in 40. (I'm pretty critical) I inspected the work and they technician did an excellent job. I was paying put of pocket and the young woman at the front desk informed me i may be able to have my insurance cover it and they are. I had an exceptional experience at this place and i would highly recommend 👌

Used Safelite to replace my old 2002 windshield on my F150 truck. Joe came out and did a great job. First he hit me up a half hour before arriving. Be nice if ALL service related companies did that! Joe took the time to explain how he was going to do the job. Took the extra time to clean up the surrounding areas of the windshield. Replaced my wiper arms for me, even though I had only paid for wiper blade replacement. He covered the hood and made sure no paint got disturbed in any way. Cleaned up everything when he was done. Left me with instructions and tips to keep my new windshield new. What a nice product and highly professional installation to go with it. Would not even think of calling anyone else in the future

It went from noticeable to really noticeable smh! My experience with Safelite Repair and technician **Souky** was frustrating due to a complete lack of communication. Despite submitting detailed photos, he failed to set proper expectations after physically inspecting the damage, merely stating that the results were "the best they could do" without any explanation. No warranty details were covered, and basic service steps—like cleaning the windows, as shown in Safelite’s own videos—were ignored. This disconnect between advertised service and actual execution made the experience incredibly disappointing. Clear communication should be a given in any auto repair service, but Safelite fell short. I would not recommend them to anyone.

Bad business, little experience with higher end vehicles…their mobile rep cancelled his appointment over the phone due to traffic…but stated safelite would handle everything…including sensor calibration to inspection sticker transfer….4 days after our service our dash is lit up like a Christmas tree and need to drive nearly 2 hrs each way to the dealership who performed the inspection for replacement stickers…one tech said the rock chip could be fixed “No Problem” then bc of the rain (Weather) they asked me to bring it to their shop. There we were told we def needed a new windshield and the mobile reps info ….. we must have misheard. Didn’t have to remember as all interactions were audio/video recorded. Also missing docs/receipts that were left of the passenger seat, along with our ez pass, inspection stickers and they want me to bring the vehicle back…I will trade it in before I deal with safelite

So I brought my car to get a chip fixed which is covered when we purchased our car extra protection plan it covers windshield chips and cracks. The chip was size of dime and they went to fill in chip and ended up making it crack about 6 inches and then tell me windshield needs to be replace. Now they say they are not responsible and to call our insurance!!!!! The whole point of purchasing extra protection plan was to not go thru insurance and they’re the reason it needs to be replaced!!!!! Not even there 10 minutes and made it worse won’t take NO accountability what so ever

I had a WONDERFUL experience with Safelite and our technician, Jalen. He was so kind and prompt with his communication. He let me know when he was on his way and then called me when he arrived and when he was done with the service. The windshield looked great and we’ve had no issues with it since. I also reached out to Safelite about getting my wiper blades replaced as that was to be included as part of the windshield replacement. Jalen came back out to me and replaced them two days after I reached out. Truly great customer service all the way around. Thank you, Jalen!