Safelite AutoGlass

I needed a replacement windshield because the seal was completely gone and my windshield was leaking. From the first call that I made to get a quote ( which was the same price to get it done locally AND they come to you) and to schedule a time block that worked for me, they made it sooo incredibly easy!! I noted that I work in a hospital and it might take me a few minutes to get out to my car. That message was relayed to the technician correctly and James was very patient. He called to let me know he was 15 minutes out and I was impressed the phone number came up with their company name so I didn’t answer spam calls. He was incredibly professional, prompt, friendly and efficient. My new windshield looks great and my car was left cleaner than I left it. My inspection stickers were neatly taped. My coworkers were teasing me because I told them how incredibly EASY that process was and it went seamlessly EXACTLY if not better than the commercials!!!!!! Would recommend them to anyone!!!! THANK YOU JAMES!!!!

Horrible customer service at the Willow Grove location. My appointment was on Tuesday at 9 am. But after making this appointment, I was informed about my vehicle's windshield possibly being under warranty/recall. Being that it's impossible to actually get through to their office(person) to cancel my appointment. I physically had to drive to their location. Once I arrived for my appointment, I explained to the young lady at the front desk my situation. She seemed annoyed by the questions I was asking. I was trying to tell her the dealership didn't open till 10 am, if I could just wait around until I found out about my windshields warranty/recall. She told me no and gave me her direct number to call and reschedule my appointment. Once I found out the information from the dealership and I would have to go back to Safelite for my windshield to be replaced. I called the number she gave to reschedule my appointment. She told me I could come in the next day(Wednesday) at 10 am. OK, great, I'm thinking. I even confirmed with her definitely tomorrow, and she said yes. So I arrived the next day only to find out she messed up. My appointment was actually Thursday. I told her I took off work and had an appointment for my vehicle's inspection to be done on Thursday. She then said, "They didn't have my windshield ordered." I said, "But what do you mean I had an appointment yesterday, so my glass should already be hear". She then said, "Hold on a minute, let me see what I can do." She returns with the manager. He then tells me they had already returned my glass. Now I'm 😡. He told me I could come back tomorrow and drop off my vehicle and not miss work. I asked if they would cover my Uber for their mistakes. He said "no." So basically, I'm out two days pay and no fixed windshield. Thanks, Safelite, for your great customer service.

This 5 star rating is for technician BELKACEM at the Willow Grove location! Belkacem was extremely professional, prompt, courteous, and dedicated to delivering great service. He went above and beyond to ensure that my window was replaced and he communicated each step of the way. I’d also like to add that upon our first interaction, I was reluctant and directed my frustration with another technician to Belkacem, but he remained calm and did not get offended. I can’t thank him enough for changing my perspective on continuing to do business with Safelite after a very distasteful experience 2 days prior. Technician JOSHUA led me to believe Safelite was horrible. Initially, he was scheduled to replace my windshield. He called me on the day of the scheduled service seemingly wanting me to reschedule due to the rain in the morning. My service was scheduled for 1:30-5:30, why would I cancel???? After I declined the offer to cancel, he then said he had so many jobs before me and wouldn’t get to me until 4:00, and told me I should cancel and reschedule if I had plans. I again declined the offer and told him I needed my window replaced ASAP because my car was unsafe to drive with the large crack in the windshield, and I wanted to keep my scheduled service. When we hung up, I didn’t hear from him with any updates nor did he respond to my calls after he failed to show up. I was upset because he didn’t even have the decency to reach out to notify me he was no longer coming. Life happens and things change, but I’ve never dealt with a business that didn’t communicate when they couldn’t deliver! I was extremely disappointed and never planned on booking with Safelite again. When I spoke to the customer service rep, they didn’t even have an answer in regards to why Joshua never showed up. BELKACEM truly saved the day and I can now drive my car safely without worrying if my windshield will cave in on me and my child.

I used Safelite Shop facilities in the past for my previous vehicle and was extremely satisfied. This time I did everything on line thru the app which was very easy and I am NOT a tech savvy guy. From scheduling and paying it was extremely easy. Through out the day I was given an estimated time of arrival of 1:30-5:30. I received a call from the tech they scheduled to perform the work just after 4:00 saying he would be arriving within 20 min. He arrived just as he said and was very polite and personable. He performed the job right on my driveway and answered any and all questions I had. To be perfectly honest, I am very particular with my vehicles (OCD) ¯\_(ツ)_/¯ I went inside so he could do his job, however I did look out my window on occasion to check his progress and to check the weather as there was rain in the forecast. I found it amazing that one person was able to do this job alone. The tools and set up he had amazed me. He finished the job as the light rain was starting, I have not moved my truck yet. It still sitting on the driveway as it has not stopped raining in two days. Letting the sealer set before I go driving the vehicle makes me feel more at ease. I would use Safelite again and again and would highly recommend the tech they sent. Thank you Colin and thanks safelite.

I would not recommend this place at all, they have terrible customer service, no communication or accountability. I booked an appointment for Tuesday between 8:30am - 1pm, the tech showed up at exactly 8:30am but did not notify me he was there. I came outside and he said he called me but had the wrong number. 30 minutes later knocks on my door telling me he can't service my car because they gave him the wrong size window. He then tells me he'll call his manager and reschedule to Wednesday. This never happens, I kept calling the store nobody answered or responded back. I call their customer service line who also could not get a hold of the store manager. The next available appointment wasn't until Thursday between 1:30pm-5:30pm. There was nothing done to resolve a mistake that they made, no urgency, no communication, nothing! I was fully inconvenienced through my job scheduling around my appointment and the manager showed he didn't care.

I had a terrible experience with Safelite AutoGlass in Willow Grove. I had damage to the back windshield of my vehicle and scheduled an appointment here. They were busy, so I had to wait a week for an appointment with no back window. No big deal. However, three days before my appointment I was told the parts they needed did not arrive and they would have to push my appointment. They were still busy, so it was pushed out a full week. After my appointment finished, I was told they didn’t know I needed the back window slider fixed, so I would have to come back for them to install the sliding mechanism. I also noticed a large dent along the replaced window and pointed it out to the technician. He said he did not recall doing that, but he would talk to the manager. I spoke with the manager, and he said I would be reimbursed for the damage. He asked me to get a quote for the repair. I arrived at my second appointment to fix the sliding mechanism with a quote for the repair. The manager, David O’Donnell, told me this was too much and that he would get his own quote and reach out to me. I have not heard from him since. I have followed up with several emails and phone calls. I have called the front desk numerous times and been told a manager would call me back the following day, but I have not received a single call. After disputing the transaction with my bank and communicating with Safelite Corporate over the dispute, my charge was sent to a debt collection agency with zero notice. I will not be using Safelite again.