Safelite AutoGlass

I was referred to this shop by my insurance agency. I'm always wary when I go for any new auto service shop, but there was no need to be with this shop. I was greeted promptly. The customer area was bright and clean. I was informed of the estimated work time. I walked to a nearby donut shop for a bit and then waited the rest of the time in the shop. The manager chatted with me a bit and was very nice. The work was done sooner than I expected and the technician came out to talk to me. As a female, dealing with car service can be frustrating, but I felt safe, comfortable, and respected.

Safelite made my repair in efficient, timely, and thorough manner. Ryan, our technician, was pleasant in demeanor, communicative regarding arrival time, time expected to fix window, treatment of replacement, professional in appearance and work performance. I would definitely recommend Safelite and would definitely recommend Ryan for any repairs/replacements.

Professional, on time, resourceful, and hospitable. With a 2024 Service Excellence award, this location is top notch. Shop tech is incredibly advanced, you can eat off the shop floor and there is not a speck of dust in the waiting room (Guest Wifi access available. It’s businesses like this in Greenville that make something as inconvenient glass repair, less of a hassle.

Made an appointment. They gave me a time window between 8am and 1pm. No communication, did not arrive. I called the 800 number at 1:00 and asked if they were still coming. They said they’re running behind and can’t give me an ETA. So I wasted my entire morning on the false hope they’d arrive and no communication they had no plans on arriving within the 5 hour window they gave me. Very disrespectful of their customers time.

used their drop-off option to get my windshield replaced on my 2021 volkswagen golf GTI - super easy and quick process. i was running behind to drop off my car and couldn’t get past the automated person on the phone to tell them i was x minutes away, and they called me to check on me after which was great! the lady at the front desk was very kind, wish i got her name to give her a shoutout. and the person who worked on my car! thanks safelite 🤓

My tech was so helpful. He called and communicate what time he would be there and when he was arriving. My window looks brand new. Clean like I just bought it. I did have my rear view mirror to fall . He came back and ensure me that won't happen again. If it do then just call again. Awesome service. Love it.