Safelite AutoGlass

I will never use Safelite again! I called and set up an appointment to have a side glass replaced on my Subaru. The scheduling went fine, the service tech. showed up on time but that’s about all I can say about him. I was not on site but I provided everything promised for a smooth installation. Heated shop, plenty of space to work etc. The tech. called me to confirm the appointment on the morning of which was good. Then started asking me questions about the installation facilities and such, I started to answer some of his questions and he told me hold on , hold on, hold on like he was talking to some kid. The guy was rude and unprofessional from that point on. He was concerned about payment I asked if he could accept it remotely, I’m not sure he understood the term. I said can I pay online? Somehow he sent a link to pay. The link would not open and he became very impatient. Like I had any control? At this point I all but told him to load his shit and get off the property but I didn’t, I remained patient and told him that I was sending one of my employees with a physical card to his location. I’m about 10 min. away. He started grumbling about how he had five other jobs to do and that he really didn’t feel he had time to wait etc. like it’s my fault the online payment method wasn’t operational. I still remained patient and gave him the option of servicing the others and catching me on his way back. He wasn’t having any of it, he became loud on the phone and somewhat hostile.The dudes a lose cannon, my employee arrived and made payment and he installed the glass but that will be Safelites last for me.

My appointment was at 6:30 and I was told I could bring it in early. I dropped my car off at 5:30 and was told to return in 2- 2 1-2 hours from that time because I was next. The receptionist walked in the back and personally asked the workers how long. I arranged for a ride and returned at 7:30 and my car had not been touched. I went in and asked why my car was still outside and they said at 5:30 there were several cars before me. I responded that my apt was at 6:30 and was told at 5:30 it would be 2- 2 1/2 hours later. The workers said they thought I was picking up in the morning. The next day I arranged again to get a ride and went in and I told the receptionist the story so it wouldn’t happen to anyone else and there was no apology, no nothing. A company should take responsibility for their actions and show respect. I was just a number to them and I felt upset. I would not recommend this company to any of my friends and family.

I just want to thank everyone for a job well done. I panicked because when the first technician came he couldn’t get my camera to calibrate so it made some warning lights to go off and my van wouldn’t crank, but my husband knew what to do to get it to crank. Now not complaining about the first technician because he was very pleasant and he tried his best to get it to calibrate. He did come to me and my husband and explained the issue and that he would let the shop know what happened so we could get it corrected. Now the last technician came he asked me what was going on looked at the report that was recorded for him and insured me he would make sure things are done correctly and he will get my calibration to go through. He did exactly what he said he would do and it took it no time to get it done. Once he drove my van to make sure everything was fine he came back to me and explained what may have happened, what he did and what I shouldn’t do for a certain amount of time so that there wouldn’t be any issues. In all everyone from customer service to both technician and even Safelite Warranty did an awesome job and I appreciate them all. They all get a score of 100 in my book and I recommend their service to anyone.

Horrible experience with Safelite in Bluffton, SC. My first appointment was a “drop and go”appointment. I was to drop my car by 9:30 in the morning and I have a e-mail message saying it would be available sometime between 4 - 5 PM that day. I arrived back at Safelite at 3 o’clock knowing I would have to wait for at least two hours. I was fine with that. At 4 PM a man came out and told all of us in the waiting area they were behind by at least one hour. This meant my car would not be ready until approximately 7:30 PM. I asked the person at the desk why I was provided a “drop and go” appointment versus an actual appointment. She did not know. Safelight doesn’t tell you this when you book through their big call center. Drop and go appointments are just appointments where they try and squeeze you in. Apparently there is no guarantee you will get service that day. I did not want to wait so I scheduled another appointment two weeks later. The appointment was for 8 AM. I arrived at 8 AM and was told my windshield was not there. They asked if I could wait four hours. Apparently they don’t think people have anything else going on in their lives and can just sit around at their convenience. I told him that was not possible to wait around. I asked why no one bothered to call me to tell me this. I was told “well we would have called at 7:45 AM and we knew you were on your way”. This meant I got to spend one hour in a round-trip to and from Safelite. Worst customer service experience at this Safelite location.

It took 4 weeks for a windshield replacement (a rock hit it on the highway) to arrive and an appointment to be scheduled,. I arrive 10 minutes early as told to enter an empty office. After a few mintues, a staff member enters and said, "oh, I had no idea that you were waitng". Ok-whatever. I gave him my keys and was told 2-3 hours. After getting home, I received a call from Safelite to inform me that the windshield arrived damaged and they cannot do the replacemnt and had to order a new one. I asked if they could expedite it due to the circumstances, and was met with basically a "no" veiled in excuses, and "beyond anyone's control". I asked them to call their supplier to explain the situation because I didn't want to drive for another month with a crack the width of the widshield. I was told that they "can" put that in their email-there's no level of accountabiltiy or customer service because they have a contract with Progressive so they don't need my business. Ok-so they won't get it and I went through my dealer to another glass provider and will be treated more professionally.

Safelite absolutely ruined my vehicle. I called to have a windshield replaced on my Jeep. The technician did something wrong and messed up my entire electrical system to the point where my Jeep’s entire electrical system went haywire. My assumptions is that my jeep’s anti- theft system was not connected back properly. The day after installation the car alarm was blaring for 2+ hours at my job. The jeep has now locked itself, and I have to tow it to the dealership and potentially pay hundreds of dollars to fix what they broke. I reached out to customer service in a panic, asking if they would please send the tech back out to fix it, they essentially said it wasn’t their problem. I would NEVER recommend this company to anyone. DO NOT call Safelite to help you. They will screw you over & do nothing to help you.