Safelite AutoGlass

From the moment of arrival to departure...it was a great experience! My windshield had been struck by flying rocks from the road & i was in contact with Safelite once again, & as per usual, i was scheduled, windshield replaced & home within a 48hour window from the initial claim start. Yaay & i was back in my bed in no time resting from my 10-day trip! Thank u staff @ Safelite...it was a pleasure! Kudos to u all!

I drive 1.5 hours then get 3 hours of my life wasted just for them to come out and tell me they ordered the wrong part. Stay as far away from this place as possible. The workers are incompetent

Amazing work. The best part is that the people actually talk to you like you’re human. Even if you don’t know exactly what’s going on or what to do, they are very helpful and don’t talk down to you.

I wasn’t there 5 minutes before a member came out and needed to speak with me about my damaged glass on the front passenger door and told that it was the ‘regulator.’ I heard the regulator and motor working. I heard a crunching sound that sounded like glass crunching and caught within the motor/regulator. The glass became dislodged and fell through the door. They did not bother taking the door apart to investigate. Technician simply wrapped it up and told me they couldn’t repair it. So, I don’t know if the glass is chipped or damaged and now it is something I’ll probably have to work on myself, but hey that’s Greenville. Land of the lazy. Terrible experience.

Took my F-150 to their shop to replace broken back glass (with electric window). They got me in right away. I thought it would be a very big job, they did it in under two hours. Everything looks and works good.PositiveResponsiveness, Quality, Professionalism

Made an appointment to get glass repair done.. repair was worse than before repair was started. Attempted to make an appointment for a replacement. They canceled my appointment 2 days before claiming they could not get a windshield after they found 2. There is absolutely no way to reach them without going there as their nationwide policy is they don’t accept calls at locations and only allow bookings on their website. My insurance told me to find a windshield, buy it, save the receipt, and bring it to them or anywhere for installation. Safelite refused to install my brand new windshield that I bought from the same supplier Safelite told me didn’t have them. Poor service. They performed zero effort to resolve this so I won’t ever use them again or recommend them. Very bad experience. The receptionist woman begged me not to post this review but she could not provide a single reason why I should provide a good review. Safelite do better… and answer the dam phones.