Safelite AutoGlass

We love Safelite! They make the whole process of glass repair/replacement quick, easy and convenient! Weston did a fantastic job installing and calibrating my windshield. He personally called me to thank me for my business and he clearly explained how to care for my new windshield over the next 48 hours. The front desk worker (forgot his name :-() was cheery and helpful with drop off and pickup. He clearly explained the whole process of the windshield replacement and the warranty. My windshield replacement was finished in just a couple hours! We will always use Safelite for our glass repair/replacement needs!

Let’s start at the beginning. Deductible 250. Looked at my appointment and it said 315.28 the extra 59 dollars for windshield wipers. Called and told them I did not want them. It was removed. Back to 250. My first appointment was rescheduled because wrong information on which windows needed to be replaced. My fault. Still 250. Now the big day has arrived 6/11/25. When I go to check in the manager Eric said I would have to put a card on file and they would only charge when the work was done. What caught me off guard was when I went prior 6/4/25 the front desk person said I could pay when work was completed. I asked the manager twice if this is a new policy because that’s not what website says. He said yes as of January/25. Something kept bothering me so I looked at the appointment again, why they added windshield wipers and rain repel. Huh???? Nobody called asked just added it on now 364.00. I immediately went and asked why is this and they stated they thought I wanted this done. I did not ask for this and I don’t want it. They assured me it would be 250. When I go pick up my care I got a 364 pending. Not happy! They say when it post it will be 250. We will see. That’s the reason I did not want to give my card out. Eric assured me that he was going to take care of it. What I did not like is adding extra stuff without permission and inconsistent information about how payments are made. In a matter of 7 days it went from I can pay when service is completed to you need my card first. What I have learned is make sure you ask to see the pre estimate because it might be different from your schedule estimate . Also to never give out my card prior to service rendered. They should have collected their fees when I checked out not before, so this could have been avoided. They did a good job with windows.

I arrive Saturday morning, after waiting 3 weeks and they tell me they have to reschedule, because the only glass they have is scratched. We'll be happy to order another glass, but you go to the back of the line. Im sorry but we're booked solid, so it'll be another 2 weeks before we have an opening. We only inspect the glass the morning before its installed. Unacceptable! After a 3 week wait! They couldn't inspect the glass when it came in? How is this acceptable buisness? I'm not impressed with the way they do buisness at all! My time is important too. I guess only to me, not to them.

Incompetence at its best. Had to reschedule 2 appointments because of errors on their end (1st time glass didn’t arrive from warehouse and 2 time the glass was “cut bad”). Third appointment there was confusion on the appointment time (I had it on my calendar for 30 minutes later); refused to assist me even though there were no guests in the lobby and no guests came for at least 45 minutes while I talked on the phone with my insurance company. Safelite lost money because of insensitive and rude customer service. Contact your insurance company and look for other glass providers. You don’t have to use them!

2/9/25 - Safelite is an exceptional company for All my vehicle windshield repair and replacement. Safelite is my go to for incredible customer and vehicle care needs. From the Receptionist to the Repair Techn, All are courteous and patience listening to my needs; their communication is clear and concise they understand my needs; their job knowledge is outstanding they provide me with excellent results. If it’s within your insurance policy or you’re looking for glass repair and/or replacement, I highly recommend Safelite. Sincerely, Peter A Highly Satisified Returning Customer

I visited Safelite to get my windshield repaired but instead after the work of Safelite it caused me to have to replace my windshield. This was a very bad experience for me because due to the negligence of the technician not following proper procedures I had to go to another glass company and get the windshield replaced. I spoke with Safelite Management and was told that they were not liable to replace it. I would advise you to not use Safelite because they don’t honor their work. Several technicians stated that the technician did not follow procedure but even though he caused the issue they have you sign a waiver so they are not responsible. This Safelite location is on Winchester and Kirby in Memphis Tn. Totally disappointed..