Safelite AutoGlass

The tech was very profesional and was not rude. I won’t lie on this review. He showed up on time, called me before arrival and did all that I was advised he would do. The issue I’m having is with the install job itself, the window seems shifted as there is a larger gap on one end. The top of my car got a chip on it. Whatever tool was used to pry the windshield off was leveraged on the car and cause the damage. And now when my windshield wipers are turned on, they bang up against the side of the car. Normally windshield wipers tend to make noise while moving but not to the point that they hit the car, like if they were set to go further out than the actual windshield, causing the loud hit noise. Overall im dissatisfied with the workmanship of the job done.

I was as patient as I could possibly be with this location, but after 4 times with them replacing my windshield, and them having a major issue each time, namely the rear view mirror falling off, and causing damage to my vehicle requiring a body shop and losing my vehicle for 2 1/2 weeks, I thought they had finally gotten it right. That was 2 weeks ago, and now my rearview mirror has fallen off for the (3rd? 4th?) time. 2 1/2 MONTHS of trying to get a windshield replaced and get back to normal, the only thing they do. I'm done with them. Waiting 48 hours for Safelite corporate management to get back to me about refunding me so I can go to Volkswagen and have them hopefully do it right with OEM parts. Everyone at the location is nice, but nice only carries you when you can get the job done right.

I've had great experiences with Safelite in the past, but today was the opposite. A Safelite tech came to my site to repair a small chip in the windshield. This service cost about $200, when scheduled. The tech arrived on time and was very courteous in telling me that Safelite would need to replace my windshield because he ended up cracking my windshield. He told me I'd have no additional charge and then he left, expeditiously. Within moments I had a prompt from Safelite, telling me that my appointment has been rescheduled for the end of the week, for a windshield replacement... with an additional $300 in charges, on top of the $200 I've already paid. When I called Safelite, they gave me the runaround, stating they couldn't get in contact with the Chattanooga branch manager (manager of the office that destroyed my windshield). This seems like a hustle. I'm a single father and a war veteran, and this my sole vehicle. Now, I have a HUGE crack along the entire length of my windshield. I can't afford an additional $300 repair to fix the original $200 problem that Safelite made worse. Safelite phone reps told me there's a disclaimer about broken glass in an email chain that they sent me... but their customer care team could not produce any emails that were sent to me with any such disclaimer. The Chattanooga manager has not contacted me to make this right. I'm beyond disappointed. Use a competitor. 10 out of 10 don't and won't recommend Safelite, to anyone, ever.

This Safelite shop in Chattanooga exceeded all expectations. The shop was clean, orderly, and efficient. The technicians obviously had high confidence in their glass replacement skills as the work area was fully visible through a large window in the waiting room. The waiting room had a clean coffee prep area and was comfortable that I was able to do work while sitting there. Jesse did a fantastic job in the front windshield replacement and spent time with me afterwards explaining in detail what to do for the next couple of days to ensure perfect results with the glass. My car looks great, visibility is excellent, and all the automated safety systems work just like factory new. Highly recommend this shop and their staff.

Left a review a little over a year ago stating how unhappy I was with my service. I had another replacement done on 2.18.25. Jessie definitely made up for the bad experience I had in 2024. He was early to the scheduled appointment, called me when he was on his way, when he arrived and when it was completed. He also had me sit in the car and make sure I didn’t see any issues. He was extremely professional and answered every question I had. He even apologized for the experience I had last year that he had nothing to do with. The inside of my car was left in perfect condition. Couldn’t even tell someone else had been in the car. After speaking with multiple people there I’m 100% convinced that Jessie is the only one that knows what he is doing! I will continue to use Safelite in the future but will only be allowing Jessie to work on my vehicle. He definitely knows what he is doing!

Technician never showed up, called 30 mins before the end of the a 5hr appointment window and said it might rain (it was not and never did rain) I’m not coming. I asked for a manager to call me after he tried to reschedule another 4 days out. He did this after the store and customer service (CS) closed, I got not call from the manager the next day. I had to call CS the next day to demand a Manager call me, after I got a text message that they rescheduled me 3 days later. Finally a manager called me and said the only way they can help me is if I go to the store and they do it there and they would squeeze me in. I went to the store showed up 30 mins early waited 2.5 hrs for them to do the windshield, they removed my online coupon and tried charging me an additional $44 dollars for coming into the store. I refused and had to show them my original receipt from online for them to remove the additional charge, another 30 mins, so in total this location has waisted 8 hours of my time, and I received not even a were sorry about this from the store or manager.