Safelite AutoGlass

I just had the worst experience with this company. On 4/29, the window of my car got broken. I immediately filed an insurance claim and got connected with the local Safelite for it to be installed on 5/8. They confirmed my appt on 5/7. I then received a call from the local shop later in the day on 5/7, stating the part was not available but should be there by 5/9. I called back on 5/8, 5/9, and 5/10 attempting to speak to someone. I had to call the call center and they were clueless about the status of the part. The call center would attempt to get in touch with the local shop, but would tell me no one was answering the phone. I finally reached someone at the local shop on 5/9, and was told the glass had arrived in Nashville the evening of 5/8. Staff told me it would be delivered to the local shop on 5/8 and I should be able to get it installed on 5/10. I was told they would call me back by end of business on 5/9 to confirm all of this. No one ever called me, and I attempted to reach them but never got a response. I called again this morning, and was told they had no idea where my part was and the only person that could answer this was working from home today. The customer service has been horrible and almost 2 weeks later, I still do not have my window repaired. I called and cancelled my service with them and contacted Calliber Auto Glass. They were extremely helpful and were able to confirm with me that they had called the dealer and my glass would be here in 2 days. I would never recommend Safelite to anyone. Had I not called Caliber, I would probably still be dealing with this nightmare.

My appt was 10:30 am 2.17.24. I arrived at 10 am, after having to provide all of my insurance information again (I did that on the 28 min phone call last night ). 12:07 rolls around my Pathfinder is still sitting in the same spot I parked at 10 am. Now the person that checked me in stated they would need 2 to 3 hours to complete the service of windshield replacement and recalibration. So after 1 and 1/2 hours of sitting in the waiting area and no word of them running late. I went to the window and asked for my keys. The person asked if I wanted reschedule the service I told him I will take my truck to someone that wants my business. He said we want your business but we are just running behind. Poor customer service I have used your company before no issues, even told my insurance I wanted to return to this location. Never again

I reached out to get a quote on replacing my back window and unfortunately, you cannot actually speak to someone on the phone. They force you to do an online form which didn't actually align to my situation and I could not get a hold of anyone to ask a clarifying question. Very frustrating that you are unable to actually speak to someone so I punted on using them and went to AAA Auto Glass which answered on the first ring with a live person and got me scheduled the next morning. No matter what button you press or what keyword you say, it wont' get you to a person and it eventually says good-bye and hangs up on you. While I can't rate how good of a job they do, I can tell you it is a VERY frustrating experience trying to get a quote. If you can't have someone answer the phone, I'll take my business elsewhere.NegativeResponsiveness

Safelite came to replace my windshield 1/30/24. He called and told me the windshield fell and was broken but he had to install anyway and would repeat replace. The next day after seeing my car in the sun, I saw they had scraped the paint off my hood and tried to touch it up with the wrong color white paint. Despite numerous attempts the manager would not answer the phone nor speak with me. I messaged corporate. I was told I could not submit photos of my body damage and their tech would take pictures when my windshield was (again) replaced. After this, the manager did call and agreed to have my body damage repaired. They did provide a rental car as I asked. However, when trying to call while the car was being serviced (to update timeline etc) I could again typically not get anyone to answer the phone. No answering service/machine/etc. He did not call me with the rental car info like he said he would. I had to make numerous phone calls to get someone on the phone. Usually at least 4 calls to reach someone. I now have my car repaired and back. I would never again use this company due to the dishonesty, deceit, and poor customer service/communication from management.

Pretty upset... I live an hour away from this location, which is the nearest one to me. I went to pick up my car because it was "done". I paid, and went to my car to look over the work done. There was blood and that sticky black glue on my car's interior (I cleaned it with hand sanitizer!), and the dash was covered in flecks and chunks of the old seal (my friend told me they vacuumed his, and I know my car isn't the cleanest, but come on...). But the biggest problem I have is that the exterior seal of the windshield that I JUST HAD REPLACED was cracked quite noticeably. The guy who was very good at speaking told me that it would have to be filed as a warranty claim, and that I would have to COME BACK to have that fixed... I can't believe I just paid $80 for labor, and I have to come back for a warranty claim, even before I drove my car away from the repair center... #mindblown

My son hit my driver's side front door window and produced a crack but did not shatter it, and the window functioned fine. Scheduled to have window replaced on 12/30/19 and a technician came and replaced the window in about 20 min. He mentioned to me that a bracket had somehow broken and but assured me that it would work fine. I paid him $372.48. After 1 attempt to roll up and down the window it broke and the glass slid down to leave an open window. I called and they said the earliest they could come and fix was on 1/9/2020. I was assuming this meant they would fix it back to normal, but instead they just taped a new window up, but also let me know that now the regulator and the steel cable were also broke because I had rolled down the window once. I called the manager and he said that this was just something that happens in cars that are 10 years old, and there was nothing he could do. He said I should go to a mechanic because if I had Safelite fix it they would be really expensive. I feel like I got taken advantage on this and unfortunately will not be back. I also feel like I should warn anyone with a car more than 8-10 years old to not go to Safelite to get your window fixed before they fall into the same situation.NegativeQuality