Safelite AutoGlass

Horrible - awful experience - horrible location a real dump. The facility is in an old abandoned self storage facility. Broke down cars all around - almost no signage and the temporary fencing just makes the entire facility look worse. Then on top of the really bad facility the service was even worse! I was recommended that they replace my windshield by my insurance company (which I also told them how awful this experience was) I set the appoint for 1:00pm and just so you understand I was coming all the way from Lebanon, TN (40 minute drive). I was running late so I called the number that was published as their number and spoke to Connie a customer service representative and told her that I was running late and asked “Can I still get my windshield replaced today or should I reschedule?” Looked like I would be 15-20 minutes late. She assured me it was fine and she would let the guys know. Got there at 1:17 and was refused service! This is completely unacceptable. My recommendation is that don’t let this company work on your car, shady location, poor service and completely not interested in your satisfaction!

WORST SHOP they are all liars. When I made the appointment I requested an oem winshield for replacement since my vehicle is still under warranty. The day of appointment i asked the gentleman at the desk "you are installing and oem winshield today correct? " he looked me right in the face and said yes . Later that day when I picked up my vehicle there was an after market window on my car! When I went in to confront them 3 different employees LIED to my face stating, it was an oem window. Little did they know I'm not a dumb female and 100 percent knew I was right . To top it off the Manger of the shop called me later that day to continue to LIE and state his employees installed the oem window. AFTER speaking to corporate 3 times they determined i was Right ! After waiting for the actual mazda window to arrive the shop at a different local installed the oem windshield . Completely unexceptable and unprofessional. Not to mention what they did was insurance fraud. I paid for a more expensive window and they installed a cheaper one.

I just had an unbelievable experience at Safelite’s Murfreesboro location. Here’s some background first. I had an appointment to have a windshield replaced 2 weeks ago. When I showed up after a 30-minute drive from Franklin, they told me that the windshield they had in stock had a scratch and that I would need to re-schedule for the following week. On the day of my new appointment last week, they called me to tell me that the replacement they got from their warehouse also had a scratch so they would need to reschedule me for this Tuesday at 8 AM. Considering the likelihood that the windshield for today’s appointment would have a scratch, I called Safelite this morning when they opened at 8 AM. I spoke with the onsite scheduler and she went back and confirmed that they had 2 windshields that were ok to install. I told her I was on the way. I showed up at 8:38, and checked in. After 20 minutes a tech came in and asked to speak with me. He told me that since I was outside of the 15-minute window of my appointment, they could not install the windshield. I explained my previous experience and that I had called to confirm before driving 30 minutes, but he curtly told me they couldn’t do anything to help. I asked to speak to the manager, Ben Anderson, but he was off for the day. I called him, but he never called me back. Overall, they wasted 2 hours of my time and were completely unapologetic. At the very least, the scheduler should’ve told me when I called to confirm that they had a 15 minute window that they enforce. This place is a mess and I’ll certainly never use them for anything going forward.

I scheduled my service on my 2021 Subaru Forester over a week ago, my husband arrived today for the scheduled appointment, my keys were taken, he drove the car around back then came into the waiting room saying they would not be able to do the replacement because there was a code for "abnormal eyesight" (probably because I have a crack halfway across my windshield) & we would need to take it to the dealership to clear the code before they could work on it. I then called my Subaru dealership who told me that the code could not be cleared until the windshield was replaced. She then firmly advised me to use Lawrence Auto Glass in Murfreesboro instead that they refer all of their glass claims to them and work hand in hand with them. I was quite upset seeing as I have waited 2 weeks already for the 1st available appointment with Safelite only to be turned away. Now after reading reviews, I am happy & I see how I dodged a bullet! So if you need glass repair in Murfreesboro go to Lawrence Auto Glass they got my windshield in overnight & had it replaced the very next day after switching to them!

The only good thing I have to say is that the employees were nice most of the time. I brought my vehicle in for a windshield replacement on June 7th. I was told it would take about 4 hours, but it took 8. When I picked up my vehicle the glass was cracked, no big deal I was told before that a stress fracture had formed and they would replace it. So I returned a few weeks later to have another one put in, after 4 hours this time, this one however was not the correct glass and caused my heads up display to show double. They ordered another one and I had it put in a few weeks later. After 4 hours again it was the wrong glass and the heads up display was showing double and I was told to take it to the dealership because “something must be wrong with the heads up display,” after driving an hour to the nearest dealership and waiting for a few hours there I was told it was the wrong glass again. So another few weeks later they had the correct glass and after another 7 hour installation I was told that I needed to take it to the dealership again to have the safety systems recalibrated so I took it there and after waiting a few hours for the system to be recalibrated it was finally done. After my car spending 23 hours at Safelite over the course of 3 months with 4 new windshields my car is finally finished. Not once did I receive an apology from the manager so I will never waste my money at Safelite ever again and will make sure to tell everyone I know not to waste theirs either.

Easily the worst auto-service experience I have ever had. I set up an appointment for a drop-and-go appointment and dropped my car off at 7:06am (prior to the required 9:30am drop off by-when) using the key box and texting the phone number that was written on the box. I attempted contacting the office several times throughout the day via text message, phone calls with the office, and phone calls with Safelite's Customer Care line. I was unable to get a hold of anyone to determine the status of my vehicle. Eventually, at 4:33pm I received text message communication that my vehicle "should" be ready at 5:30pm. The email confirmation for the service stated it would be ready by end of day (around 4pm-5pm). The office closes at 5pm. When I arrived at Safelite, the desk staff did not express any concern or apologize for the delay in service and communication. My vehicle was ready for pickup shortly after 5:30pm and appeared to be in working order. The technician did not inspect the vehicle with me. I cannot express enough that this was an incredibly distressing and dissatisfying experience. I will not be returning to this location for any future services.