Safelite AutoGlass

Great guys at the Paris, TN location! Have had to use them on 2 different occasions and excellent service each time. Waiting area is clean and comfortable. They take you at your appointment time and have you on your way soon afterwards. Definitely worth going to them regardless of your drive time.

We were more than happy with our experience with Safelite. Chris are installer was very professional and was a ble to arrive at the appointed time we did not have to wait a long time. The windshield so far has done wonderful it's the first one I've ever had to replace but if the next one is as easy as this I will not be dreading it as bad so thank you to Chris for taking care of our vehicle.

I reached out to Safelite to fix my windshield and they replaced it early April without a hitch. Little did I know, at the same time the installer broke parts of my rear view mirror and had glued parts back on off center … One pothole and it all came falling off within days. As we enter September and I continue to be told “we got the wrong parts”, I find myself lost for words. They damaged my property in April and have yet to fix it or take accountability for their poor workmanship. I had to speak to multiple people to get them to come back out to confirm they in fact messed up. They fixed it with duct tape until a third visit resulted in my mirror coverings being broken. If you can take your business elsewhere - you should. I finally got a call from Matt after trying for months to connect and I believe he called back finally because I requested he be asked to call me via email with his District CC’d when I stopped calling the shop and called the Safelite main number. Missed his call and haven’t been able to connect again. I’m not surprised they continue to provide terrible customer service. I was supposed to have my fourth visit last Monday - but ope, wrong part so they’ll get back to me… maybe 5th month is the charm.

The quality of the work was great and the time they completed it in was great. They had my truck pulled in the shop to replace my back window before I could even get sat down in the waiting area so that was great as well. The leftover cigarette smell in my truck was not so great. Thought it was possibly the scent of the guy that pulled it out of the shop, so I rode home with the windows down to air it out. The smell diminished some but wasn't until the next day when I turned my vents on that I realized it wasnt just his scent. Not sure if it's coming from my vents or the air circulating through pulling it from the materials/fabrics inside. Someone either smoked in or VERY close to my truck while the back window was out. Due to having a child with smoke allergies its a bit irritating having to deal with this. I've tried for 2 days to get the smell out but cant seem to get it out 100%. Overall I give it 3/5 stars on the whole experience due to the smell. Would have been 5/5 if it wasnt for the smell... I always give a honest review on an overall experience, not just the work that was completed or the product received.

Excellent job. They got it done faster than the time they quoted me so that was more important to me than anything. I wish they serviced vehicles in a further radius but that’s really the only thing that I wish could have been done. I appreciate the job and I’m the quality afterward was excellent.

Based on the other reviews, it seems like you only get great service if you’re closer to the location. I’m about an hour out, but the website still assured me that someone would come to my house. 1st attempt on a Saturday, I got a call that there was a “clam shell” in the windshield and that I could still take it if I wanted it. Why on Earth would I pay for a cracked windshield when my windshield is already cracked? So they rescheduled my appointment for a weekday. The morning of the second attempt, I got a call that said all of their windshields arrived cracked. So you’re telling me a windshield replacing company doesn’t know how to properly secure the windshields from being damaged during transit? That’s difficult to believe. The most disheartening thing is that no one was apologetic. I took off work to have this done since they couldn’t come to my job. Taking off work in THIS economy?? I just asked for a refund and I’ll be looking elsewhere. Hopefully I’ll luck up and get great customer service like the other reviewers.