Safelite AutoGlass

07/10/2025 Update: The windshield installation was faulty and now needs to be redone. I first started the process online which I realized it didn't quite work. I then called in and the automated voice options were terrible, was not given an option to press #'s or to reach a human. When I did finally reach a human, was not able to schedule both front windshield and back window repair to be performed at the same time. I knew this was ridiculous and called again going thru the same frustrations with the voice prompts to someone who was willing to schedule both at the same time. For the actual installation, the tech was on his cell phone the entire time - it seemed to take quite awhile. I would not recommend Safelite. I went to them thinking it would be a professional company versus those that offer $$ but I was very disappointed.

Updated: I do not appreciate when technician Trevor lie to me, I asked for a better glass due to bad experience with Chinese FUYAO in the past I was told we will order new glass and will reschedule your appointment, I called next day and he telling me that FUYAO is pretty much my only option, I've done it before at this store and never had any problems, I guess it's time to switch new location _______________________________________ Old: 3 weeks of waiting and finally my windshield done, except 1 broken clip under top molding and refuse to install oem windshield seal even if I requested, no big deal, most important I got my oem windshield, thank you technician Jesse for rapid and clean installation

The worst thing you want is a cracked windshield. We replaced two new windshield 6 months ago. Like always, lots of 18 wheelers trucks and pickups in Arizona with uncovered trailers is a recipe for lots of rocks becoming projectiles hitting lots of windshields. Here is my review: A. Customer Service: 1. I give Amy all thumbs up for her windshield repair. 2. She was very professional and the good news I didn’t know the repair has a lifetime repair warranty. B. Showroom 1. The showroom is very clean and organized and conducive for waiting for your vehicle being serviced 2. They offer water while you wait C. Repair Outcome 1. You can see the silhouette of the crack. The crack was over a quarter in diameter. D. Value 1. The retail price for the repair is $156, the good news I paid less due to a price match. Be sure to check around for comps, why? All of the companies are offering discounts since it’s Summer and the winter customers are away. Overall, I give Satellite 5 stars for offering a quick way of getting me up and running. I waited under 1 hour and 1/2. No bad!!! Great job Amy

This Safelite location has some quality techs who were willing to spend a considerable amount of time to resolve a noise problem after my Honda CRV windshield was replaced. The noise issue was intermittent audible only at freeway speed. Trevor was excellent at communicating with me and Luis was an experienced technician who committed to search for and eliminate the problem. Trevor arranged for me to be picked up when the problem was eliminated so after getting a comped UBER ride to the Raintree location I was happy to drive away with a noise-free windshield and respect for the Raintree crew who listened to my concerns, committed to and then ultimately cured the noise issue just as they said they would. Thank you !

Close location to me. Clean setting, with complementary coffee and cold water. Coloring books for the kids and charging stations with iPhone and Samsung chargers.Not overly busy however April (the receptionist) Seemed that she was overloaded with work at times. The technician was prompt. He evaluated the windshield and took my vehicle for the repair. I’m happy that they were able to repair rather than replace the windshield. Thank you Safelite! There was a guy who farted inside the waiting room (you know who are!) next time fart outside! Nobody wants to smell fart EVER!

I had my windshield replaced here last month. I went on a Saturday and waited three hours for my car, but was told that there was a software error during recalibration (I have a late model Subaru Outback) and needed to return the following Monday to resolve it. The technicians, Michael and Eddie, found a loose connection somewhere and resolved the recalibration issue. Even though it was inconvenient to wait the hours I did, it was worth the patience because Michael and his team communicated the issue and needed time to resolve it. They were very professional and I appreciate the work they put in to resolve it. There are no problems with the aftermarket replacement windshield. It seems thicker and more solid than the windshield it replaced. I am happy with it and will come back to this Safelite service center for any future replacements.