Safelite AutoGlass

Professional, courteous, and quick service, and a fair price. I showed up just in time for my appointment. My service technician, Frank, met me in the parking lot, explained the process, and took me inside. 90 minutes later, I had my car back. They carefully removed all the stickers, and left them in the car for me, which was very helpful. All in all, extremely pleased. And there's a nationwide, lifetime warranty on their work. Don't hesitate to give them a try. (Also, there was no wait for the shop to get the appropriate windshield. It was in stock.)

Time and time again, every one of my visits to safelite has been exceptional. This last time, I had to get a regulator and motor replaced for a 2005 Ford F150. I went two weeks ago to get it checked first and they were honest and transparent about cost, parts, and labor. I went back for the labor to replace the parts and Efran, as well as the front office staff were extremely welcoming and helpful. I got a great price and thorough explanation of how my replacement went for my driver side window motor. This is why i keep returning and will continue to recommend.

When thur online process to buy my truck glass answered all questions made appointment. Show up early for my appointment and I am told that system only charged me for middle glass 625 that outer rear glass will be over 1000.00. I cancelled appointment and called customer service indeed system had glass incorrect but real price was not over 1000 but 800. Waited 5 days for refund and next appointment was 2 weeks out. Lost my time and stress because of them. I found a licensed company to Install at my place of business for only 575 OEM glass .

A rock hit my windshield and I called my insurance, which uses Safelite as their preferred windshield repair/replacement service. I was connected with safelite within minutes and had an appointment for them to come to my home the same day, within 2 hours. The tech was friendly and professional. The work was completed in 5 minutes, all While my vehicle was in my garage. I’ve used safelite for decades now and wouldn’t choose another service to repair or replace my windshield. I highly recommend them when this unfortunate accident occurs. Exceptional service as always.

Up until today I’ve never had an issue with Safelite. Had an appointment today for a windshield replacement. The tech asked if I could move my truck into the driveway, which I did. I asked him not to block my other vehicle in (an emergency vehicle). He became rude and asked me what he was supposed to do. All he had to do was pull up a few feet. He’d have had easy access to his tools and I’d have had access to my other vehicle. Instead he threw his hands up and drive off. When I called the office they said that he told them he was never rude and suggested I was at fault. They’re getting 4 stars because their office staff and manager did acknowledge my frustration and worked to ensure my windshield would get fixed same day. I was happy to adjust my schedule due to their customer service. Hopefully this technician will be corrected on his actions and learn to provide better customer service.

I needed a new windshield. My insurance uses Safelight. The first time I called, the estimate was $1500. I decided to wait. Then, Safelight..com kept sending me emails. I received an estimate for under $800. I decided to move forward. The windshield was replaced. The next morning, I noticed a crack. I took it in to be exchanged for warranty work. The technician that replaced the windshield looked at it and then moved my car wash sticker out of the way. "We can't cover this," he says. There is an impact right here. I didn't drive anywhere. I lived 4 minutes from my work on 35 mph roads. He knew exactly where to look under a sticker. Sure enough, they charged me another $800 to replace the windshield that I believe they were trying to cover up the crack that occurred during install. I don't know what kind of tools are used to install a windshield. It seems like it was a tool trying to tap in the corner or something that caused the crack. Then, covered it up with a sticker. This was smaller than any rock chip I've seen but happened to be on the driver side corner. Be careful with this company. They got their money out of me one way or another.