Safelite AutoGlass

Had the BEST experience with Safelite AutoGlass in Lubbock. They were professional, thorough & it was very easy to set up the appointment to get my windshield replaced after the awful hail storm we had last Thursday. Every other glass place in Lubbock was so booked up because the hail damage was so bad that I still wouldn't have my windshield for several more days. Safelite had me fixed up & back on the road in about 36 hrs. Would recommend them to everyone & use them again if I needed to.

⭐ 1-Star Review Horrible service. They try to monopolize the market and force you to follow their rules. They insist you calibrate the vehicle with them, and if you don’t, they refuse to do the job. Totally unfair and unprofessional. My response for your comment: You’re absolutely right — And I have the right to choose where I want to do the calibration of my vehicle. No shop or insurance company can force me to use a specific calibration provider. That’s called steering, and in many states, it’s illegal.

Safelite replaced my broken windshield here in Lubbock Texas. They did an outstanding job in regards to the fit, form and placement of the new glass and surrounding trim. However, they scratched the hood of my car during the glass install. I was instructed not to wash my vehicle for several days to give the sealant time to dry. Upon washing, I immediately noticed the scratches. I took my vehicle back to Safelite and the on-duty tech acknowledged the fresh damage and stated that he would have the store manager contact me. I waited a couple of weeks and never heard from the manager. I emailed their corporate office advising them of the problem and they too failed to respond. I was deeply disappointed with their failure to take responsibility for the damage they caused. I am currently disputing a portion of the credit card payment in order to have my vehicle repaired. I cannot dispute the quality of their workmanship but, if they damage your vehicle in the process, don't expect them to take responsibility for the damage they caused.NegativeResponsiveness

Horrible we set up for them to come to our house to replace a windshield and well they “supposedly” called and left a message to reschedule lol never had any miss calls from them. Yeah we got a discount but whoopie do. We needed it for the day we scheduled it for not two days later. And now I pray they do a good job and we aren’t having to replace it 6months or a yr down the road…. No body could explain anything to us either except for they “supposedly” called us! We have two more windshields that needed replaced due to the recent storms but we will be going elsewhere….

Overall experience at Safelite in Lubbock is great. I had a cracked windshield from side to side from a hail storm. I got my car booked in, and only really had to wait one and a half months, which considering the amount of people needing a new windshield is great. I dropped off my car and the lady inside the office was super nice and took care of every intake process. I got text updates through the whole process. The estimated time was 60 to 90 minutes, and it was about 60 minutes. When I came and picked up, they explained everything I needed to do such as not getting a car wash within 48 hours, I paid, and I was down the road! Seamless process, helpful and nice people, fair price for replacement glass.

Had the technician come and change out the windshield while I was at work. I received constant text updates of who would be arriving and when. He was able to come earlier than scheduled and let me know that. Did a good job setting my expectations of what would be done and how to take care of the windshield afterwards. Even went the extra mile to clean all my windows to go with the new clean windshield. He went above and beyond, excellent customer service, completed quickly, great communication. Victor was amazing! Great service and easy to schedule online!PositiveResponsiveness, Quality, Professionalism