Safelite AutoGlass

If I could give zero stars, I would. I scheduled a windshield replacement with Safelite, and the experience was incredibly frustrating. On March 17th, a technician named DJ Parker came out to do the repair but quickly realized he had brought the wrong windshield. At that point, he had only removed the mirrors and trim, so we had to reschedule. Later, I noticed that my CarPlay screen had been scratched during the visit. I reached out to Safelite multiple times, and after a lot of effort, I was finally given a manager’s email (Francisco Arias) and asked to send pictures of the damage. After that—nothing. No response, just a continuous runaround over the next several days. The only positive part of this experience was the technician Emilio Macias, who ultimately installed the correct windshield without any issues. Unfortunately, that’s the only good thing I can say about this company. Nearly three weeks later, I am still dealing with the same lack of accountability. To make matters worse, the Howard Lane location where I scheduled my service has now closed—something I wish I had known before booking. If you’re considering Safelite, I strongly recommend looking elsewhere. And Emilio, if you’re reading this, you deserve to work for a better company!

The Safelite agent filed an insurance claim on my insurance for a $75 chip repair even after I had requested them not do so. I even called back twice and reiterated that I would be paying cash for the repair and asked them to please not file a claim with my insurance. I even sat there on the phone for a 3rd time while they supposedly removed all of my insurance information from their system as I had requested. Well…. They did not honor my request and filed a claim without my authorization. I guess they are trying to get paid twice or something? Very shady and I will never do business with them again!

Showed up at original scheduled date with the wrong window, I was told someone would reach out to rectify the situation but nobody did, I tried calling twice, 24 hours later and nobody answered. Eventually I simply received a prompt to reschedule without so much as an explanation. Nevertheless, I tried to maintain a positive outlook when the tech showed up with the new window. When the work was done I went to inspect it only to see that it didn't have a matching tint so it doesn't look very appealing and will have to get it replaced somewhere else very soon. I was automatically charged a recycling fee that I figured meant the tech would be collecting and disposing the broken glass that remained but he did not, again, something I'm going to have to just pay someone else to take care of since I can't just have broken glass everywhere that my children can reach. Overall, this was my first and last time using this service, I'm going to go back to local business since they seem to actually care about the business they reschedule.

I had my windshield replaced by safelite and the tech that did the replacement also damaged my vehicle while driving it after. I have it on video. I contacted safelite and have spoken with several managers for over 4 months now, they said many times that they would fix the damage. However, here I am 3+ months later and they were only willing to pay for partial repairs leaving me with not only 4 times going to their office with my vehicle, but my own time wasted in their partial efforts. But now they expect me to pay for the rest of the repairs of $1,200, but also more of my time wasted. Never use this company! Plenty of other options out there!

Had my windshield repaired at a Safelite facility in Austin. Scheduling an appointment at a facility near me was very simple through their website. Based on the description that I entered they quoted me a price at time of booking. The repair cost was very reasonable. Experience at the repair facility was great. Professional and courteous front desk staff. Waiting area was very clean. Repair was done in a timely manner - I was in and out within 50 minutes. Repair performed by Isiah was phenomenal - and better that what I expected. Pictures show before and after.

They did a okay job by replacing my Honda pilot windshield. This was an after market glass and it was brighter than the OEM, which was tinted a bit. Technician cleaned the vehicle and the glass after the job is finished, but I still saw suction cups mark on the glass and molding debris on the dash board and on the seats. The rubber trim around the glass was jot uniform as you can see from the picture it left a gap at cowl. Tried to contacted the technician as soon as I left it no reply. After searching I found it is but a big deal. Also Safelite is more expensive than competitors in the area. Overall okay job, nothing major issues, yet to wait to see how they will handle any warranty if I needed in it futures