Safelite AutoGlass

I see a few negative reviews here, but honestly, I had a great experience. I set an appointment for chip repair through my insurance company. Sefelite sent me numerous reminders of the appointment and what to expect. I was in and out of there in 31 minutes. My technician Mr. Eric Brown was nice and let me know how the process would work and what results to expect. The waiting area was clean. There were plenty of seats plus free coffee...huge bonus at 2 in the afternoon! There were plenty of spots to park as well. I have no reason not to come back!

Safelite took my vehicle info so they would get the right part, and still got the wrong part. I had to wait untill the next day for the replacement glass. Which was supposed to be installed from 8a.m.-12p.m. the following day. Didn't even receive a phone call untill after 12p.m. to be told by the driver that he was gonna be late because someone else had complained. No apologies, or compensation for me waiting around for a day and a half for them to complete my glass replacement.

These folks really were amazing! Our installer.....well, he rocks! He was a pleasure to meet and associate with. Learned alot from him in the short time that he was here to install a new windshield in our class c rv. Can't say enough good things about our installer. Great customer service. Something thats almost impossible to find these days. It was good to meet someone who really takes pride in his work. You just don't see that much anymore. I highly recommend Safe-Lite to anyone!

I went to Safelite to have my back windshield replaced . They told me they can wrap the window for free until they were able to service me later on in the week . I went and got the wrap done and everything seemed fine . My car was working fine . They come to fix my windshield and they are unable to open the trunk and say glass must have gotten into the lock mechanism . Now the trunk opened just fine prior to the wrap but now all of a sudden it’s not working . They tell me I have to take into the shop inconveniencing me more which I did . I get there only for them to tell me they are not responsible and that they were doing me a favor by wrapping the back for me . This is completely unacceptable . The worker there named Nathan was completely rude and inappropriate to my wife and I was told there is nothing that they can do even though they got glass in my lock mechanism and now I have to take my car to a body shop pay more money out of pocket for them to fix the issue and my back windshield . I called their company and they could only forward me to the manager who only repeated what his rude employee already told us . This place is unprofessional and terrible . Avoid it all cost

My Volkswagen Golf had the windshield replaced this past Saturday on May 24, 2025 at my home garage. The service tech was on time, but the windshield seemed to be a struggle to remove and caused the glass to break and leave broken glass in my car. A couple hours later another tech arrived to assist. They provided a $70 discount for a $400 job but I ended with scratches on my A-pillar, a raised weather strip, black grease stains on the interior of both A-pillars, and what looks like tears in the interior upholstery on the passenger side A-pillar. I left a message for the store to call me back with a manager or supervisor as I have serious buyers remorse and just want the workmanship to be done right. Add to this I normally place my cell phone in the cubby slot in front of my gear shifter, but found out the hard way that there were small shards of broken glass that cut into my finger. Please do better. Several days and call back requests later, I still have no response or resolution.

The technician came on time, was very polite and efficient. However, the company promise to vacuum up the glass inside my vehicle was not possible because the company did not give the technician the equipment necessary to make this happen. As a result, the technician and I had to make-do by picking up the glass by hand and with towels, etc. The technician and I both deserved better. But, the glass was installed as promised.