Safelite AutoGlass

I didn't want to write this review, but it wouldn't be fair to people who might consider Safelite (Corpus Christi) for their future windshield needs. When I opened my car door after getting my windshield replaced, I noticed debris around the dash and on the driver's seat. Not a lot, but not a little either. Along with the "dust," there was a piece of what I'm guessing was dried sealant. It was about the size of a piece of gravel. I swiped across the driver's seat to clear it before sitting down. I felt a sharp pain on the side of my middle finger. It was after I'd left Safelite and was in traffic that I realized I was bleeding at a good clip. (Picture below taken after I got home and had dried off most of the blood.) Not being one to complain, I didn't call or say anything about it. The world is already hard enough, and I didn't want to get anyone in trouble. But tonight I noticed something new, and I can't ignore it. One of the black pieces that flanks the windshield was popped out (picture below). When I saw it, my heart sank. I hoped it was a simple matter of just snapping the piece back in place. But no. I snapped it back in--only to have it pop back out. *This was not how my car was when I brought it in to Safelite.* For those of you who've experienced something like this, you know how frustrating it is. You also know as well as I do that Safelite will not do a darn thing to make it right.

Terrible customer service and terrible workmanship. My wife and I took her vehicle in to replace the front windshield along with a passenger window. Although the service was done relatively quickly the workmanship was completely terrible. The windshield pillar keeps flying off when driving on the highway now my wife’s new vehicle looks like it an old 80’s beater. We have parts flying off our vehicle because things were not installed correctly. They came out and “fixed” it, but then again it keeps happening. Called for the 3rd time to report the issue and was expecting a phone call from a manager end of day and never received it. Absolutely terrible and disgusted in this company. Will absolutely never come back nor recommend to anyone. STAY AWAY!!!! ****Update****** , I have now taken my vehicle in for the 4th time they still cannot seem to get it right. Poor workmanship and professionalism. Seems like nobody seems to care here. This branch needs to be closed down immediately!

I think this is the most disappointment I’ve ever had with any company. For May 12th appt windshield successfully placed. This is what I posted on their survey. Luckily this tech was exceptional. He was professional and friendly, as well as quick efficient. Unfortunately, trying to get this appointment set up was a fiasco. My windshield was cracked on my way up to Austin, TX. I went online and originally a had the appt. set up in Austin, TX for Wednesday, May 7. I paid my $95 deductible online. I received a couple of phone calls, as well as an email & text stating everything was set up & ready for May 7. Then on May 6, I received an email stating my insurance was not verified. I made several calls to your Safelite office in Austin, as well as to my insurance company. Your Austin office (Jen & John) stated a code came up 7777, which Jen said meant my insurance was not verified & that I would have to pay $405 in order to get my windshield fixed. I explained that I had already paid my deductible through your website (I have screenshots) showing that it was verified & there was a zero balance. Jen said she could not do anything on her end. I eventually had to cancel my order for Austin and had to wait until I got back home to Rockport. Before I went home, I called to make a complaint and talked with customer care rep., JaVahnte Harper. He asked me to email him (and James Luke) the screenshots showing I had paid my deductible. Mr. Harper stated he would check into it. He said he would try to get my windshield put in before I left Austin. I never heard back from him or Mr. Luke (I had emailed him three or four times). Then I decided I would try and just stop by and make an appointment on my way out of town on Wednesday. I called your office in Austin and someone answered and asked me to be on hold. I was on hold for 25 minutes. I finally hung up and called back two more times and each time I got a recording saying that no one was available to help me. So, I headed to home. I rescheduled for Rockport, and put in another formal complaint when I got back in town. I talked with Tammy who forwarded me to talk with Jane and again I’ve not heard from anyone. (5/14) I have used you before & all went well. With that said the tech on Monday, May 12 was exceptional, but I was so disappointed with all the stress and inconvenience with me setting the original appointment up for May 7.

On the morning of 05/16/25, I went in to get my rear driver-side window replaced after a rough series of events—a tire blowout in the fast lane followed by an unfortunate break-in at a Chili’s while passing through Houston. We were on our way home from a maternity photo Airbnb getaway, and over $1,200 worth of belongings were stolen from our car. The items had been moved to the back seat after the tire issue, and we didn’t have a donut spare, so we failed to secure everything in the trunk afterward. I understand I’m probably not the only one who’s experienced something like this. But given the nature of why most people walk in—windows shattered, valuables stolen—courtesy and empathy should be standard. Unfortunately, the two gentlemen at the counter that day didn’t seem to grasp that. A little compassion goes a long way, especially when someone’s already been through enough. Coping an attitude or giving lip in that moment after a couple questions? Completely uncalled for. Would’ve given this location 5 stars if it weren’t for that. However the technician that helped me did so in a prompt and polite manner. He asked me how everything was going after I asked him and didn’t treat me like I was interrupting his cell phone time, among other things. Got done in about an hour and parted ways. Overall the guys at the desk could learn a thing or two from Conner about human decency. Thanks Safelite!

The ABSOLUTE worse service. The receptionist rude, had my car the entire day and failed to tell they could not do it because I have a level kit on it. Technician said well just take it off we will put the window and you can put it on or go to the dealership but I can’t do anything for you. Receptionist was not helpful what so ever either. I called my insurance and they told me I can go somewhere to get the windshield replaced. I went with Scott’s Glass I commend Ken the owner he was the absolute best and very informative! They took it in and got it done, no issues and even said the correct time do when it would be done. If you’re able to go somewhere else I highly recommend Scott’s glass because I will probably never go back to this Safelite ever.

Horrible place and Horrible manager. Took my Acadia there at the recombination of my insurance company USAA. Had a 9am appointment and was told an hour to 2 hours to complete. I waited in the lobby for 3 hours watching reruns of tool time and finally walk out back to check on the progress. They hadn't even started on it. Went back inside and was told they didn't know I was waiting for it. Like they couldn't see me sitting in the waiting area. They then completed it in about 45 minutes. Now for roun 2. Despite having a horrible experience with my car I again followed the recommendation of my insurance company and took my truck for a windshield replacement. After waiting 2 hours the manager told me they couldn't do my windshield due to a small spot of surface rust on the roof. This spot was about the size of a pinky fingernail and about a half inch from the gasket. He told me that that would continue to get worse and spread under the rubber trim. The windshield doesn't seal at the rubber trim it seals inside the ledge with a sealer. The manager literally told me to take it somewhere else. I left and went to another Glass company farther down SPID. The guy came out looked at the spot and peeled the rubber back and it obviously wouldn't affect the installation or the seal. I'm not worried about what might happen years down the road. They scheduled me for the next morning. I arrived a little and they started early and I was on my way home by 30 minutes after my appointment time. Safelite won't get another chance from me.