Safelite AutoGlass

I had a crack in my windshield and I had it fixed recently. The gentleman who handled my automobile was Dee Elkins. He did an excellent job and soon after I left it started to rain and hail. I was able to call about questions and even though the service was done it was kind, courteous, answer the phone promptly and very respectful and answered my questions. It is rare that after a service is done people still give customer service. As all you know when I give reviews customer service is very important. Thank you Dave for being kind, courteous and professional. I recommend others come and have their windshield service herePositiveQuality, Professionalism

Wow, there are MANY bad reviews of this location. I was happily surprised when my car was finished in slightly more than an hour after I dropped it off. That’s a huge plus. I was a bit disappointed with the messages that I received beforehand that made it clear that I should be at least 10 minutes early, but after arriving at 6:49 AM, I waited outside until they opened the doors at 7:01. Why was I asked to show up early? I asked the guy who let me in, and his response was, “Sometimes we arrive a like early, and sometimes we don’t.” No apology, no personality, no acknowledgement regarding my disappointment. Someone might suggest that a 10-minute wait is no big deal, but the wait isn’t my primary concern. My problem is when businesses treat you that way then act like they don’t care. Indicate a tiny bit of remorse for the inconvenience to the customer, please. Most businesses these days seem to have an “I don’t care” attitude when they inconvenience customers in various ways. The employee said, “Sometimes we show up a little early; sometimes we don’t.” Is it okay if I say, “Sometimes I pay; sometimes I don’t?” One thing’s for sure: Sometimes I leave a great review; sometimes I don’t.

Something hit our windshield and left a crack that was smaller than a dime. We set up an appointment with Safelite online. However, when I got to the shop the next day, they didn't receive the appointment. The guy gave me the options for rescheduling. When I told him the crack was smaller than a dime, he said it would be simple fix and went ahead and scheduled me on the spot for an immediate repair. I showed him my auto insurance info, answered a few questions, and I handed him my car keys. They fixed it and I was in and out of the shop in about 40 minutes. I really appreciate the quick service and for taking me when the appointment wasn't fully set up. I interacted with 2 guys and both were very professional. The waiting room is not very big, so they recommend drop-offs if possible.

I believe Safelite would be a great service to use if you want to go through insurance. I wanted to pay out of pocket. My estimate was a little over $500, which seemed fair. Scheduled service, had wonderful, polite tech show up in the expected window, HOWEVER, if you have any safety features on your car, they charge an addition $495 for calibration of your camera. They wanted to charge almost DOUBLE the estimate!!! Needless to say, I declined. They had my car make and model, so I should have had an accurate estimate that exceeded $1K. I called around and found a much better deal. Another shop only wanted $200 for calibration which seemed necessary and fair. Shop around instead of going with the big name.NegativeValue

Well the service on replacing a back side window was fine. The initial replacement glass had lines in the lower corner. Tech Britt said we can get another one from the warehouse and I said ok. That added another hour to the install. The original window was shattered so there was nothing to recycle. When checking out I asked if the recycle fee could be taken off. I had read reviews that said customers had the fee removed. Was told that the system kept adding the fee back on. I said, "That's crazy". I think it's bad business practice to be charged a recycle fee of $39.99 when there was nothing to recycle in this instance. This was my third time using Safelite. LarryServicesAuto side window replacementPrice assessmentReasonable price

Clearly this location does not perform ANY due diligence when ordering the replacement windshield OR insuring it is acceptable upon delivery. I've now made TWO wasted trips over the past two weeks and STILL don't have my windshield. Even though I live 45 minutes away, I chose this location because it had the quickest availability and relatively good reviews. That said, I HIGHLY encourage you to confirm that your windshield is ACTUALLY ready before you waste time driving, taking off work, etc. UPDATE: 7/6/23,, 3:15p Safelite has managed to put up every possible roadblock to reaching someone at the local store. I've called the number on the business card. No answer. Called the 800#, had to fight through the AI to get to a person. I asked if there was way to reach someone in the, local store because no one was answering. She puts me hold, only to transfer me to the local THAT NO ONE IS ANSWERING!! As stated before I've already made TWO wasted hour-each-way trips. So in advance of my appointment tomorrow, I don't think its unreasonable for someone to confirm that my glass is there and in good order to be installed BEFORE wasting my time....again. Since they can't be reached, for a very simple question. Looks like I have to roll the dice. I have zero confidence they've done ANYTHING to ensure it's ready. If I'm wrong, I'll absolutely admit it. In fact I WANT to be wrong. I sincerely hope the installation saves the day. Cause right now, there customer service can go fly a kite I will amend this post once I ACTUALLY get my windshield installed. I sincerely hope the installation is much better that the procurement. Stay tuned.... Update, 7/22/24. Just realized, I did not update this review after installation as I promised. I must acknowledge, all said and done, the installation was ABSOLUTELY PERFECT. For this reason, I'm changing my rating from 2 stars to 3 stars.