Safelite AutoGlass

I had the most wonderful experience in replacing my windshield after a traumatic event caused It to be necessary. The convenience of them being able to come out to me was amazing, I work a lot and didn’t have the time to take a day off to fix my windshield. The technician, Nathan, was able to come out earlier so he contacted me to check my availability. I was extremely impressed with the professionalism and detail he took, including changing my stickers and clings to my new windshield and making sure it was cleaned on the inside and outside prior to completion, this saved me two other trips. 10/10 would recommend. I will be staying with my insurance provider in the future to ensure that Safelite will take care of my windshield in the future. So impressed. Thank you, Nathan!

Broke my windshield!!! Litteraly prepared me for it too, told me how unfortunate he has been and broke Tesla's windshield just a day before, all this while attempting to fix a small rock chip on my car. He didn't cool it down enough yet the pressure is super heavy....and so yea, he broke my windahield! Told me I'm lucky I have the insurance to get it covered, and I should have them replace it for me. Makes me think he breaks people's windshields just so they get bigger bill out of you! No, thank you! Ill give my business to someone who is good at their profession!!

I’m extremely disappointed with my experience. First, I found handwritten notes on my receipt stating that my car—clearly a manual—was driven by a technician who didn’t know how to operate it. They attempted to reverse but instead drove it forward, hitting a curb hard enough to cause visible damage. On top of that, I was charged twice for the windshield replacement. This level of carelessness and lack of accountability is unacceptable. I expected far better service and professionalism.

Safelite’s online scheduler is very easy to navigate when scheduling and rescheduling appointments. They send appointment reminders and keep you informed on their ETA. Their technician was very professional and accommodating through the entire process and sent aftercare reminders the following day. Dallas was awesome to work with and was able to squeeze me in same day even though I had missed his arrival due to me failing to notify that my doorbell was broke. In addition, he was very helpful in replacing the wipers on my car and my daughter’s car.

The fact that it's almost impossible to get ahold of somebody over the phone, is absurd. The automated system is literally just started to tell you to solve your own problems on their website, or suck it up. Because the automated system will literally tell you to answer any of your own questions online, and then hang up on you. I was literally trying to give you people my money and you refuse to speak to your customers over the phone. For this being such a large company, you guys act like a scam.

I made an appointment for a Thursday to have safelight come to my house to replace my windshield. Technician Spyder came to my house that day to start the process. It was windy, cold, and about to snow. We decided to reschedule for the following week. Well the next week came and it snowed that day as well. Spyder arranged for me to bring my car into a nearby shop to get it done. He was professional, polite, knowledgeable, and very respectful of my time. Thank you Spyder for making my experience smooth even tho we had some weather problems.