Safelite AutoGlass

One of my windows shattered as I was driving on the highway so I drove straight to their location to see if they can help and they were literally 3 minutes away from closing. I quickly explained everything. The receptionist, Jawny, was so mindful and helpful and literally had 11 out of 10 customer service skills so she looked up my car. The parts reached out to different locations nearby to see if they could help me tomorrow and got me an appointment and rode everything down for me so I could have it handy when I needed it. The guys there were super helpful. They wrapped my window and literally vacuumed the front and back seat and cleaned up. All the pieces even though they literally closed at 5:00, and even though I saw that they had already cleaned everything up and were ready to close for the day, they still stayed longer to take care of my car and get me on my way. I am so very thankful and this is why I drove straight to Safelite instead of googling a bunch of places. They've also been helpful the other times I've been there 💖

Absolute horrible customer service, my husband took the day off work so we could drop my vehicle off, my father extended a visit so he could watch our children, we completely rearranged our day to drop my car off - we walk in and the lady acts dumbfounded I’m there. I spoke to her on the phone Friday, today is Monday and she confirmed my 10am appointment. She says, “I have you September 3rd” which isn’t a Monday nor is the date we confirmed. She acts like she’s doing me a favor to try and get me in sooner, but my appointment was for today. My windshield is destroyed and I can’t believe they not only spoke to me on the phone but also confirmed the appointment with my insurance. Terrible customer service. I will absolutely not be back. They can eat the cost of my $1200 windshield that they were capable of ordering but incapable of entering a confirmed date into the computer for.

I’ve been coming to this location a few times for some rock chips and a windshield replacement on a Tesla 3 (because UT roads are so awful with all the debris, just can’t avoid it, it seems). The receptionist, Tawny, is such a wonderful person - she’s very personable, extremely friendly, and has such a bright smile with kind eyes. She treats everyone so well and earnestly helping them through the entire process, from what I’ve experienced myself and seen from her while I waited in the waiting room as she assisted other customers. Whatever you’re paying her now, definitely isn’t enough for the caliber of employee and human she is for your company ;) Thanks Tawny!

You can spend $185 for fixing one rock chip smaller than the width of a quarter - or you can call High Desert Rock Chip Repair, where Brandon will fix it for $50. Safelite made it extremely hard to call the the actual location, I never got through to someone in Bountiful, you can make an appointment online, and they quote you at $185! I called customer service and they confirmed that’s how much one chip usually costs to fix. And remember, rock chip fixes don’t get rid of the chip entirely, it just seals it. $185 is not appropriate. I’m glad I searched around on Google Maps, Brandon was willing to meet me and fixed my chip in 10 minutes. Safelite, you guys advertise so much, I was excited to try you, but with pricing like that, there’s NO way.

Went in for a simple rock chip repair, found out after the fact they are not qualified to repair that chip manually. They use a machine to fix the repair, which that machine etched to deep into my chip and in the wrong spot…which caused my whole windshield to crack. Now their upstanding customer service expects me to pay for my $1500 windshield bc they can’t fix a small rock chip. So what do you do in my shoes? Call their customer service, right?? Supervisors wouldn’t speak to me, got transferred and hung up on three times. Awesome customer service! These big corporations just expect us to get tired of their lack of caring and go away bc they don’t stand behind their work and make it impossible to talk to any decision makers who can actually help…otherwise you’re dealing with a low level stand behind the company line policy employee who says “I understand you’re frustrated”. This company needs more problem solvers

I just wanted to take a minute to recognize Nick from Safelite for the incredible job he did on my repair. You can tell right away that he knows what he’s doing — his 15 years of experience really showed in the way he handled everything with care and confidence. Nick was professional, friendly, and thorough from start to finish. He took the time to do the job right, and you could see he paid attention to every detail. What really impressed me was how clean and tidy everything was when he finished — no mess, no leftover materials, just a job well done. To whoever in management sees this: Nick is exactly the kind of person you want representing your company. His level of service and professionalism deserves to be recognized. Based on my experience, he’s more than ready move up within the company which he should already be there based on his experience and exceptional services. Thanks again, Nick — truly top-notch work.ServicesAuto windshield repairPrice assessmentGreat price