Safelite AutoGlass

Went to the Sandy location. I had a windshield with a warranty and tried to get a rock chip repaired. I waited 19 mins before someone even came up to the desk to talk to me then we look at the car windshield. He said they won’t do it with the warranty. I asked to talk to the manager. It took another 20 minutes for the manager to come up to talk to me. I think he was hoping I would just leave. The manager was extremely rude and said the company was bought out and they don’t honor the warranty anymore. He was just trying to get me to replace the whole windshield because there were a few other divots. I may have done that had not been selling my car.The manger went on to tell me it’s up to the manager at each location if they want to honor the warranty. He’s short handed so he’s not able to do it. So he is not willing to honor it but he wants me to buy a new windshield from them. I wish I could give them a ZERO stars rating!

First windshield had a blemish. They took care of it, replaced it the next day. Second new windshield less than 6 weeks old. Major rock chip. You call the local number, you get a corporate computer "I'm sorry I don't know how to process that request good by" you try and set an appointment for the same day.....not. commercials not true, to busy. I went to the store they close at 5:00, according to the door hours. 3:45 one car in the shop 5 techs standing arround. Dude comes out after I stood in the office for 5 min. "Can I help you" explained the situation, "sorry can't help you all booked up" "MIGHT be able to get you in tomorrow" next windshield will not be purchased with safelite. Silly me thinking I would pay $250 more and get better service. Next time I will go out of my way to find a different company, and pay less!

I stopped in to get a price and schedule a windshield replacement. I asked if there were any discounts available to help offset the insurance deductible. I was immediately accused by Noah and the the lady with him of committing insurance fraud. I asked for the Utah Code that indicated this. They did not have this information and told me to leave. Discounts that helped cover the deductible was a standard practice in the past. If indeed laws have changed, that is fine. Please train employees to politely educate your customers of the new laws and have those laws available when asked. This would be great customer service. Accusing customers of insurance fraud is not the way to treat your customers. These are questions that every customer has the right to ask without being told they are breaking laws that employees cannot reference or provide. Rating: Customer Service terrible. Needs training in how to handle situations when a customer asks these questions. I second another reviewer. These employees seem to be looking for an argument and a reason to tell customers to leave. A real chip on their shoulders.

Our company had 3 Tractor windshields repaired this past month with SafeLite. I scheduled an additional windshield repair almost 3 weeks ago and have been given the run around regarding the schedule. Last Friday I just didn't have a good feeling so called to make sure they would be here on Saturday.....I was told my appointment was Monday (today) that was not ok, but we took the appointment and changed our drive schedule to accommodate that appointment. This morning, I again did not have a good feeling, called Safelite and was told that they no longer do Tractor windshields.....they said that decision, from their company was made over a week ago, but again I was told last Friday they would be here today to do the repair. Long story short, we called Expert Auto Glass and they will be here tomorrow to do the repair at only $410.00 vs over $1,700.00 with SafeLite. DO NOT USE SafeLite. Buyer be Ware.NegativeResponsiveness, Professionalism, Value

Safelite has become a scam. I was on the road and my wife got a rock chip in her new car. I told her to head over to Safelite on 90th because they have been doing my windshield repairs and replacements since it was Techniglass. She goes in, offers to pay up front, and the guy tells her no, we'll get you afterwards. This would have told her the price before the work, but "getting her" afterwards is obviously part of the plan. So they hit her with $115 rock chip repair bill after the fact. But don't worry, the subsequent rock chip repairs are only $29. You should be telling people this is your pricing model up front. Instead you point to a small, poorly made sign that's half covered, taped to your front door. Have some character and make it clear this is the price of your services. If I walk in and say "I need a rock chip repaired" you should say something like "okay, let me explain how it works". You lost a customer today, as I'll go anywhere else no matter if it costs more.NegativeProfessionalism, Value

The individual that scheduled my appointment was professional and accommodated me with the best appointment to suit my schedule. The technician did an excellent job and was also very professional. The review lacks stars on account of the personality and professionalism of the individual at the front desk. He was completely rude to me and others. The man sitting next to me leaned over and said, "I guess he isn't much of a morning person." I feel your operation met my expectations for the MOST part, but I will consider going elsewhere just for the mere fact that this location has such a poor individual as their point of contact. He embarrassed me, and clearly offended others as they too commented on his demeanor. As I read the reviews, clearly this location has a massive issue with rude customer service. Way too many reviews have single stars.