Safelite AutoGlass

Was driving down the highway, and a huge rock popped up from behind a tractor trailer. The rock hit my windshield and shattered it on the spot. Contacted my State Farm claims office, and they recommend Safelite AutoGlass repair service. Contacted Safelite AutoGlass, and got an appointment within days of the incident happening. I was able to elect a remote service appointment or an in office installation. I choose the in office installation. I arrived 10 minutes early for my appointment, was greeted by “Alan” who had me already scheduled for the day/time requested. I was told it would be 90-120 minutes for the installation, but that they would work quickly to get me back on the road. As promised, I was in/out in under two hours. The technicians I encountered were all friendly, professional and courteous. Their office location was clean, free coffee for customers and a bathroom that was absolutely “spotless.” I would highly recommend this Safelite AutoGlass repair shop if you find yourself in a need. Thanks, Safelite!

DO NOT bring your car here if it's still worth anything to you. I dropped my car off for a new windshield. I left it overnight as they said it would be fine there. I completely understand mistakes and accidents happen. They didn't have a part for my camera and they let me know I would have to bring it back in when the part arrived. No worries. I understand that completely. But when I came to pick up my car the next day, the passenger side of it had been hit and scratched up by something. And looked like someone tried to wipe it off so I wouldn't notice. I go back inside and ask what happened to my car. I was met with absolutely no care or concern in the slightest. At least get up out of your chair and look at the damage. But nothing. Just a shrug of the shoulder and still no response from branch manager. Unreal.

safe lite screwed up my wipers by installing them backwards and the service tech said it needed collaboration and that this was common in Fords. I took my car to the dealership and they discovered the wiper arms were installed backwards and the right wiper arm was loose. After paying $217 out of pocket to have them fixed, I also needed a new inspection sticker because the one from April was so mangled I launched a complaint with corporate who emailed and escalated the case 3 times and nobody ever called me back I had to go back to ask for the manager who seemed less attentive to help me she actually read the email that was sent the day before and then questioned why I took my car to the dealer as if I was Going to accept their shoddy work. News flash I had to get my wipers fixed. I also told her that when I got my car back the from seats were covered with dirt and shards of glass not even vacuumed out. She informed me that they would reimburse me for getting the wipers fixed but not for the state inspection So I reached out to my lawyer who said they should be liable for the inspection cost as well. I am having papers drawn up to sue the manager and company for the lack of response and negligence on their part I would never recommend this location to anyone and good luck trying to call nobody answers the phone i AM NOT GOING TO EXPLAIN EVERYTHING AGAIN YOU HAVE RECEIVED MULTIPLE EMAILS FROM CORPORATE CUSTOMER SERVICE STATING THE ISSUE AND YET NO ONE HAS EVER RETURNED A CALL TO ME I HAD TO GO IN PERSON TO SPEAK WITH THE MANAGER DIANA RODRIQUEZ SHE EVEN PULLED UP THE EMAIL TO LEARN ABOUT MY ISSUE. I AM GOING TO GO AHEAD WITH MY LAWSUIT AGAINST HER AND THE COMPANY. STILL NO ONE SEEMS WILLING TO CONTACT ME I HAVE TO READ THE RESPONSE FROM THE OWNER WHO ONLY DIRECTS ME TO THEIR WEBSITE WOULD SOMEONE PLEASE CALL ME BACK AND ADDRESS SOME ISSUES I HAVE INSTEAD OD SAYING WE WILL LOOK INTO THIS. I WILL BE DROPPING BY YOUR LOCATION MONDAY MORNING TO SERVE THE MANAGER LEAGLE DOCUMENTS TO PROCEED WITH MY LAW SUIT JUST BECAUSE YOU ARE REIMBURSING ME FOR MY OUT OF POCKET EXPENSE AND NOT THE FULL AMOUNT I MIGHT ADD DOESN'T MEAN THIS IS OVER I INTEND TO HAVE MY DAY IN COURT

I believe an establishment should honor Honesty and Integrity! This location did not honor either of those qualities. Not only did the young lady at the front desk call me 2 minutes before closing to inform me that my car was ready, she did not inform me that they were closing in 2 minutes so that we could come up with a plan on how I will retrieve my vehicle. To add insult to injury, when I arrived at the location the door was shut to the bay and the front area, and the front desk attendee was pulling off of from the parking lot. The lights were off and no one was answering our knocks or the phone. We had to drive 30 minutes back to our home to collect our spare key, because there was a sign enforcing 24/7 towing. We were not able to pick up our key until Monday which was 2 days later, due to them being closed on Sundays! When I complained and expressed my disappointment and concerns the employee expressed that the manager said she was there and doors were open and lights were on. I do not know what could be more ludicrous, I must be Ray Charles (Blind), and as high as gas prices are, I would not just voluntarily drive 1.5 hours to waste time and gas. They should be embarrassed about their actions, and bold face lying to a customer is disgusting. I will not stop pressing this issue until something is done about it, and as of current I AM STILL WAITING ON THE MANAGER TO CONTACT ME!

They told me to be here at 5:00 because that’s when they close and my car was guaranteed to be done by then. When i arrived my car was no longer on the premises. The lady said they had to take it on a drive to calibrate the camera. That was 45 minutes ago. I think I live here now. I have been trying to stay in the shade but I have been here so long that the shadows have moved significantly. I did not think to bring provisions for this excursion as it was a surprise, so I can only assume I will perish soon. It was nice of them to put this bench here outside in the heat where I can warm up to the ambient 92 degrees Fahrenheit. Perhaps later I can catch one of the nearby rats to eat it. I hope they are having fun with my car wherever it is. I wish them the best.

They replaced my windshield with a new one. The bare minimum you expect from a windshield repair shop. They transferred every sticker on my windshield, except one. My apartment garage entry sticker. It costs $150 to replace. They didn’t notify me, or leave any remnants. Mind you, this sticker is quite thick and has a sensor inside. There’s no way they destroyed it and yet saved a tire sticker from Costco. I realized this, notified the shop. They told me they found it, only for me to return and for them to hand me a random barcode sticker that looked like they peeled it off of a windshield they purchased. I spent the next 2 weeks on the phone with customer care. They attempted half a dozen times to contact the shop manager and even district manager to no avail. I finally got ahold of the shop manager. She informed me that because they have a sign up that claims they’re not responsible for destroying your stickers, they could not reimburse me the $150. Not only that, but she explicitly told me it was my fault. This entire saga has been unbelievably complex, and I’d highly recommend anyone in need of a windshield repair to go to a local independent shop where they actually care about their customer base. If you do bring your car here, just be ready for them to tell you that they destroyed something you own and it’s your fault and they aren’t responsible.