Safelite AutoGlass

PLEASE DO NOT GO TO THIS PLACE. You will waste your time, two days in a row asking for my windshield to be replaced through my insurance and did not happen. They said that my car had a code related to the steering wheel. Really? My windshield was not replaced because of that reason, after that I went to three mechanics and all agreed that the steering wheel is not associated to the windshield, went there again and they told me to reschedule for next week to 'scan my car again'! It's a waste of time! I just went to another place and the windshield was replaced. Shame on this company, if they don't want to work, close the place and we won't waste our time!

Made appointment, dropped off car as it needed calibration . Wife picked up me up . Waited 3 hours ( the agreed time) got a ride back so basically a half day at this point . When I arrived and said my name the mgr looked very sheepish and said it failed calibration , I was like and so? Fix it ! We’ll test again but we get bad windshields quite often and we’ll have to order u a factory one . They said it would take a week ? I’m lost as this happens all the time ? Why not have a backup windshield just in case ? This idea seems lost on Safelite all the way up to the VP who I contacted ! Or why not use good windshields the first time ? Or another vendor ? All these seems lost on Safelite . Upon return using a Toyota windshield it worked immediately and fixed in a hour. Safelite doesn’t care about their customers only their bottom line ! Ugh sad customer service to say the least !!!!

Safelite Auto Glass Review – Poor Execution, Especially with Safety System Recalibration I had a large crack in the windshield of my 2024 Jeep Grand Cherokee that required a full replacement—not just a repair. My insurance connected me with Safelite, their preferred vendor. I was told they could install OEM glass and handle the recalibration of the vehicle’s safety features (ADAS) on-site. That sounded easier than going to the dealership, so I booked with them. Visit #1: After waiting all day during a 7 AM–4 PM window, the technician arrived around noon. He was professional but told me he couldn’t do the job because he didn’t have the software needed to recalibrate the safety systems. He said only a few techs have that capability, and I’d have to reschedule. Visit #2: A few days later, another tech arrived with the correct glass and replaced the windshield. However, despite being told he had the right software, he couldn’t recalibrate any of the safety features. He didn’t know why it wasn’t working and told me I’d now need to go to the dealership for that part of the job. That means three separate appointments for what should’ve been one—and I’m still not done. If I’d gone straight to the dealership, it likely would’ve been resolved in a single visit. Also, I had a camera mount attached to the original windshield. The first tech said he’d remove and save it, but the second tech never returned it. Now I’ll have to replace that myself. Bottom line: Safelite might work fine for basic glass replacement, but if your vehicle has safety systems requiring recalibration, I do not recommend them. Take it to the dealership and avoid the hassle, wasted time, and headache. EDIT - Thanks for your reply, but I want to be very clear: the mount is the least of my concerns. What’s troubling is the complete lack of execution and coordination on Safelite’s part regarding the ADAS recalibration and communication around technician readiness. Here’s the bigger picture you didn’t acknowledge: I was promised a complete service, including recalibration, which was a key reason I chose Safelite over the dealership. That promise was broken—twice. The first visit wasted an entire day. As he didn't have the "right" software. The second visit still couldn’t complete the job—even after being assured that everything was in place for software and rather than not do the job he only did half of it. I now have to take additional time and go to the dealership myself to finish the job you were supposed to handle. The missing mount just adds to the narrative of sloppy execution and lack of attention to detail. This wasn’t a simple inconvenience—it was poor service that cost me time, disrupted my schedule, and forced me to do what I tried to avoid in the first place. If you’re going to offer full-service ADAS-capable windshield replacement, you need to actually be capable of delivering that. I’d like to know what Safelite is going to do to make this right. A form reply isn’t enough.

I've updated my rating. While the below was fustrating, they ultimately took care of me at no cost and my issues are now fully resolved. I will update if they ever get my vehicle repaired. Beware of this location and their lack of communication skills and ability to follow-through. On my first appointment, I was called 15 minutes before my appointment to tell me that they didn't have my glass only to be called back 10 minutes later to say they found it and could install it. Pick the car up and notice my HUD is very blurry, bring it back and am told by one person that they install non_HUD rated glass, and then another said the glass is defective (Which is it?). They make me a follow-up appointment for a week later to install "A new piece of glass and if that doesn't work we will go with OEM". Show up on time for my appointment to be told onsite "We don't have your glass, we are waiting on the dealer" - Ok someone decided to go OEM, no problem, but why can't someone call me? There's no ETA on my glass or when I can get it repaired. I've wasted two days of PTO and my car still isn't fixed. At this time, I would recommend you select another location with higher reviews or another company entirely.

The staff came early (smart with the heat) but not on my timeline. There was one employee that replaced the windshield and one that recalibrated the system. Both missed that they cracked my rearview mirror. Now there isn’t availability to come to me for days and I have to take the time off work to bring my car to the shop. I was told they don’t preorder dealer parts and may have to schedule another appointment once a rearview mirror comes in. All the while I am driving an unsafe car without a rearview mirror for faulty work. The customer service representative’s accent was thick and hard to understand- I’m pretty sure she apologized multiple times but she did nothing to acknowledge the faulty work, the fact I’m driving an unsafe car without a rearview mirror and that it’s now my time that’s being inconvenienced. Shame because Safelite has been great in the past and now I will, and recommend you also, utilize a different company.

I had a great experience with Safelite, Estevan was kind and worked quickly, he even cleaned up with paper towels in all areas he touched which seemed very thorough. He was thorough in explaining protocol before leaving. I had mobile service and they fixed it right at my house while I was working. I scheduled directly through my insurance Progressive who has a partnership with Safelite. Scheduling was easy and clearly outlined the costs for me under my plan. They have great communication, confirmation email, texts, reminders, let me know when they started/finished. I would recommend and I will use again!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement