Safelite AutoGlass

We've had 2 windshields replaced through Safelite and both times, we've had molding issues. The molding has pulled away to the point of almost falling off. The employees at the shop were friendly each time, but the quality of service seems to be lacking. Also, I tried to contact the shop that installed our recent windshield, but Safelite only provides an 877 number, which is in a different time zone as us. So, trying to get a hold of someone local is impossible. They were already closed, so I used a chat option and was told to go to their website and follow the steps to use warranty. This led me to a webpage to schedule another appointment. But, each time I tried, it kept saying that there are no appointments available for the next 2 weeks. And, if I look past 2 weeks, it shows no appointments anytime in the future. So, the warranty process wasn't a success. So, now I have to wait until tomorrow to call their 877 number. I am confident that they'll take care of me and help resolve this... But, after having an issue with Safelite 5 years ago or so, and another similar issue in 2025, I am not very confident in their quality of work. I don't like giving negative reviews, but wanted to share my personal experience with Safelite. I've seen a number of good reviews, too, but for me, it hasn't been that type of experience.

The whole process was extremely easy, from booking the appointment online, to getting the windshield replaced. The prices were very competitive and affordable. There were next-day appointments available, I made the appointment online, I was informed of the time frame when the technician would arrive, I was sent text messages informing me of his arrival time, and he was quick and proficient with his work as well as courteous. I am very happy I chose to go with their services!

I had a really frustrating experience. I booked and paid for my appointment online in full. My appointment, originally scheduled for Tuesday, was moved to Saturday just a couple of hours before. When I arrived on Saturday, I was told I needed to pay an additional $100 that wasn't mentioned during the online booking. I asked to speak with the manager, but was told they were out for the weekend and would call me on Monday. It's been two weeks, and I still haven't received a call. I'm very disappointed with the lack of communication and the unexpected charge.

I have had at least 4 experiences with the local (Olympia, WA) Safelite Office/Garage location and Safelite Mobile Service (where they come to you) over the past decade. Two of them were for rock chip repairs, and two of them were for full windshield replacements. Whether the experience was from a few years ago, or from most recently (a few days ago), the Safelite employees/service techs have consistently been friendly, helpful and professional. Also, most recently, the Mobile Safelite Service Tech did a good job of continuously updating me about their estimated arrival time (through using the phone service), for my original (mobile) home address service location and time.

Shopped around town (Olympia, WA area) and used an online promo code. Even without the promo they had the best price. Convenient location and times. Friendly people and great tips on 1st few days of having a new windshield. Surprise "Recycling Fee" that other companies did not point out - but still best price around. Did all pricing and service setup via their website. Did not go for up sells (wipers and coatings) - that seemed pretty gimmicky. Done in under an hour, but I let it sit there for a few.

Dropped off the car at Safelite Olympia Capital Mall and then they called me to say they couldn’t access my camera as there was something wrong with it so couldn’t replace the windshield. They said I would need to go to the dealer to fix it. I called the dealer and they said that is not true. The dealer works with Safelite Tacoma all the time. In Tacoma they do not access the camera but just replace the glass and bring it to the dealer to calibrate the camera. What a waste of time!